Measure employee MFA friction, backup method clarity, and step-up auth impact. Use this survey template to improve security UX and reduce login drop-offs.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Numeric
On a typical workday in the past 7 days, how many MFA prompts did you complete?
Accepts a numeric value
Whole numbers only
Q2
Opinion Scale
How disruptive were MFA prompts to your work in the past 7 days?
Range: 1 – 10
Min: Not at all disruptiveMid: NeutralMax: Extremely disruptive
Q3
Rating
Overall, how satisfied are you with the MFA experience?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q4
Matrix
In the past 30 days, how often did MFA appear in these situations?
Rows
Never
Rarely
Sometimes
Often
Almost always
Signing into your laptop at the start of the day
•
•
•
•
•
Connecting to VPN
•
•
•
•
•
Accessing payroll or HR systems
•
•
•
•
•
Pushing code or accessing repositories
•
•
•
•
•
Approving financial transactions
•
•
•
•
•
Resetting your password
•
•
•
•
•
Q5
Multiple Choice
In the past 30 days, which of the following, if any, have you done in response to MFA prompts?
Delayed responding to MFA until a break
Approved a prompt without reading all details
Declined a prompt that looked unfamiliar
Waited for a push instead of entering a code
Used a trusted device to reduce extra steps
Contacted support for assistance (e.g., reset or temporary access)
Q6
Opinion Scale
How clear are your backup sign-in options if your primary device is unavailable?
Range: 1 – 10
Min: Not clearMid: Somewhat clearMax: Very clear
Q7
Multiple Choice
Which fallback or recovery methods have you used in the past 12 months, if any?
Backup codes
SMS text code
Phone call code
Security key (e.g., YubiKey)
Authenticator app on a secondary device
Helpdesk-assisted temporary access
Recovery email link
Q8
Opinion Scale
If you lost your MFA device today, how confident are you that you could regain access within 30 minutes?
Range: 1 – 10
Min: Not confidentMid: NeutralMax: Very confident
Q9
Opinion Scale
How clear is it when and why step-up authentication is required (e.g., sensitive actions, unusual context)?
Range: 1 – 10
Min: Not clearMid: NeutralMax: Very clear
Q10
Opinion Scale
When step-up authentication occurs, how disruptive is it to completing your task?
Range: 1 – 10
Min: Not at all disruptiveMid: NeutralMax: Extremely disruptive
Q11
Rating
The situations that trigger step-up authentication feel appropriate for the risk.
Scale: 11 (star)
Min: Strongly disagreeMax: Strongly agree
Q12
Multiple Choice
Attention check: To confirm you are paying attention, please select only “I am paying attention.”
I am paying attention
I am not paying attention
Q13
Ranking
Please rank the improvements that would most reduce MFA fatigue for you. Drag to order; top = highest priority.
Drag to order (top = most important)
Fewer prompts on trusted devices
Clearer explanation of why a prompt occurs
Shorter or faster prompt (e.g., biometric or one-tap)
Longer session duration before re-prompt
Better offline or travel fallback
More consistent experience across apps and services
Q14
Multiple Choice
What is your primary department or function?
Engineering / Development
IT / Operations / SRE
Security / Compliance
Product / Design
Finance / Accounting
HR / People
Sales / Marketing
Customer Support / Services
Other
Q15
Multiple Choice
Which best describes your role level?
Individual contributor
People manager
Executive / Senior leadership
Q16
Numeric
How many years have you worked at the company?
Accepts a numeric value
Whole numbers only
Q17
Multiple Choice
What is your primary work arrangement?
Onsite
Hybrid
Remote
Q18
Multiple Choice
Which region do you primarily work in?
Americas
EMEA
APAC
Q19
Chat Message
Welcome! This short survey takes about 5 minutes. Please answer based on your recent work experience. Your responses are confidential and will be used to improve authentication usability and security.
Q20
Long Text
Anything else we should know about MFA, backups, or step-up authentication policies?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on MFA and Step-up Authentication
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thank you for your time and insights. Your feedback helps us improve security with less friction.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.