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Hotel & Resort Checkout Fee Disclosure Survey Template

Assess hotel and resort fee disclosure clarity and perceived fairness. Use this survey to improve transparency, guest trust, and compliance.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

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Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
For the next questions, please think about your most recent hospitality checkout within the last 6 months. If you did not have a qualifying stay, you may exit the survey now.
Q2
Multiple Choice
What type of property was that stay?
  • Hotel
  • Resort
  • All-inclusive resort
  • Vacation rental
  • Hostel
  • Other
Q3
Multiple Choice
Which of the following appeared as separate line items on your final bill for that stay? (Select all that apply)
  • Service charge
  • Resort/destination fee
  • Cleaning fee
  • Local taxes
  • Credit card surcharge
  • Mandatory gratuity
  • Parking fee
  • Other
  • None of these
Q4
Multiple Choice
When did you first learn about these additional fees for that stay?
  • Before booking (search/results page)
  • During booking (before payment)
  • In the confirmation email
  • At check-in
  • At checkout
  • Not sure/Don't recall
  • Not applicable—no additional fees
Q5
Matrix
How clear was the description of each fee for that stay? (Select “Not applicable / Not present” if you did not have that fee)
RowsNot applicable / Not presentVery unclearSomewhat unclearNeither clear nor unclearSomewhat clearVery clear
Service charge••••••
Resort/destination fee••••••
Local taxes••••••
Mandatory gratuity••••••
Parking fee••••••
Cleaning fee••••••
Q6
Multiple Choice
Before you checked out, did the price shown include taxes and mandatory fees?
  • Base price only (taxes/fees extra)
  • Included estimated taxes only
  • Included taxes and mandatory fees
  • Not sure
Q7
Opinion Scale
Overall, how fair were the additional fees for that stay?
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Q8
Numeric
About what percentage of your total bill were added fees and charges (excluding the base room rate)? Enter a whole number from 0 to 100.
Accepts a numeric value
Whole numbers only
Q9
Rating
How did the added fees affect your trust in the property?
Scale: 11 (star)
Min: Much lowerMax: Much higher
Q10
Constant Sum
Allocate 100 points across the factors below to show what most determines whether fees feel fair to you. Your total must equal 100.
Total must equal 100
  • Disclosed early in the process
  • Clear description of what the fee covers
  • Amount is reasonable
  • Provides clear value/benefit
  • Mandatory vs. optional nature
  • Ability to opt out or avoid the fee
Min per option: 0Whole numbers only
Q11
Multiple Choice
What, if anything, did you do to avoid or reduce fees for that stay? (Select all that apply)
  • Chose a different property
  • Booked directly with the property
  • Asked to waive or reduce a fee
  • Changed dates or shortened stay
  • Selected a different room/tier
  • Accepted the fees as listed
  • Not applicable
Q12
Multiple Choice
When should mandatory fees be fully disclosed to guests?
  • On search/results pages
  • On the room/property detail page
  • Before the payment step
  • Only after booking (confirmation)
  • Only at checkout
Q13
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
Q14
Dropdown
Age
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q15
Multiple Choice
Gender
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q16
Dropdown
Region of residence
  • North America
  • Latin America & Caribbean
  • Europe
  • Middle East
  • Africa
  • Asia
  • Oceania
  • Prefer not to say
Q17
Dropdown
Highest level of education completed
  • Some high school or less
  • High school or equivalent
  • Some college/associate
  • Bachelor’s degree
  • Postgraduate (master’s/doctoral)
Q18
Multiple Choice
Current employment status
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Homemaker/caregiver
  • Retired
  • Unemployed
  • Prefer not to say
Q19
Long Text
In your own words, what would make fee disclosure feel transparent and fair to you?
Max 600 chars
Q20
AI Interview
AI Interview: 2 Follow-up Questions on checkout fees
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q21
Chat Message
Thank you for your time—your feedback helps improve fee transparency.

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