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Benefits Open Enrollment Experience Survey

Measures employee satisfaction with benefits open enrollment across information clarity, plan options, process ease, and support quality to identify actionable improvements for future enrollment cycles.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

19

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome to the Benefits Open Enrollment Experience Survey. This survey asks about your experience with this year's benefits enrollment process, including the information you received, the options available, and any challenges you encountered. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to improve future enrollment cycles. Estimated completion time: 5–7 minutes.
Q2
Multiple Choice
Which of the following best describes your enrollment outcome this year?
  • Completed enrollment with a new selection
  • Changed my selection before the deadline
  • Kept my previous selection
  • Did not enroll
  • Not eligible / Not applicable
  • Prefer not to say
Q3
Opinion Scale
Overall, how would you rate your benefits enrollment experience this year?
Range: 1 7
Min: Very poorMid: NeutralMax: Excellent
Q4
Opinion Scale
How clear was the information provided about your benefits options during this enrollment period?
Range: 1 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q5
Opinion Scale
To what extent do you agree or disagree: The enrollment materials were provided in a timely manner.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q6
Opinion Scale
To what extent do you agree or disagree: The enrollment materials covered all the information I needed to make a decision.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q7
Opinion Scale
To what extent do you agree or disagree: The enrollment materials helped me compare my options effectively.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Multiple Choice
Which of the following resources did you use while enrolling? Select all that apply.
  • Benefits guide or FAQ
  • Enrollment portal instructions
  • Comparison charts or tools
  • Live info session or webinar
  • HR support (email, chat, or ticket)
  • Manager
  • Colleagues or peers
  • External websites or vendor resources
  • Other (please specify)
  • None of the above
Q9
Opinion Scale
To what extent do you agree or disagree: I had enough benefit plan options to meet my needs.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q10
Ranking
Please rank the top factors that most influenced your benefits selection (1 = most important).
Drag to order (top = most important)
  1. Total cost to me
  2. Value for money
  3. Features and benefits included
  4. Fit for my personal or family situation
  5. Provider or vendor reputation
  6. Ease of using the benefit after enrollment
  7. Impact on my household
Q11
Opinion Scale
How easy was it to complete the enrollment steps from start to finish?
Range: 1 7
Min: Very difficultMid: NeutralMax: Very easy
Q12
Dropdown
Approximately how much time did you spend on the enrollment process this year?
  • Less than 10 minutes
  • 10–20 minutes
  • 21–30 minutes
  • 31–45 minutes
  • 46–60 minutes
  • More than 60 minutes
  • I don't remember
Q13
Multiple Choice
Which, if any, of the following barriers did you encounter during enrollment? Select all that apply.
  • Finding the right option for my needs
  • Understanding benefits terminology
  • Comparing options side by side
  • Using the enrollment portal or system
  • Time constraints
  • Missing or late information
  • Waiting for approvals or confirmations
  • Other (please specify)
  • None — I did not encounter any barriers
Q14
Long Text
What is one change that would most improve the next enrollment cycle?
Max chars
Q15
AI Interview
Based on your survey responses, we'd like to explore your enrollment experience in a bit more detail. Please share what stood out most — positively or negatively — about this year's enrollment.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q16
Multiple Choice
What is your current employment status?
  • Full-time
  • Part-time
  • Contractor / Temporary
  • Intern
  • Prefer not to say
Q17
Multiple Choice
How long have you been with the organization?
  • Less than 6 months
  • 6–12 months
  • 1–3 years
  • 3–5 years
  • More than 5 years
  • Prefer not to say
Q18
Dropdown
Which region do you primarily work in?
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East / Africa
  • Multiple regions
  • Prefer not to say
Q19
Chat Message
Thank you for completing this survey! Your feedback will be used to improve future benefits enrollment cycles. All responses are confidential and will be reported in aggregate only.

Frequently Asked Questions

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