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E-Signature Workflow UX & Trust Assessment

Evaluates clarity, trust, friction points, and completion outcomes across electronic signature workflows. Designed for UX researchers and product teams seeking to identify and prioritize improvements in their signing experience.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

24 questions · ~4 min
Q01
Long Text

Welcome to this survey about your recent electronic signature (e-signature) experience. This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate. Your feedback will be used to improve e-signature products and workflows. By proceeding, you confirm that you are at least 18 years old and consent to participate.

Q02
Multiple Choice

When did you most recently complete an electronic signature (e-signature)?

Q03
Long Text

How clear were the steps in that e-signature process?

Q04
Multiple Choice

Which of the following steps, if any, caused difficulty or frustration during that session? Select all that apply.

Q05
Multiple Choice

What was the outcome of that signing session?

Q06
Long Text

If you could change one thing about that signing experience to make it clearer or smoother, what would it be?

Q07
Long Text

What is your age group?

Q08
Long Text

Thank you for completing this survey — your feedback will help improve e-signature experiences for everyone.

Q09
Multiple Choice

Which best describes your role in that signing session?

Q10
Long Text

How much did you trust the e-signature process to protect your documents and personal information?

Q11
Long Text

Approximately how long did that signing session take to complete?

Q12
Long Text

How likely are you to use the same e-signature provider for your next signing?

Q13
AI Interview

Based on your responses, we'd like to explore your e-signature experience in a bit more depth. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Q14
Multiple Choice

How do you describe your gender?

Q15
Multiple Choice

Which device did you primarily use for that signing session?

Q16
Long Text

I understood what I was agreeing to throughout the signing process.

Q17
Long Text

From the list below, rank the top 3 factors that most increased your trust during that session (1 = most important).

Q18
Long Text

Overall, how would you rate your e-signature experience in that session?

Q19
Long Text

In which region do you currently live?

Q20
Multiple Choice

Which e-signature service did you use for that session? Select all that apply.

Q21
Long Text

I felt in control of the signing process (e.g., I could review, pause, or go back as needed).

Q22
Long Text

What is the highest level of education you have completed?

Q23
Long Text

The signing process was faster than I expected.

Q24
Multiple Choice

What is your current employment status?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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