When did you most recently complete an e-signature?
- In the last 7 days
- 8–30 days ago
- 1–3 months ago
- 4–12 months ago
- More than 12 months ago
Which device did you primarily use for that session?
- Smartphone
- Desktop or laptop
- Tablet
- Public/shared computer
Which e-signature service(s) did you use for that session? Select all that apply.
- DocuSign
- Adobe Acrobat Sign
- Dropbox Sign (HelloSign)
- PandaDoc
- SignNow
- OneSpan Sign
- Built-in e-signature in another product
- Another provider
- Not sure
How clear were the steps in that e-signature process?
How much did you trust the process to protect your documents and identity?
Please rate your agreement with the following about that session.
Which steps caused friction, if any? Select all that apply.
- None of the above (no friction)
- Opening the email or link
- Creating or logging into an account
- Identity verification (e.g., code, ID check)
- Navigating pages or fields
- Understanding required actions
- Uploading attachments
- Payment or billing step
- Slow loading or errors
- Accessibility (zoom, text size, contrast)
- Declining or requesting changes
About how many minutes did that session take to complete?
Rank the following by how much they increased your trust (1 = most).
Attention check: Please select "Three" from the options below.
What was the outcome of that signing session?
- Completed without issues
- Completed with minor issues
- Abandoned and completed later
- Abandoned and did not complete
How likely are you to use the same e-signature provider again?
What is one change that would have made the experience clearer or smoother?
Max 600 chars
For that most recent e-signature, which best describes your role?
- I was the signer only
- I was both signer and sender
- I sent documents for others to sign
- I administer e-signature for my organization
- Other/Not sure
How do you describe your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed and looking
- Student
- Homemaker/caregiver
- Retired
- Prefer not to say
Is there anything else you’d like to share about your e-signature experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your E-signature Experience
Thank you for your time—your feedback helps improve e-signature experiences!