Measures guest satisfaction across the full hotel journey—from booking through post-stay—to identify friction points, evaluate perceived value, and predict rebooking likelihood.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your most recent stay booked with us. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate to improve our guest experience. This should take about 5–7 minutes.
Q2
Dropdown
How recently did you complete the stay you booked with us?
Within the past week
1–4 weeks ago
1–3 months ago
3–6 months ago
More than 6 months ago
I have not stayed with you
Q3
Multiple Choice
What was the primary purpose of this trip?
Leisure
Business
Bleisure (mix of business and leisure)
Family or group event
Other (please specify)
Q4
Multiple Choice
How did you book this stay?
Our website (desktop)
Our mobile app
Mobile web browser
Third-party travel site or app
Phone with our support team
Other (please specify)
Q5
Opinion Scale
How easy was it to complete your booking?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
How clear was the pricing and fee breakdown during the booking process?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How clear was the cancellation and refund policy during booking?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How useful were the pre-trip communications and reminders you received?
Range: 1 – 7
Min: Not at all usefulMid: NeutralMax: Extremely useful
Q9
Multiple Choice
Which of the following issues, if any, did you experience during your stay? (Select all that apply)
Check-in or check-out process
Cleanliness
Amenities not as described
Noise
Wi-Fi or internet connectivity
Communication with property staff or host
Overbooking or room unavailable
Safety or security concerns
Other (please specify)
No issues
Q10
Dropdown
If you contacted customer support during this trip, how satisfied were you with the assistance you received?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Did not contact support
Q11
Opinion Scale
Overall, how fair was the total price you paid for this stay?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q12
Ranking
Rank the following from most to least impact on your decision to book with us.
Drag to order (top = most important)
Search results and filter usability
Photo and review quality
Price breakdown clarity
Cancellation and refund policy
Loyalty perks or discounts
Q13
Opinion Scale
How satisfied were you with your overall experience on this trip?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Opinion Scale
How likely are you to book with us again for a future trip?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
AI Interview
We'd like to learn more about your experience. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q16
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience or suggestions for improvement?
Max chars
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q19
Dropdown
Where do you live?
United States or Canada
United Kingdom or Ireland
European Union (non-UK)
Asia-Pacific
Latin America
Middle East or Africa
Other
Q20
Chat Message
Thank you for sharing your feedback—it helps us improve the experience for every guest. Safe travels!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.