Measures customer perceptions of fairness, transparency, and wait-time accuracy across virtual and in-person restaurant and hospitality waitlists. Ideal for hospitality operators and CX researchers seeking actionable insights on queue management.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your recent experience with waitlists at restaurants, bars, cafés, and similar venues. It takes approximately 6–8 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Please proceed to begin.
Q2
Dropdown
When was your most recent experience being on a waitlist at a restaurant, bar, café, or similar venue?
Within the past 7 days
Within the past 30 days
Within the past 3 months
Within the past 6 months
More than 6 months ago
I have never been on a waitlist
Q3
Multiple Choice
What type of venue was it?
Casual dining restaurant
Fine dining restaurant
Café or bakery
Bar or lounge
Hotel check-in or service counter
Attraction, tour, or activity venue
Other (please specify)
Q4
Multiple Choice
How were you added to the waitlist?
Virtual waitlist (app, website, or text message)
In person (name given at host stand or paper list)
Both (signed up virtually and confirmed in person)
Q5
Dropdown
Including yourself, how many people were in your party?
1 (just me)
2
3
4
5
6
7
8 or more
Q6
Dropdown
What initial wait time were you quoted?
No estimate was given
Less than 10 minutes
10–20 minutes
21–30 minutes
31–45 minutes
46–60 minutes
More than 60 minutes
Q7
Dropdown
Approximately how long did you actually wait?
Less than 10 minutes
10–20 minutes
21–30 minutes
31–45 minutes
46–60 minutes
More than 60 minutes
Q8
Opinion Scale
How did your actual wait compare to the time you were originally quoted?
Range: 1 – 7
Min: Much shorter than quotedMid: NeutralMax: Much longer than quoted
Q9
Multiple Choice
Which updates, if any, did you receive while waiting? Select all that apply.
Did you notice other parties being seated before yours?
Yes, more than once
Yes, once
No
Not sure
Q16
Multiple Choice
What do you think best explains why others were seated first? Select all that apply.
Reservations were prioritized
VIP or loyalty status was prioritized
Larger or smaller party sizes were accommodated
Staff appeared to know the guests personally
Accessibility needs were accommodated
Table configuration or availability constraints
Possible bias or discrimination
Not sure
Q17
Opinion Scale
How likely are you to join this venue's waitlist again in the future?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q18
Opinion Scale
How satisfied were you with your overall waitlist experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q19
Long Text
If you could change one thing to make waitlists feel more transparent or fair, what would it be?
Max chars
Q20
AI Interview
Based on your survey responses, we'd like to explore your waitlist experience a bit further. Please share any additional thoughts about what made the experience positive or negative, and our moderator may ask a brief follow-up.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 4
Q21
Dropdown
How often do you typically dine out or visit hospitality venues?
Multiple times a week
About once a week
A few times a month
About once a month
Less than once a month
Rarely or never
Q22
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q23
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary / gender diverse
Prefer not to say
Q24
Dropdown
In which country or region do you currently live?
United States
Canada
United Kingdom
Australia
Germany
France
Spain
Italy
Netherlands
Brazil
Mexico
India
Japan
South Korea
Other (please specify)
Q25
Chat Message
Thank you for completing this survey. Your responses are confidential and will be used in aggregate to help venues improve their waitlist processes. We appreciate your time and honest feedback.
Frequently Asked Questions
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AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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