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First-Time User Setup Wizard UX Survey Template

Measure onboarding friction in your setup wizard. Uncover confusion, drop-offs, and blockers with a ready-to-use UX survey template to boost activation.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
In the past 7 days, have you used the setup wizard?
  • Yes
  • No
  • Not sure
Q2
multiple choice
How did you launch the setup wizard?
  • Prompt after sign-up
  • Settings or preferences
  • Link from email or docs
  • In-product banner or task list
  • Other
Q3
multiple choice
Where did you use the wizard?
  • Browser on desktop/laptop
  • Browser on mobile
  • Windows app
  • macOS app
  • Linux app
  • iOS app
  • Android app
  • Other
Q4
opinion scale
In your most recent attempt, how far did you get?
Q5
dropdown
If you stopped early, where did you stop?
Q6
multiple choice
What led you to pause or stop? (Select all that apply)
  • Unclear instructions
  • Terminology I didn’t understand
  • Errors or validation failures
  • Couldn’t find required information
  • Too many steps
  • Took too much time
  • Privacy/security concerns
  • Lacked necessary permissions/access
  • Technical limitations (device/browser)
  • Was interrupted or distracted
  • Other
Q7
long text
Please briefly describe what blocked you at that point.
Max 600 chars
Q8
multiple choice
Which parts were confusing or unclear? (Select all that apply)
  • Finding where to start
  • Choosing the right options
  • Understanding permissions
  • Connecting integrations
  • Importing or mapping data
  • Error messages or validation
  • Terminology/jargon
  • Navigation between steps
  • Saving or resuming progress
  • None of the above
Q9
long text
If you selected any confusing parts, what made them hard to understand?
Max 600 chars
Q10
long text
What, if anything, worked smoothly or better than expected?
Max 600 chars
Q11
rating
Overall, how clear was the setup wizard?
Q12
multiple choice
If you haven’t used the wizard recently, what best describes why?
  • Couldn’t find the wizard
  • Didn’t need it for my task
  • I prefer manual setup
  • Not enough time
  • Waiting on access/permissions
  • Other
Q13
opinion scale
How likely are you to try the wizard in the next 7 days?
Q14
short text
What would make you more likely to try the wizard?
Max 100 chars
Q15
multiple choice
Which best describes your role?
  • Engineer/Developer
  • Product manager
  • Designer/UX
  • Data/Analytics
  • IT/Admin
  • Operations
  • Executive/Founder
  • Customer support/success
  • Student
  • Other
Q16
dropdown
About how long have you used our product?
Q17
dropdown
About how big is your team or company?
Q18
dropdown
Where are you primarily located?
Q19
multiple choice
Quality check: To confirm attention, please select "No".
  • Yes
  • No
  • Not sure
Q20
chat message
Welcome! This short survey asks about your recent setup wizard experience. It should take about 5 minutes.
Q21
long text
Anything else you’d like us to know about your setup wizard experience?
Max 600 chars
Q22
ai interview
AI Interview: 2 Follow-up Questions on your setup wizard experience
AI Interview
Q23
chat message
All set—thanks for helping us improve the setup experience!

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First-Time User Setup Wizard UX Survey Template - Survey Template | QuestionPunk