Hotel & Resort Checkout Fee Disclosure Survey Template
Assess hotel and resort fee disclosure clarity and perceived fairness. Use this survey to improve transparency, guest trust, and compliance.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
For the next questions, please think about your most recent hospitality checkout within the last 6 months. If you did not have a qualifying stay, you may exit the survey now.
Q2
Multiple Choice
What type of property was that stay?
Hotel
Resort
All-inclusive resort
Vacation rental
Hostel
Other
Q3
Multiple Choice
Which of the following appeared as separate line items on your final bill for that stay? (Select all that apply)
Service charge
Resort/destination fee
Cleaning fee
Local taxes
Credit card surcharge
Mandatory gratuity
Parking fee
Other
None of these
Q4
Multiple Choice
When did you first learn about these additional fees for that stay?
Before booking (search/results page)
During booking (before payment)
In the confirmation email
At check-in
At checkout
Not sure/Don't recall
Not applicable—no additional fees
Q5
Matrix
How clear was the description of each fee for that stay? (Select “Not applicable / Not present” if you did not have that fee)
Rows
Not applicable / Not present
Very unclear
Somewhat unclear
Neither clear nor unclear
Somewhat clear
Very clear
Service charge
•
•
•
•
•
•
Resort/destination fee
•
•
•
•
•
•
Local taxes
•
•
•
•
•
•
Mandatory gratuity
•
•
•
•
•
•
Parking fee
•
•
•
•
•
•
Cleaning fee
•
•
•
•
•
•
Q6
Multiple Choice
Before you checked out, did the price shown include taxes and mandatory fees?
Base price only (taxes/fees extra)
Included estimated taxes only
Included taxes and mandatory fees
Not sure
Q7
Opinion Scale
Overall, how fair were the additional fees for that stay?
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Q8
Numeric
About what percentage of your total bill were added fees and charges (excluding the base room rate)? Enter a whole number from 0 to 100.
Accepts a numeric value
Whole numbers only
Q9
Rating
How did the added fees affect your trust in the property?
Scale: 11 (star)
Min: Much lowerMax: Much higher
Q10
Constant Sum
Allocate 100 points across the factors below to show what most determines whether fees feel fair to you. Your total must equal 100.
Total must equal 100
Disclosed early in the process
Clear description of what the fee covers
Amount is reasonable
Provides clear value/benefit
Mandatory vs. optional nature
Ability to opt out or avoid the fee
Min per option: 0Whole numbers only
Q11
Multiple Choice
What, if anything, did you do to avoid or reduce fees for that stay? (Select all that apply)
Chose a different property
Booked directly with the property
Asked to waive or reduce a fee
Changed dates or shortened stay
Selected a different room/tier
Accepted the fees as listed
Not applicable
Q12
Multiple Choice
When should mandatory fees be fully disclosed to guests?
On search/results pages
On the room/property detail page
Before the payment step
Only after booking (confirmation)
Only at checkout
Q13
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Q14
Dropdown
Age
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q15
Multiple Choice
Gender
Woman
Man
Non-binary
Prefer not to say
Q16
Dropdown
Region of residence
North America
Latin America & Caribbean
Europe
Middle East
Africa
Asia
Oceania
Prefer not to say
Q17
Dropdown
Highest level of education completed
Some high school or less
High school or equivalent
Some college/associate
Bachelor’s degree
Postgraduate (master’s/doctoral)
Q18
Multiple Choice
Current employment status
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Retired
Unemployed
Prefer not to say
Q19
Long Text
In your own words, what would make fee disclosure feel transparent and fair to you?
Max 600 chars
Q20
AI Interview
AI Interview: 2 Follow-up Questions on checkout fees
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q21
Chat Message
Thank you for your time—your feedback helps improve fee transparency.
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