Measures guest satisfaction across food quality, service, ambiance, and value while capturing Net Promoter Score. Designed for restaurant operators seeking to identify loyalty drivers and prioritize operational improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for taking a few minutes to share your feedback.
This survey asks about your most recent restaurant experience. There are no right or wrong answers — we are simply interested in your honest opinions.
Your responses are completely anonymous and will be reported only in aggregate to help us improve. Participation is voluntary and you may stop at any time.
Estimated time: 4–6 minutes.
Q2
Dropdown
When did your most recent visit or order with us take place?
Within the last 7 days
8–14 days ago
15–30 days ago
More than 30 days ago
Q3
Multiple Choice
How did you place your most recent order or visit?
Dine-in
Takeout
Delivery
Drive-thru
Curbside pickup
Other
Q4
Dropdown
Approximately how often do you visit or order from us?
This was my first time
A few times a year
About once a month
2–3 times a month
Once a week or more
Q5
Opinion Scale
Overall, how satisfied were you with your most recent experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q6
Opinion Scale
How likely are you to recommend us to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q7
Opinion Scale
How would you rate the quality of the food you received?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q8
Opinion Scale
How would you rate the friendliness and helpfulness of the staff?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q9
Opinion Scale
How would you rate the speed of service or order fulfillment?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q10
Opinion Scale
How would you rate the ambiance and atmosphere?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q11
Opinion Scale
How would you rate the cleanliness of the restaurant or packaging?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q12
Opinion Scale
How would you rate the overall value for money?
Range: 1 – 7
Min: Very poor valueMid: NeutralMax: Excellent value
Q13
Dropdown
Approximately how much did you spend per person (before tip and tax)?
Under $10
$10–$19
$20–$34
$35–$49
$50–$74
$75 or more
Not sure
Q14
Multiple Choice
Did you experience any of the following issues during your visit? Select all that apply.
Long wait time
Order accuracy issue
Rude or unhelpful staff
Cleanliness concerns
Excessive noise level
Food served at wrong temperature
None of the above
Q15
Ranking
Please rank these factors by how important they are when choosing a restaurant like ours. Drag to reorder (1 = most important).
Drag to order (top = most important)
Food quality
Service (friendliness and speed)
Ambiance and atmosphere
Value for money
Cleanliness
Q16
AI Interview
Thinking about the ratings you just provided, what stood out most about your experience — positively or negatively?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q18
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary / gender diverse
Prefer not to say
Q19
Chat Message
Thank you for sharing your feedback! Your responses will help us improve your future dining experiences. We truly appreciate your time.
Frequently Asked Questions
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QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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