Travel Booking & Hotel Stay Experience Survey Template

Collect hotel guest feedback on booking, travel, post-stay. Use this customizable survey template to measure satisfaction, fix pain points, and boost reviews.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Date

When did you complete the stay you booked with us?

Multiple Choice

What was the primary purpose of this trip?

Leisure
Business
Bleisure (mix of business and leisure)
Family or group event

Multiple Choice

How did you book this stay?

Our website (desktop)
Our mobile app
Mobile web browser
Third-party travel site or app
Phone with our support team
Other

Rating

How easy was the booking process?

Scale: 11 (star)

Min: Very difficultMax: Very easy

Matrix

How clear was each of the following during booking?

Rows	Very unclear	Somewhat unclear	Neither clear nor unclear	Somewhat clear	Very clear
Room or property details	•	•	•	•	•
Fees and taxes shown	•	•	•	•	•
Cancellation and change policies	•	•	•	•	•
Photos accurately represented the property	•	•	•	•	•
Location and neighborhood information	•	•	•	•	•

Rating

How useful were pre-trip communications and reminders?

Scale: 11 (star)

Min: Not usefulMax: Very useful

Multiple Choice

Which issues, if any, did you experience during the stay? (Select all that apply)

Check-in or check-out process
Cleanliness
Amenities not as described
Noise
Communication with property staff/host
Overbooking or room unavailable
Safety or security concerns
Other
No issues

Dropdown

How satisfied were you with customer support for this trip?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Did not contact support

Opinion Scale

Overall, how fair was the total price you paid?

Range: 1 – 10

Min: Very unfairMid: NeutralMax: Very fair

Q10

Constant Sum

Allocate 100 points to what most contributed to value for money.

Total must equal 100

Min per option: 0Whole numbers only

Q11

Ranking

Rank the touchpoints by impact on your decision to book.

Drag to order (top = most important)

Search results relevance
Filters and map usability
Photo and review quality
Price breakdown clarity
Cancellation/refund policy
Customer support availability
Loyalty perks or discounts

Q12

Multiple Choice

Attention check: To confirm you are paying attention, please select "Agree".

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

Q13

Dropdown

What is your age?

18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say

Q14

Multiple Choice

Which best describes your gender?

Woman
Man
Non-binary
Prefer not to say

Q15

Dropdown

Where do you live?

United States or Canada
United Kingdom or Ireland
European Union (non-UK)
Asia-Pacific
Latin America
Middle East or Africa
Other

Q16

Dropdown

What is the highest level of education you have completed?

Some high school or less
High school diploma or equivalent
Some college or associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say

Q17

Dropdown

What is your current employment status?

Employed full-time
Employed part-time
Self-employed
Student
Homemaker or caregiver
Unemployed and looking
Retired
Prefer not to say

Q18

Opinion Scale

How likely are you to book with us again?

Range: 1 – 10

Min: Not at all likelyMid: NeutralMax: Extremely likely

Q19

Long Text

What could we improve for your next trip?

Max 600 chars

Q20

Chat Message

Welcome! This brief survey asks about your most recent stay booked with us. It should take about 5–7 minutes.

Q21

AI Interview

AI Interview: 2 Follow-up Questions on your trip experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q22

Chat Message

Thank you for your time—safe travels!

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

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