For the next questions, please think about your most recent hospitality checkout within the last 6 months. If you did not have a qualifying stay, you may exit the survey now.
What type of property was that stay?
- Hotel
- Resort
- All-inclusive resort
- Vacation rental
- Hostel
- Other
Which of the following appeared as separate line items on your final bill for that stay? (Select all that apply)
- Service charge
- Resort/destination fee
- Cleaning fee
- Local taxes
- Credit card surcharge
- Mandatory gratuity
- Parking fee
- Other
- None of these
When did you first learn about these additional fees for that stay?
- Before booking (search/results page)
- During booking (before payment)
- In the confirmation email
- At check-in
- At checkout
- Not sure/Don't recall
- Not applicable—no additional fees
How clear was the description of each fee for that stay? (Select “Not applicable / Not present” if you did not have that fee)
Before you checked out, did the price shown include taxes and mandatory fees?
- Base price only (taxes/fees extra)
- Included estimated taxes only
- Included taxes and mandatory fees
- Not sure
Overall, how fair were the additional fees for that stay?
About what percentage of your total bill were added fees and charges (excluding the base room rate)? Enter a whole number from 0 to 100.
How did the added fees affect your trust in the property?
Allocate 100 points across the factors below to show what most determines whether fees feel fair to you. Your total must equal 100.
What, if anything, did you do to avoid or reduce fees for that stay? (Select all that apply)
- Chose a different property
- Booked directly with the property
- Asked to waive or reduce a fee
- Changed dates or shortened stay
- Selected a different room/tier
- Accepted the fees as listed
- Not applicable
When should mandatory fees be fully disclosed to guests?
- On search/results pages
- On the room/property detail page
- Before the payment step
- Only after booking (confirmation)
- Only at checkout
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Gender
- Woman
- Man
- Non-binary
- Prefer not to say
Highest level of education completed
Current employment status
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Retired
- Unemployed
- Prefer not to say
In your own words, what would make fee disclosure feel transparent and fair to you?
Max 600 chars
AI Interview: 2 Follow-up Questions on checkout fees
Thank you for your time—your feedback helps improve fee transparency.