QuestionPunkQuestionPunk
Start free
All templates

Hospitality Fee Disclosure & Perceived Fairness Survey

Measures guest perceptions of fee transparency, fairness, and trust impact across hotel and resort stays. Use this instrument to identify disclosure gaps and benchmark fee communication practices.

Use this templateBrowse more templates

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

24 questions · ~4 min
Q01
Long Text

Welcome to this survey about fees and charges at hotels, resorts, and other hospitality properties. This survey takes approximately 5–7 minutes. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are confidential and will be reported only in aggregate. Your individual answers will not be linked to your identity. By continuing, you consent to participate in this research.

Q02
Multiple Choice

Have you stayed at a hotel, resort, vacation rental, or hostel in the past 6 months?

Q03
Long Text

For the following questions, please think about your most recent stay at a hospitality property within the last 6 months.

Q04
Multiple Choice

Which of the following appeared as separate line items on your final bill? (Select all that apply)

Q05
Long Text

Overall, how clear were the descriptions of the fees on your bill?

Q06
Long Text

Please rank the following factors by how much they determine whether fees feel fair to you, from most important to least important.

Q07
Long Text

Based on your responses throughout this survey, what would make fee disclosure feel transparent and fair to you?

Q08
Long Text

What is your age?

Q09
Long Text

Thank you for completing this survey. Your feedback will help improve fee transparency and guest experiences across the hospitality industry.

Q10
Multiple Choice

What type of property was your most recent stay?

Q11
Multiple Choice

When did you first learn about these additional fees?

Q12
Long Text

Overall, how fair were the additional fees for your stay?

Q13
Multiple Choice

What, if anything, did you do to avoid or reduce fees for that stay? (Select all that apply)

Q14
AI Interview

We'd like to understand more about your experience with checkout fees. An AI moderator will ask you a couple of follow-up questions based on your responses.

Q15
Multiple Choice

What is your gender?

Q16
Long Text

How many nights was that stay?

Q17
Multiple Choice

Before you checked out, did the displayed price include taxes and mandatory fees?

Q18
Long Text

How likely are you to return to this property given your experience with fees and charges?

Q19
Multiple Choice

At what point in the booking process should mandatory fees be fully disclosed to guests?

Q20
Long Text

What is your region of residence?

Q21
Long Text

How did the added fees affect your trust in the property?

Q22
Long Text

What is the highest level of education you have completed?

Q23
Long Text

Approximately what percentage of your total bill consisted of added fees and charges (excluding the base room rate)?

Q24
Multiple Choice

What is your current employment status?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free