Measures customer satisfaction with refund policies, processing speed, communication, and perceived effort. Designed for consumer research teams seeking to identify friction points and prioritize improvements in return and refund workflows.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to our Refund Experience Survey.
We'd like to understand your experiences with return and refund processes over the past 12 months. This survey takes approximately 6–8 minutes to complete.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
Please click 'Next' to begin.
Q2
Multiple Choice
In the last 12 months, have you requested a refund from any company?
Yes
No
Q3
Multiple Choice
How did you submit your most recent refund request?
Website or app self-service
In-store at a counter
Phone support
Email
Live chat or messaging
Social media
Other (please specify)
Q4
Multiple Choice
Approximately how much was your most recent refund amount?
Overall, how fair were the refund policies you encountered in the last 12 months?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q9
Opinion Scale
Compared with other companies you have used, how strict were the refund policies you encountered?
Range: 1 – 7
Min: Much more lenientMid: NeutralMax: Much stricter
Q10
Multiple Choice
For your most recent refund, approximately how long did it take to receive the money after approval?
Same day
1–3 days
4–7 days
8–14 days
15 days or more
I don't recall
Q11
Opinion Scale
How satisfied were you with the speed at which your most recent refund was processed?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q12
Multiple Choice
Were you kept informed about the status of your most recent refund?
Yes, I received proactive updates
Yes, but only after I asked
No, I received no updates
Q13
Opinion Scale
How much effort did you have to put in to complete your most recent refund process?
Range: 1 – 7
Min: Very low effortMid: NeutralMax: Very high effort
Q14
Opinion Scale
Overall, how satisfied were you with the final outcome of your most recent refund?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q15
Opinion Scale
How likely are you to continue purchasing from the company where you most recently requested a refund?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q16
Ranking
Please rank the following potential improvements from most to least important to you.
Drag to order (top = most important)
Faster refund processing
Clearer policy wording
Proactive status updates during processing
Easier process to initiate a return or refund
Fewer fees or deductions
Q17
Long Text
Thinking about your most recent refund experience, what, if anything, would you change about the process?
Max chars
Q18
AI Interview
We'd like to understand your refund experience in a bit more depth. An AI moderator will ask you 1–2 brief follow-up questions based on your responses so far. Please share as much or as little as you'd like.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q20
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q21
Dropdown
In which region do you currently live?
North America
Latin America/Caribbean
Europe
Middle East/North Africa
Sub-Saharan Africa
Asia
Oceania
Prefer not to say
Q22
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q23
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Unemployed, seeking work
Not in labor force/retired
Prefer not to say
Q24
Chat Message
Thank you for completing this survey. Your feedback will help improve refund policies and processes. If you have any questions about this research, please contact us at the email provided in your invitation.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
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Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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Can I export survey results?
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