Q01
Long Text
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Waitlist Fairness & Transparency Experience Survey
Measures customer perceptions of fairness, transparency, and wait-time accuracy across virtual and in-person restaurant and hospitality waitlists. Ideal for hospitality operators and CX researchers seeking actionable insights on queue management.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Long Text
When was your most recent experience being on a waitlist at a restaurant, bar, café, or similar venue?
Q03
Long Text
What initial wait time were you quoted?
Q04
Long Text
Overall, how fair did the waitlist process feel?
Q05
Long Text
How likely are you to join this venue's waitlist again in the future?
Q06
Long Text
How often do you typically dine out or visit hospitality venues?
Q07
Long Text
Thank you for completing this survey. Your responses are confidential and will be used in aggregate to help venues improve their waitlist processes. We appreciate your time and honest feedback.
Q08
Multiple Choice
What type of venue was it?
Q09
Long Text
Approximately how long did you actually wait?
Q10
Long Text
The waitlist process was easy to understand.
Q11
Long Text
How satisfied were you with your overall waitlist experience?
Q12
Long Text
What is your age group?
Q13
Multiple Choice
How were you added to the waitlist?
Q14
Long Text
How did your actual wait compare to the time you were originally quoted?
Q15
Long Text
I trusted that the waitlist order was managed fairly.
Q16
Long Text
If you could change one thing to make waitlists feel more transparent or fair, what would it be?
Q17
Multiple Choice
Which of the following best describes your gender?
Q18
Long Text
Including yourself, how many people were in your party?
Q19
Multiple Choice
Which updates, if any, did you receive while waiting? Select all that apply.
Q20
Long Text
Staff communicated clearly about wait times and next steps.
Q21
AI Interview
Based on your survey responses, we'd like to explore your waitlist experience a bit further. Please share any additional thoughts about what made the experience positive or negative, and our moderator may ask a brief follow-up.
Q22
Long Text
In which country or region do you currently live?
Q23
Long Text
I felt respected and valued while waiting.
Q24
Multiple Choice
Did you notice other parties being seated before yours?
Q25
Multiple Choice
What do you think best explains why others were seated first? Select all that apply.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.