Welcome! This survey asks about your most recent claim with any company in the past 12 months. If you have not filed a claim, select “Not applicable” where offered.
When was your most recent claim submitted?
- Within the last 30 days
- 31–90 days ago
- 3–6 months ago
- 7–12 months ago
- More than 12 months ago
- I have never submitted a claim
How did you submit your most recent claim?
- Website
- Mobile app
- Phone
- Email
- In person
- Through an agent/broker
- Not applicable (I have never submitted a claim)
Please rate the claim submission experience for your most recent claim.
About how many minutes did it take to complete the claim submission? If you don’t recall, please estimate; enter 0 if not applicable.
How would you rate communications while your claim was being processed?
Attention check: To help with data quality, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Which channels did you receive claim updates through? Select all that apply.
- Email
- SMS/text
- Mobile app push notifications
- Phone call
- Web portal status page
- None
Approximately how many calendar days passed from claim submission to final decision? If still in progress, enter days so far; if no claim, enter 0.
How would you rate the speed of your claim handling?
How fair was the final outcome for your claim?
What is the status of your most recent claim?
- Resolved — fully
- Resolved — partially
- Denied
- Still in progress
- Not applicable (no claim)
Overall, how satisfied are you with the claim handling experience?
What is one thing we could improve about the claim process?
Max 600 chars
Please rank the following aspects of claims from most to least important to you.
Where do you currently live?
Which gender do you identify with?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Unemployed
- Retired
- Homemaker
- Prefer not to say
Is there anything else you would like to share about your claim experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your claim experience
Thank you for your time—your feedback has been recorded.