Evaluates clarity, trust, friction points, and completion outcomes across electronic signature workflows. Designed for UX researchers and product teams seeking to identify and prioritize improvements in their signing experience.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your recent electronic signature (e-signature) experience.
This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
All responses are confidential, will be anonymized, and reported only in aggregate. Your feedback will be used to improve e-signature products and workflows.
By proceeding, you confirm that you are at least 18 years old and consent to participate.
Q2
Multiple Choice
When did you most recently complete an electronic signature (e-signature)?
In the last 7 days
8–30 days ago
1–3 months ago
4–12 months ago
More than 12 months ago
Q3
Multiple Choice
Which best describes your role in that signing session?
I was the signer only
I was both signer and sender
I sent documents for others to sign
I administer e-signature for my organization
Other / Not sure
Q4
Multiple Choice
Which device did you primarily use for that signing session?
Smartphone
Desktop or laptop
Tablet
Other
Q5
Multiple Choice
Which e-signature service did you use for that session? Select all that apply.
DocuSign
Adobe Acrobat Sign
Dropbox Sign (HelloSign)
PandaDoc
SignNow
OneSpan Sign
Built-in e-signature in another product
Other (please specify)
Not sure
Q6
Opinion Scale
How clear were the steps in that e-signature process?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q7
Opinion Scale
How much did you trust the e-signature process to protect your documents and personal information?
Range: 1 – 7
Min: Not at allMid: NeutralMax: Completely
Q8
Opinion Scale
I understood what I was agreeing to throughout the signing process.
Which of the following steps, if any, caused difficulty or frustration during that session? Select all that apply.
Opening the email or link
Creating or logging into an account
Identity verification (e.g., code, ID check)
Navigating pages or fields
Understanding required actions
Uploading attachments
Payment or billing step
Slow loading or errors
Accessibility issues (zoom, text size, contrast)
Declining or requesting changes
None — I experienced no friction
Q12
Dropdown
Approximately how long did that signing session take to complete?
Less than 2 minutes
2–5 minutes
6–10 minutes
11–20 minutes
More than 20 minutes
I don't remember
Q13
Ranking
From the list below, rank the top 3 factors that most increased your trust during that session (1 = most important).
Drag to order (top = most important)
Clear sender identity
Security badges or lock icons
Email/phone verification or one-time code
Audit trail summary
Legal disclaimers or consent text
Recognizable brand of the e-signature provider
Q14
Multiple Choice
What was the outcome of that signing session?
Completed without issues
Completed with minor issues
Abandoned and completed later
Abandoned and did not complete
Q15
Opinion Scale
How likely are you to use the same e-signature provider for your next signing?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q16
Opinion Scale
Overall, how would you rate your e-signature experience in that session?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q17
Long Text
If you could change one thing about that signing experience to make it clearer or smoother, what would it be?
Max chars
Q18
AI Interview
Based on your responses, we'd like to explore your e-signature experience in a bit more depth. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q19
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q21
Dropdown
In which region do you currently live?
North America
Latin America & Caribbean
Europe
Middle East & North Africa
Sub-Saharan Africa
South Asia
East Asia
Southeast Asia
Oceania
Prefer not to say
Q22
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Trade / technical / vocational training
Associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q23
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and looking
Student
Homemaker / caregiver
Retired
Prefer not to say
Q24
Chat Message
Thank you for completing this survey — your feedback will help improve e-signature experiences for everyone.
Frequently Asked Questions
What is QuestionPunk?
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AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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