Assesses how clearly customers understand plan differences, invoice details, and usage limits to identify friction points that drive churn and support volume in SaaS products.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your experience with our plans, pricing, billing, and usage limits. It takes approximately 5–7 minutes to complete.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we're interested in your honest opinions. All responses are confidential and will be reported only in aggregate.
Your feedback will be used internally to improve clarity and reduce friction across our pricing and billing experience.
Q2
Multiple Choice
Are you currently using our product, or have you used it within the last 6 months?
Yes, I am a current user
Yes, I used it within the last 6 months
No, I have not used the product
Q3
Multiple Choice
Which plan are you currently on?
Free/Trial
Starter/Basic
Pro
Business/Team
Enterprise/Custom
Not sure
Q4
Dropdown
When did you last change your plan?
Within the last 30 days
31–90 days ago
More than 90 days ago
I have never changed my plan
Q5
Opinion Scale
How clear are the differences between the available plans?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q6
Multiple Choice
Which plan aspects, if any, are most unclear to you? Select all that apply.
Pricing tiers
Which features are included
Seat or user limits
Overage charges
Upgrade/downgrade rules
Trial rules (start, end, conversion)
Billing period (monthly/annual)
Cancellation terms
Taxes and fees
None — everything is clear
Q7
Long Text
If you have ever found plan details unclear, please describe what was confusing and why.
Max chars
Q8
Multiple Choice
Have you viewed a billing invoice from us in the last 3 months?
Yes, in the last 3 months
Yes, but more than 3 months ago
No
Q9
Opinion Scale
How accurate did your most recent invoice appear to you?
Range: 1 – 7
Min: Very inaccurateMid: NeutralMax: Very accurate
Q10
Multiple Choice
Which of the following invoice elements, if any, were unclear or confusing? Select all that apply.
Line item descriptions
Charges per seat/user
Proration or partial-period charges
Tax calculations
Discount or credit application
Billing period dates
Total amount due
Payment method details
None — everything was clear
Q11
Long Text
If any invoice line item was hard to interpret, please describe what was unclear and why.
Max chars
Q12
Opinion Scale
Overall, how clear are your current usage limits?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q13
Multiple Choice
In the last 3 months, did you hit or get close to a usage limit?
Yes
No
Not sure
Q14
Multiple Choice
Which usage limits were involved? Select all that apply.
API calls
Seats/users
Storage
Projects/workspaces
Monthly credits
Rate limits/throttling
File size
Other
Q15
Opinion Scale
If you received an in-product message or warning about the limit, how helpful was it?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q16
Multiple Choice
What did you do after encountering the limit? Select all that apply.
Upgraded plan
Waited for reset
Reduced usage
Contacted support
Checked documentation/FAQs
Other
Q17
Multiple Choice
Which of the following impacts did you experience from hitting the limit? Select all that apply.
Work was delayed
Unexpected cost or forced upgrade
Had to search for information
Had to contact support
Abandoned the task
No significant impact
Q18
Long Text
If you could change one thing to make plans, invoices, or usage limits clearer, what would it be?
Max chars
Q19
AI Interview
Based on your survey responses, we'd like to explore a few things in more detail. An AI moderator will ask you up to 2 follow-up questions about your experience with plans, billing, or usage limits.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q20
Multiple Choice
Which best describes your role?
Developer/Engineer
Product/Design
Data/ML
Operations/Finance
Sales/Marketing
Founder/Executive
Other
Q21
Dropdown
Approximately how many employees are at your organization?
Just me
2–10
11–50
51–200
201–1,000
1,001+
Q22
Dropdown
Where are you primarily located?
United States
Canada
Europe
Asia-Pacific
Latin America
Middle East/Africa
Other/Prefer not to say
Q23
Dropdown
How long have you been using our product?
Less than 1 month
1–6 months
7–12 months
More than 1 year
Q24
Dropdown
How often do you use our product?
Daily
Weekly
Monthly
Less than monthly
Not using currently
Q25
Chat Message
Thank you for your feedback — your input helps us improve clarity across plans, billing, and usage limits.
Frequently Asked Questions
What is QuestionPunk?
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