Welcome! This brief survey asks about your experiences with outage notifications and estimated restoration times over the past 12 months. Please answer based on your primary energy provider. There are no right or wrong answers.
In the past 12 months, did you experience any power outages?
- Yes, at least one
- No
- Not sure
About how many separate outages did you experience in the past 12 months? Enter 0 if none.
Which channels did you receive outage notifications from? Select all that apply.
- SMS/text message
- Email
- Mobile app push notification
- Automated phone call/IVR
- Utility website/status page
- Social media
- In-person door tag or letter
- I did not receive any notifications
- Not applicable—I had no outages
Please rate the quality of your most recent outage notifications.
Which one channel do you prefer for outage updates?
- SMS/text message
- Email
- Mobile app push notification
- Automated phone call/IVR
- Utility website/status page
- Social media
- No preference
For planned outages, how much advance notice do you prefer?
Compared with the ETA/ETR you received, the actual restoration was…
- Much earlier than stated
- Slightly earlier than stated
- About what was stated
- Slightly later than stated
- Much later than stated
- I did not receive an ETA
- Not applicable—I had no outages
During your most recent outage, how often were ETAs updated?
- No updates after the first estimate
- Updated once during the outage
- Updated every few hours
- Updated hourly or more
- I did not receive an ETA
- Not applicable—I had no outages
How confident are you that future ETAs from your provider will be accurate?
Attention check: To confirm you are paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
Rank the following by importance for improving outage communications (1 = most important).
Allocate 100 points across these items to show what matters most in outage communications.
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Prefer not to say
Which country/region do you live in?
- United States
- Canada
- United Kingdom
- Australia
- Other
Which best describes your area?
- Urban
- Suburban
- Rural
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college or associate degree
- Bachelor’s degree
- Graduate or professional degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed
- Student
- Retired
- Homemaker/Caregiver
- Prefer not to say
Anything else you’d like to share about outage notifications or ETAs?
Max 600 chars
AI Interview: 2 Follow-up Questions on outage notifications and ETAs
Thank you for participating—your feedback helps improve outage communications.