When did you start your most recent return request?
How did you initiate and complete that return?
- Online returns portal
- Contacted customer service (email/chat/phone)
- Mailed the item without using the portal
- Dropped at a carrier location or locker
- Returned in store
- I attempted but did not complete the return
Overall, how easy or difficult was the return process?
How would you rate the speed of processing/refund?
How fair was the outcome of your return?
Attention check: To confirm you’re paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
- Prefer not to answer
What was the outcome of the return?
- Full refund to original payment
- Partial refund
- Store credit or gift card
- Exchange or replacement
- Waiting for a refund
- Return was rejected or cancelled
How long did it take to receive your refund (if applicable)?
Please rate your agreement with the statements below.
Which parts were frustrating, if any? Select up to three.
- Finding return instructions
- Eligibility or return window
- Fees or deductions
- Printing label/packaging
- Scheduling drop-off/pickup
- Transit time
- Refund processing time
- Communication or updates
- Customer support
- Outcome felt unfair
- No notable issues
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college or trade school
- Bachelor’s degree
- Graduate or professional degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Homemaker or caregiver
- Unemployed (seeking)
- Not working (not seeking)
- Retired
- Prefer not to say
What is the one change that would most improve returns for you?
Max 600 chars
Welcome! This brief survey asks about your most recent return. Please answer based on that single experience.
AI Interview: 2 Follow-up Questions on your return experience
Thank you for your time—your feedback helps us improve returns.