When was your most recent hospitality waitlist experience?
What type of place was it?
- Casual dining restaurant
- Fine dining restaurant
- Café or bakery
- Bar or lounge
- Hotel check-in or service counter
- Attraction/tour/activity
Which best describes the waitlist or lack thereof?
- Virtual (app, website, or text message)
- In person (name given at host stand/paper list)
- There wasn't a waitlist
Including yourself, how many people were in your party?
What initial wait time were you quoted? (minutes; enter 0 if none was given)
About how long did you actually wait? (minutes)
How accurate was the quoted wait time compared with your actual wait?
Which updates did you receive while waiting? Select all that apply.
- Position in line
- Updated time estimates
- Reason for delays
- Ready/approaching notification
- No updates received
Overall, how fair did the waitlist feel?
Did you notice others being seated ahead of your party?
- Yes, more than once
- Yes, once
- No
- Not sure
If that occurred, what do you think best explains it? Select all that apply.
- Reservations prioritized
- VIP/loyalty status prioritized
- Larger parties prioritized
- Staff knew the guests
- Accessibility needs accommodated
- Table configuration constraints
- Possible bias or discrimination
- Not sure
- Not applicable / Did not observe
Please rate your agreement with the following about that waitlist.
Attention check: To confirm you are paying attention, please select "I agree."
- I disagree
- I agree
- I strongly agree
How likely are you to join this venue’s waitlist again?
What is one change that would make waitlists feel more transparent or fair?
Max 600 chars
Any other comments about waitlists or this survey?
Max 600 chars
AI Interview: 2 Follow-up Questions on your waitlist experience
Which of the following best describes your gender?
- Woman
- Man
- Non-binary/gender diverse
- Prefer not to say
Country/region where you currently live:
Max 100 chars
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Unemployed and looking
- Unemployed and not looking
- Retired
- Prefer not to say
Thank you for your time—your feedback helps venues improve waitlist fairness and transparency.