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New Volunteer Onboarding & Support Survey Template

Assess clarity, training, resources, and early support. Use this template to track onboarding satisfaction, spot gaps, and improve volunteer retention faster.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This brief check-in focuses on your first month as a new volunteer. Your feedback helps us improve onboarding and support.
Q2
Rating
In your first 30 days, how clear was the overall onboarding?
Scale: 11 (star)
Min: Very unclearMax: Very clear
Q3
Opinion Scale
I understood what was expected of me in my first two weeks.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q4
Matrix
How clear was each of the following during onboarding?
RowsNot applicable/Not providedUnclearAdequateClearVery clear
Orientation session•••••
Role description•••••
Training materials•••••
Who to contact for help•••••
Scheduling or shift sign-up•••••
Q5
Multiple Choice
Which training formats did you receive before or during your first month? Select all that apply.
  • In-person orientation
  • Live online session
  • Self-guided online module
  • Shadowing with an experienced volunteer
  • Printed or PDF handbook
  • None of these
  • Other
Q6
Rating
Overall, how would you rate the quality of the training you received?
Scale: 11 (star)
Min: PoorMax: Excellent
Q7
Opinion Scale
When I needed help in my first month, I could get it quickly.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Opinion Scale
I felt confident using the tools or systems required for my role.
Range: 1 – 10
Min: Not at all confidentMid: Somewhat confidentMax: Very confident
Q9
Opinion Scale
Attention check: Please select Neutral for this question.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q10
Multiple Choice
Which, if any, made your first month harder? Select all that apply.
  • Unclear instructions
  • Scheduling or communication gaps
  • Access to technology
  • Transportation
  • Time constraints
  • Skills or confidence
  • None of these
  • Other
Q11
Long Text
What resources or changes would have improved your first month?
Max 600 chars
Q12
Opinion Scale
How likely are you to recommend volunteering here to a friend?
Range: 1 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q13
Long Text
Any additional comments you would like to share?
Max 600 chars
Q14
AI Interview
AI Interview: 2 Follow-up Questions on your onboarding experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 12
Q15
Numeric
How many months have you volunteered with us in total? (Please enter a whole number.)
Accepts a numeric value
Whole numbers only
Q16
Dropdown
Which volunteer role best matches your current role?
  • Program support (direct service)
  • Event support
  • Administrative/office
  • Fundraising or development
  • Outreach/advocacy
  • Youth/education
  • Operations/logistics
  • Other
  • Prefer not to say
Q17
Dropdown
What is your age group?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
  • Woman
  • Man
  • Non-binary
  • Another description
  • Prefer not to say
Q19
Short Text
What country or region do you live in?
Max 100 chars
Q20
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/technical/vocational
  • Bachelor’s degree
  • Graduate or professional degree
  • Prefer not to say
Q21
Multiple Choice
What is your current employment status?
  • Employed full time
  • Employed part time
  • Self-employed
  • Student
  • Homemaker/caregiver
  • Retired
  • Not employed
  • Prefer not to say
Q22
Chat Message
Thank you for your time—your feedback helps us strengthen volunteer onboarding and support!

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