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Restaurant Guest Satisfaction & NPS Survey

Measures guest satisfaction across food quality, service, ambiance, and value while capturing Net Promoter Score. Designed for restaurant operators seeking to identify loyalty drivers and prioritize operational improvements.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

19 questions · ~4 min
Q01
Long Text

Welcome, and thank you for taking a few minutes to share your feedback. This survey asks about your most recent restaurant experience. There are no right or wrong answers — we are simply interested in your honest opinions. Your responses are completely anonymous and will be reported only in aggregate to help us improve. Participation is voluntary and you may stop at any time. Estimated time: 4–6 minutes.

Q02
Long Text

When did your most recent visit or order with us take place?

Q03
Long Text

Overall, how satisfied were you with your most recent experience?

Q04
Long Text

How would you rate the quality of the food you received?

Q05
Long Text

Please rank these factors by how important they are when choosing a restaurant like ours. Drag to reorder (1 = most important).

Q06
AI Interview

Thinking about the ratings you just provided, what stood out most about your experience — positively or negatively?

Q07
Long Text

What is your age group?

Q08
Long Text

Thank you for sharing your feedback! Your responses will help us improve your future dining experiences. We truly appreciate your time.

Q09
Multiple Choice

How did you place your most recent order or visit?

Q10
Long Text

How likely are you to recommend us to a friend or colleague?

Q11
Long Text

How would you rate the friendliness and helpfulness of the staff?

Q12
Multiple Choice

How do you describe your gender?

Q13
Long Text

Approximately how often do you visit or order from us?

Q14
Long Text

How would you rate the speed of service or order fulfillment?

Q15
Long Text

How would you rate the ambiance and atmosphere?

Q16
Long Text

How would you rate the cleanliness of the restaurant or packaging?

Q17
Long Text

How would you rate the overall value for money?

Q18
Long Text

Approximately how much did you spend per person (before tip and tax)?

Q19
Multiple Choice

Did you experience any of the following issues during your visit? Select all that apply.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.