Use this template to capture user feedback on your electronic signature flow. Measure clarity, trust, and friction to boost completion rates, security, and UX.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
When did you most recently complete an e-signature?
In the last 7 days
8–30 days ago
1–3 months ago
4–12 months ago
More than 12 months ago
Q2
Multiple Choice
Which device did you primarily use for that session?
Smartphone
Desktop or laptop
Tablet
Public/shared computer
Q3
Multiple Choice
Which e-signature service(s) did you use for that session? Select all that apply.
DocuSign
Adobe Acrobat Sign
Dropbox Sign (HelloSign)
PandaDoc
SignNow
OneSpan Sign
Built-in e-signature in another product
Another provider
Not sure
Q4
Opinion Scale
How clear were the steps in that e-signature process?
Range: 1 – 10
Min: Very unclearMid: NeutralMax: Very clear
Q5
Rating
How much did you trust the process to protect your documents and identity?
Scale: 11 (star)
Min: Low trustMax: High trust
Q6
Matrix
Please rate your agreement with the following about that session.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
I knew who was requesting my signature.
•
•
•
•
•
The document preview was easy to review on my device.
•
•
•
•
•
Security indicators (e.g., lock icons, verification) were clear.
•
•
•
•
•
I understood what information would be shared.
•
•
•
•
•
Required and optional fields were easy to tell apart.
•
•
•
•
•
I felt confident my signature was legally valid.
•
•
•
•
•
Q7
Multiple Choice
Which steps caused friction, if any? Select all that apply.
None of the above (no friction)
Opening the email or link
Creating or logging into an account
Identity verification (e.g., code, ID check)
Navigating pages or fields
Understanding required actions
Uploading attachments
Payment or billing step
Slow loading or errors
Accessibility (zoom, text size, contrast)
Declining or requesting changes
Q8
Numeric
About how many minutes did that session take to complete?
Accepts a numeric value
Whole numbers only
Q9
Ranking
Rank the following by how much they increased your trust (1 = most).
Drag to order (top = most important)
Clear sender identity
Security badges or lock icons
Email/phone verification or one-time code
Audit trail summary
Legal disclaimers or consent text
Recognizable brand of the e-signature provider
Q10
Multiple Choice
Attention check: Please select "Three" from the options below.
One
Two
Three
Four
Q11
Multiple Choice
What was the outcome of that signing session?
Completed without issues
Completed with minor issues
Abandoned and completed later
Abandoned and did not complete
Q12
Opinion Scale
How likely are you to use the same e-signature provider again?
Range: 1 – 10
Min: Very unlikelyMid: NeutralMax: Very likely
Q13
Long Text
What is one change that would have made the experience clearer or smoother?
Max 600 chars
Q14
Multiple Choice
For that most recent e-signature, which best describes your role?
I was the signer only
I was both signer and sender
I sent documents for others to sign
I administer e-signature for my organization
Other/Not sure
Q15
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary
Prefer not to say
Q17
Dropdown
Where do you currently live?
North America
Latin America & Caribbean
Europe
Middle East & North Africa
Sub-Saharan Africa
South Asia
East Asia
Southeast Asia
Oceania
Prefer not to say
Q18
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Trade/technical/vocational training
Associate degree
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q19
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and looking
Student
Homemaker/caregiver
Retired
Prefer not to say
Q20
Long Text
Is there anything else you’d like to share about your e-signature experience?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on Your E-signature Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thank you for your time—your feedback helps improve e-signature experiences!
Ready to Get Started?
Launch your survey in minutes with this pre-built template