Measures guest perceptions of fee transparency, fairness, and trust impact across hotel and resort stays. Use this instrument to identify disclosure gaps and benchmark fee communication practices.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about fees and charges at hotels, resorts, and other hospitality properties.
This survey takes approximately 5–7 minutes. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences.
All responses are confidential and will be reported only in aggregate. Your individual answers will not be linked to your identity.
By continuing, you consent to participate in this research.
Q2
Multiple Choice
Have you stayed at a hotel, resort, vacation rental, or hostel in the past 6 months?
Yes
No
Q3
Chat Message
For the following questions, please think about your most recent stay at a hospitality property within the last 6 months.
Q4
Multiple Choice
What type of property was your most recent stay?
Hotel
Resort
All-inclusive resort
Vacation rental
Bed and breakfast / inn
Hostel
Other
Q5
Dropdown
How many nights was that stay?
1 night
2 nights
3–4 nights
5–7 nights
8–14 nights
More than 14 nights
Q6
Multiple Choice
Which of the following appeared as separate line items on your final bill? (Select all that apply)
Service charge
Resort / destination fee
Cleaning fee
Local taxes
Credit card surcharge
Mandatory gratuity
Parking fee
Other
None of these
Q7
Multiple Choice
When did you first learn about these additional fees?
Before booking (search/results page)
During booking (before payment)
In the confirmation email
At check-in
At checkout
Not sure / Don't recall
Not applicable — no additional fees
Q8
Multiple Choice
Before you checked out, did the displayed price include taxes and mandatory fees?
Base price only (taxes/fees extra)
Included estimated taxes only
Included taxes and mandatory fees
Not sure
Q9
Opinion Scale
Overall, how clear were the descriptions of the fees on your bill?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
Overall, how fair were the additional fees for your stay?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q11
Opinion Scale
How likely are you to return to this property given your experience with fees and charges?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q12
Opinion Scale
How did the added fees affect your trust in the property?
Range: 1 – 7
Min: Greatly decreased my trustMid: NeutralMax: Greatly increased my trust
Q13
Dropdown
Approximately what percentage of your total bill consisted of added fees and charges (excluding the base room rate)?
0% — no added fees
1–5%
6–10%
11–15%
16–20%
21–30%
31–40%
More than 40%
Not sure
Q14
Ranking
Please rank the following factors by how much they determine whether fees feel fair to you, from most important to least important.
Drag to order (top = most important)
Disclosed early in the process
Clear description of what the fee covers
Amount is reasonable
Provides clear value or benefit
Fee is mandatory vs. optional
Ability to opt out or avoid the fee
Q15
Multiple Choice
What, if anything, did you do to avoid or reduce fees for that stay? (Select all that apply)
Chose a different property
Booked directly with the property
Asked to waive or reduce a fee
Changed dates or shortened stay
Selected a different room or tier
Accepted the fees as listed
Not applicable
Q16
Multiple Choice
At what point in the booking process should mandatory fees be fully disclosed to guests?
On search/results pages
On the room/property detail page
Before the payment step
Only after booking (confirmation)
Only at checkout
Q17
Long Text
Based on your responses throughout this survey, what would make fee disclosure feel transparent and fair to you?
Max chars
Q18
AI Interview
We'd like to understand more about your experience with checkout fees. An AI moderator will ask you a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q20
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer not to say
Q21
Dropdown
What is your region of residence?
North America
Latin America & Caribbean
Europe
Middle East
Africa
Asia
Oceania
Prefer not to say
Q22
Dropdown
What is the highest level of education you have completed?
Some high school or less
High school or equivalent
Some college / associate degree
Bachelor's degree
Postgraduate (master's / doctoral)
Prefer not to say
Q23
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker / caregiver
Retired
Unemployed
Prefer not to say
Q24
Chat Message
Thank you for completing this survey. Your feedback will help improve fee transparency and guest experiences across the hospitality industry.
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