Survey template to measure policyholder trust in parametric triggers and claims payouts. Prebuilt questions gauge understanding and confidence. Customizable.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
Are you currently covered by any personal or business insurance policy?
Yes
No
Prefer not to say
Q2
Multiple Choice
Attention check: To confirm you are reading the questions, please choose "Strongly agree."
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Q3
Multiple Choice
Which types of insurance do you currently hold? Select all that apply.
Auto/vehicle
Home/property
Renters
Health
Life
Travel
Crop/agriculture
Business interruption
Cyber
Other
None of the above
Q4
Multiple Choice
How familiar are you with parametric insurance triggers?
Very familiar
Somewhat familiar
Heard the term, not sure what it means
Not familiar
Q5
Chat Message
Parametric insurance pays a fixed amount when a predefined, independently measured index (e.g., wind speed, rainfall, quake intensity) meets an agreed threshold—without adjusting individual losses.
Q6
Multiple Choice
Which statement best describes a parametric trigger?
A payout occurs when a measurable index meets a set threshold, regardless of specific loss.
A payout occurs only after an adjuster verifies all itemized damages.
It’s a method for estimating the policy premium each year.
Not sure
Q7
Multiple Choice
Have you ever had an insurance policy that used a parametric trigger?
I currently have one
I had one in the past
Not sure
No
Q8
Multiple Choice
Have you ever received a payout from a parametric policy?
Yes
No
Not sure/Not applicable
Q9
Matrix
If you have received a parametric payout, how satisfied were you with each aspect? If not applicable, select "Not applicable."
Rows
Very dissatisfied
Somewhat dissatisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Very satisfied
Not applicable
Speed of payout
•
•
•
•
•
•
Payout amount matched expectations
•
•
•
•
•
•
Communication during the process
•
•
•
•
•
•
Ease of initiating the claim
•
•
•
•
•
•
Q10
Opinion Scale
How much do you trust that a parametric policy would pay the correct amount when its trigger is met?
Range: 1 – 10
Min: Not at allMid: NeutralMax: Completely
Q11
Ranking
Rank these factors by importance for trusting parametric payouts (1 = most important).
Drag to order (top = most important)
Trigger based on objective third‑party data
Clear, simple threshold definition
Independent verification/audit
Real‑time visibility into the index
Published historical performance
Backed by reputable reinsurer/insurer
Q12
Multiple Choice
What concerns might make you hesitate to trust a parametric payout? Select all that apply.
Basis risk (index doesn’t match my loss)
Data quality or manipulation concerns
Thresholds set too high to trigger
Black‑box calculations/low transparency
Dispute resolution is unclear
Insurer/reinsurer reputation
Premium cost
Lack of regulatory oversight
Other
Q13
Opinion Scale
If an event happens but your loss differs from the index result (basis risk), how acceptable is that trade‑off?
Range: 1 – 10
Min: Not acceptableMid: NeutralMax: Entirely acceptable
Q14
Matrix
For each scenario, how likely are you to trust the payout outcome?
Rows
Very unlikely
Unlikely
Neither likely nor unlikely
Likely
Very likely
Hurricane: Max wind at the nearest station ≥ agreed threshold triggers a fixed payout.
•
•
•
•
•
Drought: 5‑day rainfall in your county below threshold triggers a staged payout.
•
•
•
•
•
Earthquake: Shaking intensity (PGA) at your location ≥ threshold triggers payout.
•
•
•
•
•
Q15
Multiple Choice
How would you prefer to receive updates on trigger status and payouts? Select all that apply.
Email
SMS/text
Mobile app notifications
Web dashboard
Phone call from agent/broker
In‑person meeting
Other
No updates needed
Q16
Dropdown
Age
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
Gender
Woman
Man
Non-binary
Prefer not to say
Q18
Short Text
Country/region where you live
Max 100 chars
Q19
Multiple Choice
Highest level of education completed
Less than high school
High school or equivalent
Some college/associate
Bachelor’s degree
Master’s degree
Doctorate
Professional degree (e.g., JD, MD)
Prefer not to say
Q20
Multiple Choice
Current employment status
Full-time
Part-time
Self-employed
Unemployed
Student
Retired
Homemaker
Prefer not to say
Q21
Multiple Choice
Do you work in the insurance or risk industry?
Yes
No
Prefer not to say
Q22
Chat Message
Welcome! This brief, voluntary survey takes about 5–7 minutes. Please answer as best you can—you may skip any question. No personal identifiers are requested. Thank you for your time.
Q23
Long Text
What would help you feel more confident in parametric triggers and payouts?
Max 600 chars
Q24
AI Interview
AI Interview: 2 Follow-up Questions on your responses about parametric triggers and payouts
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q25
Chat Message
Thank you for participating! Your responses have been recorded.
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