How often did you consult our documentation in the past 30 days?
- Daily or almost daily
- 2–3 times per week
- About once per week
- A few times in the past 30 days
- Once in the past 30 days
- Not in the past 30 days
Where do you usually start when looking for help or documentation?
- Search engine (e.g., Google)
- Docs homepage on our site
- In-product help or tooltips
- Search box on the docs site
- Community forum or Q&A
- Asked support or account rep
- SDK README or code comments
- Bookmarks or direct links
- Other
Overall, how complete is the documentation for the features you use?
Range: 1 – 10
Min: Not at all completeMid: Moderately completeMax: Very complete
Which topics, steps, or edge cases feel missing or too shallow? Please include links or feature names if possible.
Max 600 chars
In the past 30 days, did you use code examples or sample configurations from the docs?
- Yes
- No
- Not applicable (my use doesn’t involve code/config)
If you used examples: How would you rate them?
| Rows | Very poor | Poor | Fair | Good | Excellent |
|---|
| Clarity of explanations around the example | • | • | • | • | • |
| Accuracy of code/config | • | • | • | • | • |
| Reusability (copy/paste with minimal edits) | • | • | • | • | • |
| Coverage of common use cases | • | • | • | • | • |
How easy is it to find relevant documentation when you need it?
Scale: 10 (star)
Min: Very hardMax: Very easy
Do you use the documentation site’s built-in search?
Approximately what percent (0–100) of your searches on the docs site show the needed answer on the first page?
Accepts a numeric value
Whole numbers only
Which paths do you use most to locate documentation? Select all that apply.
- Search box within docs
- Left navigation or sidebar
- In-page table of contents
- Tags or categories
- Search engine (e.g., Google)
- Links from product UI
- Bookmarks or direct links
- Ask a colleague
- Other
How confident are you that the docs are up-to-date and accurate?
Range: 1 – 10
Min: Not at all confidentMid: Moderately confidentMax: Very confident
After reading the docs, how often do you still contact support for the same issue?
- Often
- Sometimes
- Rarely
- Never
If you do contact support, what are the main reasons? Select all that apply.
- Steps are unclear or ambiguous
- Missing detail for edge cases
- Content is outdated or version mismatches
- Cannot locate the right page
- Examples don’t run or don’t match my stack
- Need confirmation of best practice
- Prefer human confirmation
- I rarely/never contact support about docs
- Other
Please rank the following improvements from most to least important.
Drag to order (top = most important)
- Improve search relevance and results
- Add more end-to-end examples
- Clarify step-by-step task guides
- Expand troubleshooting and diagnostics
- Make version differences and changes clearer
- Add more conceptual overviews
If you could add one example or template to the docs, what would it cover?
Max 600 chars
Attention check: To confirm you are paying attention, please select "I agree."
Which best describes your role?
- Developer/Engineer
- Data Scientist/Analyst
- DevOps/SRE
- Product Manager
- Technical Writer
- Support/Customer Success
- Other
How long have you been using our product?
- Less than 1 month
- 1–3 months
- 4–12 months
- 1–2 years
- 3+ years
Company size (employees)
- 1–10
- 11–50
- 51–200
- 201–1,000
- 1,001–5,000
- 5,001+
Region
- North America
- Europe
- APAC
- Latin America
- Middle East & Africa
- Prefer not to say
Anything else we should know about improving our documentation?
Max 600 chars
AI Interview: 2 Follow-up Questions on Documentation Feedback
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback will help us improve the docs.