Measures guest satisfaction across the full hotel journey—from booking through post-stay—to identify friction points, evaluate perceived value, and predict rebooking likelihood.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your most recent stay booked with us. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate to improve our guest experience. This should take about 5–7 minutes.
Q2
Dropdown
How recently did you complete the stay you booked with us?
Within the past week
1–4 weeks ago
1–3 months ago
3–6 months ago
More than 6 months ago
I have not stayed with you
Q3
Multiple Choice
What was the primary purpose of this trip?
Leisure
Business
Bleisure (mix of business and leisure)
Family or group event
Other (please specify)
Q4
Multiple Choice
How did you book this stay?
Our website (desktop)
Our mobile app
Mobile web browser
Third-party travel site or app
Phone with our support team
Other (please specify)
Q5
Opinion Scale
How easy was it to complete your booking?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
How clear was the pricing and fee breakdown during the booking process?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How clear was the cancellation and refund policy during booking?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How useful were the pre-trip communications and reminders you received?
Range: 1 – 7
Min: Not at all usefulMid: NeutralMax: Extremely useful
Q9
Multiple Choice
Which of the following issues, if any, did you experience during your stay? (Select all that apply)
Check-in or check-out process
Cleanliness
Amenities not as described
Noise
Wi-Fi or internet connectivity
Communication with property staff or host
Overbooking or room unavailable
Safety or security concerns
Other (please specify)
No issues
Q10
Dropdown
If you contacted customer support during this trip, how satisfied were you with the assistance you received?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Did not contact support
Q11
Opinion Scale
Overall, how fair was the total price you paid for this stay?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q12
Ranking
Rank the following from most to least impact on your decision to book with us.
Drag to order (top = most important)
Search results and filter usability
Photo and review quality
Price breakdown clarity
Cancellation and refund policy
Loyalty perks or discounts
Q13
Opinion Scale
How satisfied were you with your overall experience on this trip?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q14
Opinion Scale
How likely are you to book with us again for a future trip?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
AI Interview
We'd like to learn more about your experience. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q16
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience or suggestions for improvement?
Max chars
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q19
Dropdown
Where do you live?
United States or Canada
United Kingdom or Ireland
European Union (non-UK)
Asia-Pacific
Latin America
Middle East or Africa
Other
Q20
Chat Message
Thank you for sharing your feedback—it helps us improve the experience for every guest. Safe travels!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.