Q01
Long Text
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Employee MFA Friction & Recovery Assessment
Measures employee friction with multi-factor authentication prompts, backup method clarity, and step-up authentication impact to guide security UX improvements and reduce authentication-related workflow disruptions.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Long Text
On a typical workday in the past 7 days, approximately how many MFA prompts did you complete?
Q03
Long Text
How clear are your backup sign-in options if your primary MFA device is unavailable?
Q04
Long Text
How clearly can you tell which actions will trigger step-up authentication before you begin them?
Q05
Long Text
Please rank the following improvements by how much they would reduce MFA fatigue for you. Drag to reorder; top = highest priority.
Q06
Long Text
Based on your responses in this survey, is there anything else you would like to share about your MFA, backup sign-in, or step-up authentication experience?
Q07
Long Text
What is your primary department or function?
Q08
Long Text
Thank you for your time and insights. Your feedback will directly inform improvements to our authentication experience. If you have any questions, please contact [security-ux@company.com].
Q09
Long Text
How disruptive were MFA prompts to your workflow in the past 7 days?
Q10
Multiple Choice
Which fallback or recovery methods have you used in the past 12 months, if any? Select all that apply.
Q11
Long Text
How clear is it why step-up authentication is required when it occurs (e.g., accessing sensitive data, logging in from a new location)?
Q12
AI Interview
Thank you for your answers so far. We'd like to explore a couple of your experiences in a bit more depth. Please share as much or as little detail as you'd like.
Q13
Multiple Choice
Which best describes your role level?
Q14
Long Text
Overall, how satisfied are you with the current MFA sign-in experience?
Q15
Long Text
If you lost your primary MFA device today, how confident are you that you could regain access to your accounts within 30 minutes?
Q16
Long Text
When step-up authentication occurs, how disruptive is it to completing your task?
Q17
Long Text
How long have you worked at the company?
Q18
Multiple Choice
In which of the following situations have you encountered an MFA prompt in the past 30 days? Select all that apply.
Q19
Long Text
The situations that trigger step-up authentication feel appropriate for the level of risk involved.
Q20
Multiple Choice
What is your primary work arrangement?
Q21
Multiple Choice
In the past 30 days, which of the following, if any, have you done in response to MFA prompts? Select all that apply.
Q22
Multiple Choice
Which region do you primarily work in?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.