Measures employee friction with multi-factor authentication prompts, backup method clarity, and step-up authentication impact to guide security UX improvements and reduce authentication-related workflow disruptions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey takes approximately 5 minutes and asks about your recent experience with multi-factor authentication (MFA), backup sign-in methods, and step-up authentication.
Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to improve authentication usability.
Please click 'Next' to begin.
Q2
Dropdown
On a typical workday in the past 7 days, approximately how many MFA prompts did you complete?
0
1–2
3–5
6–10
11–15
More than 15
Q3
Opinion Scale
How disruptive were MFA prompts to your workflow in the past 7 days?
Range: 1 – 5
Min: Not at all disruptiveMid: NeutralMax: Extremely disruptive
Q4
Opinion Scale
Overall, how satisfied are you with the current MFA sign-in experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q5
Multiple Choice
In which of the following situations have you encountered an MFA prompt in the past 30 days? Select all that apply.
Signing into email or productivity apps
Connecting to VPN or remote desktop
Accessing sensitive data or admin tools
Logging in from a new device or location
Returning after a session timeout
Performing a financial or compliance-related action
Other (please specify)
I don't recall / Not sure
Q6
Multiple Choice
In the past 30 days, which of the following, if any, have you done in response to MFA prompts? Select all that apply.
Delayed responding to MFA until a break
Approved a prompt without reading all details
Declined a prompt that looked unfamiliar
Waited for a push instead of entering a code
Used a trusted device to reduce extra steps
Contacted support for assistance (e.g., reset or temporary access)
Other (please specify)
None of the above
Q7
Opinion Scale
How clear are your backup sign-in options if your primary MFA device is unavailable?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Multiple Choice
Which fallback or recovery methods have you used in the past 12 months, if any? Select all that apply.
Backup codes
SMS text code
Phone call code
Security key (e.g., YubiKey)
Authenticator app on a secondary device
Helpdesk-assisted temporary access
Recovery email link
Other (please specify)
None — I have not needed a fallback method
Q9
Opinion Scale
If you lost your primary MFA device today, how confident are you that you could regain access to your accounts within 30 minutes?
Range: 1 – 5
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q10
Opinion Scale
How clearly can you tell which actions will trigger step-up authentication before you begin them?
Range: 1 – 5
Min: Not at all clearlyMid: NeutralMax: Extremely clearly
Q11
Opinion Scale
How clear is it why step-up authentication is required when it occurs (e.g., accessing sensitive data, logging in from a new location)?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q12
Opinion Scale
When step-up authentication occurs, how disruptive is it to completing your task?
Range: 1 – 5
Min: Not at all disruptiveMid: NeutralMax: Extremely disruptive
Q13
Opinion Scale
The situations that trigger step-up authentication feel appropriate for the level of risk involved.
Please rank the following improvements by how much they would reduce MFA fatigue for you. Drag to reorder; top = highest priority.
Drag to order (top = most important)
Fewer prompts on trusted devices
Clearer explanation of why a prompt occurs
Shorter or faster prompt (e.g., biometric or one-tap)
Longer session duration before re-prompt
Better offline or travel fallback
More consistent experience across apps and services
Q15
Long Text
Based on your responses in this survey, is there anything else you would like to share about your MFA, backup sign-in, or step-up authentication experience?
Max chars
Q16
AI Interview
Thank you for your answers so far. We'd like to explore a couple of your experiences in a bit more depth. Please share as much or as little detail as you'd like.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your primary department or function?
Engineering / Development
IT / Operations / SRE
Security / Compliance
Product / Design
Finance / Accounting
HR / People
Sales / Marketing
Customer Support / Services
Other
Prefer not to say
Q18
Multiple Choice
Which best describes your role level?
Individual contributor
People manager
Executive / Senior leadership
Prefer not to say
Q19
Dropdown
How long have you worked at the company?
Less than 1 year
1–2 years
3–5 years
6–10 years
More than 10 years
Prefer not to say
Q20
Multiple Choice
What is your primary work arrangement?
Onsite
Hybrid
Remote
Prefer not to say
Q21
Multiple Choice
Which region do you primarily work in?
Americas
EMEA
APAC
Prefer not to say
Q22
Chat Message
Thank you for your time and insights. Your feedback will directly inform improvements to our authentication experience. If you have any questions, please contact [security-ux@company.com].
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