Which plan are you currently on?
- Free/Trial
- Starter/Basic
- Pro
- Business/Team
- Enterprise/Custom
- Not sure
When did you last change your plan?
How clear are the differences between the available plans?
Briefly describe a recent moment when plan details felt unclear for you.
Max 600 chars
Which plan aspects are most unclear for you? Select all that apply.
- Pricing tiers
- Which features are included
- Seat or user limits
- Overage charges
- Upgrade/downgrade rules
- Trial rules (start, end, conversion)
- Billing period (monthly/annual)
- Cancellation terms
- Taxes and fees
Have you viewed a billing invoice from us in the last 3 months?
- Yes, in the last 3 months
- Yes, but more than 3 months ago
- No
How accurate did your most recent invoice appear to you?
How clear were the following elements on your most recent invoice?
If any invoice line item was hard to interpret, what was unclear and why?
Max 600 chars
Overall, how clear are your current usage limits and how they reset?
In the last 3 months, did you hit or get close to a usage limit?
Which limits were involved? Select all that apply.
- API calls
- Seats/users
- Storage
- Projects/workspaces
- Monthly credits
- Rate limits/throttling
- File size
- Other
How helpful was the in-product message or warning about the limit?
What did you do after encountering the limit? Select all that apply.
- Upgraded plan
- Waited for reset
- Reduced usage
- Contacted support
- Checked documentation/FAQs
- Other
Rank the impacts you experienced from hitting the limit (1 = largest impact).
Which best describes your role?
- Developer/Engineer
- Product/Design
- Data/ML
- Operations/Finance
- Sales/Marketing
- Founder/Executive
- Other
Approximately how many employees are at your organization?
Where are you primarily located?
How long have you used our product?
How often do you use our product?
Attention check: Please select “Blue” to confirm you’re paying attention.
If you could change one thing to make plans, invoices, or limits clearer, what would it be?
Max 600 chars
AI Interview: 2 Follow-up Questions on plans, billing, and limits
Thank you for your feedback—your input helps us improve clarity across plans, billing, and usage limits!