Q01
Long Text
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Refund Experience & Policy Satisfaction Survey
Measures customer satisfaction with refund policies, processing speed, communication, and perceived effort. Designed for consumer research teams seeking to identify friction points and prioritize improvements in return and refund workflows.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Multiple Choice
In the last 12 months, have you requested a refund from any company?
Q03
Multiple Choice
How did you submit your most recent refund request?
Q04
Long Text
The refund policy was easy to find.
Q05
Multiple Choice
For your most recent refund, approximately how long did it take to receive the money after approval?
Q06
Long Text
How much effort did you have to put in to complete your most recent refund process?
Q07
Long Text
Please rank the following potential improvements from most to least important to you.
Q08
Long Text
What is your age?
Q09
Long Text
Thank you for completing this survey. Your feedback will help improve refund policies and processes. If you have any questions about this research, please contact us at the email provided in your invitation.
Q10
Multiple Choice
Approximately how much was your most recent refund amount?
Q11
Long Text
The refund policy was clearly written and easy to understand.
Q12
Long Text
How satisfied were you with the speed at which your most recent refund was processed?
Q13
Long Text
Overall, how satisfied were you with the final outcome of your most recent refund?
Q14
Long Text
Thinking about your most recent refund experience, what, if anything, would you change about the process?
Q15
Multiple Choice
Which best describes your gender?
Q16
Long Text
The conditions for obtaining a refund were reasonable.
Q17
Multiple Choice
Were you kept informed about the status of your most recent refund?
Q18
Long Text
How likely are you to continue purchasing from the company where you most recently requested a refund?
Q19
AI Interview
We'd like to understand your refund experience in a bit more depth. An AI moderator will ask you 1–2 brief follow-up questions based on your responses so far. Please share as much or as little as you'd like.
Q20
Long Text
In which region do you currently live?
Q21
Long Text
Overall, how fair were the refund policies you encountered in the last 12 months?
Q22
Long Text
What is the highest level of education you have completed?
Q23
Long Text
Compared with other companies you have used, how strict were the refund policies you encountered?
Q24
Long Text
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.