Q01
Long Text
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SaaS Plan, Pricing & Billing Clarity Survey
Assesses how clearly customers understand plan differences, invoice details, and usage limits to identify friction points that drive churn and support volume in SaaS products.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Multiple Choice
Are you currently using our product, or have you used it within the last 6 months?
Q03
Multiple Choice
Which plan are you currently on?
Q04
Multiple Choice
Have you viewed a billing invoice from us in the last 3 months?
Q05
Long Text
Overall, how clear are your current usage limits?
Q06
Long Text
If you could change one thing to make plans, invoices, or usage limits clearer, what would it be?
Q07
Multiple Choice
Which best describes your role?
Q08
Long Text
Thank you for your feedback — your input helps us improve clarity across plans, billing, and usage limits.
Q09
Long Text
When did you last change your plan?
Q10
Long Text
How accurate did your most recent invoice appear to you?
Q11
Multiple Choice
In the last 3 months, did you hit or get close to a usage limit?
Q12
AI Interview
Based on your survey responses, we'd like to explore a few things in more detail. An AI moderator will ask you up to 2 follow-up questions about your experience with plans, billing, or usage limits.
Q13
Long Text
Approximately how many employees are at your organization?
Q14
Long Text
How clear are the differences between the available plans?
Q15
Multiple Choice
Which of the following invoice elements, if any, were unclear or confusing? Select all that apply.
Q16
Multiple Choice
Which usage limits were involved? Select all that apply.
Q17
Long Text
Where are you primarily located?
Q18
Multiple Choice
Which plan aspects, if any, are most unclear to you? Select all that apply.
Q19
Long Text
If any invoice line item was hard to interpret, please describe what was unclear and why.
Q20
Long Text
If you received an in-product message or warning about the limit, how helpful was it?
Q21
Long Text
How long have you been using our product?
Q22
Long Text
If you have ever found plan details unclear, please describe what was confusing and why.
Q23
Multiple Choice
What did you do after encountering the limit? Select all that apply.
Q24
Long Text
How often do you use our product?
Q25
Multiple Choice
Which of the following impacts did you experience from hitting the limit? Select all that apply.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.