Before canceling, how often did you use the product?
How long had you used the product before canceling?
What was the single biggest reason you canceled?
- Price was too high
- Did not get enough value
- Missing critical features
- Bugs or reliability issues
- Switched to a competitor
- Customer support problems
- Hard to use
- Temporary or short-term need ended
- Budget or funding cuts
- Onboarding or setup was difficult
- Data, privacy, or security concerns
Approximately what monthly price (in your currency) would make you reconsider returning?
If you switched, which provider did you move to (if any)?
Max 100 chars
Please share any details that best describe what led to canceling.
Max 600 chars
Were any of the following also factors? Select all that apply.
- Price was too high
- Did not get enough value
- Missing critical features
- Bugs or reliability issues
- Switched to a competitor
- Customer support problems
- Hard to use
- Temporary or short-term need ended
- Budget or funding cuts
- Onboarding or setup was difficult
- Data, privacy, or security concerns
What value did you expect but did not experience with us? Please be as specific as you can.
Max 600 chars
Overall, how well did the product fit your needs?
Attention check: To confirm you are reading carefully, please select "I am paying attention."
- I am paying attention
- I am not paying attention
What would most increase your likelihood of returning? Select up to three.
- Lower price or a more affordable plan
- Add the specific feature(s) I need
- Improve reliability or performance
- Better onboarding and guidance
- Easier integrations with my tools
- More responsive, higher-quality support
- Month-to-month or more flexible billing
- Longer free trial or return discount
- Stronger data privacy and security assurances
- Nothing would bring me back
How likely are you to try us again in the next 6 months?
Which best describes your role?
About how many employees are in your organization?
What industry do you primarily work in?
What country or region are you in?
Max 100 chars
Welcome! This short survey should take about 5 minutes. Please answer based on your most recent experience canceling.
Any other feedback or suggestions you would like to share?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Cancellation Experience
Thanks for your time and insights—we appreciate your feedback!