Before canceling, how often did you use the product?
Range: 1 – 10
Min: RarelyMid: About weeklyMax: Daily
How long had you used the product before canceling?
- Less than 1 month
- 1 to 3 months
- 4 to 6 months
- 7 to 12 months
- More than 1 year
What was the single biggest reason you canceled?
- Price was too high
- Did not get enough value
- Missing critical features
- Bugs or reliability issues
- Switched to a competitor
- Customer support problems
- Hard to use
- Temporary or short-term need ended
- Budget or funding cuts
- Onboarding or setup was difficult
- Data, privacy, or security concerns
Approximately what monthly price (in your currency) would make you reconsider returning?
Accepts a numeric value
Whole numbers only
If you switched, which provider did you move to (if any)?
Max 100 chars
Please share any details that best describe what led to canceling.
Max 600 chars
Were any of the following also factors? Select all that apply.
- Price was too high
- Did not get enough value
- Missing critical features
- Bugs or reliability issues
- Switched to a competitor
- Customer support problems
- Hard to use
- Temporary or short-term need ended
- Budget or funding cuts
- Onboarding or setup was difficult
- Data, privacy, or security concerns
What value did you expect but did not experience with us? Please be as specific as you can.
Max 600 chars
Overall, how well did the product fit your needs?
Range: 1 – 10
Min: PoorlyMid: AdequatelyMax: Perfectly
Attention check: To confirm you are reading carefully, please select "I am paying attention."
- I am paying attention
- I am not paying attention
What would most increase your likelihood of returning? Select up to three.
- Lower price or a more affordable plan
- Add the specific feature(s) I need
- Improve reliability or performance
- Better onboarding and guidance
- Easier integrations with my tools
- More responsive, higher-quality support
- Month-to-month or more flexible billing
- Longer free trial or return discount
- Stronger data privacy and security assurances
- Nothing would bring me back
How likely are you to try us again in the next 6 months?
Scale: 11 (star)
Min: Not at all likelyMax: Extremely likely
Which best describes your role?
- Individual contributor
- Team lead or Manager
- Director
- Executive
- Founder or Owner
- Consultant or Freelancer
- Student
- Other
About how many employees are in your organization?
- Just me
- 2 to 10
- 11 to 50
- 51 to 200
- 201 to 1,000
- 1,001 to 5,000
- More than 5,000
What industry do you primarily work in?
- Technology
- Education
- Healthcare
- Finance
- Retail or eCommerce
- Media or Entertainment
- Professional Services
- Nonprofit
- Government
- Other
What country or region are you in?
Max 100 chars
Welcome! This short survey should take about 5 minutes. Please answer based on your most recent experience canceling.
Any other feedback or suggestions you would like to share?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Cancellation Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast Thanks for your time and insights—we appreciate your feedback!