Q01
Long Text
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Outage Notification & ETA Accuracy Satisfaction Survey
Measures residential utility customer satisfaction with outage notifications, estimated restoration time accuracy, and communication channel preferences. Designed for utility providers seeking to identify communication gaps and prioritize improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, did you experience any power outages at your residence?
Q03
Long Text
Approximately how many separate power outages did you experience in the past 12 months?
Q04
Multiple Choice
Which of the following channels did you receive outage notifications from? Please select all that apply.
Q05
Long Text
Thinking about the most recent outage notification you received, how would you rate its timeliness?
Q06
Multiple Choice
Compared with the estimated time of restoration (ETR) you received, the actual restoration was…
Q07
Long Text
Overall, how satisfied are you with how your utility provider communicates during outages?
Q08
Long Text
For planned outages, how much advance notice would you prefer from your utility provider?
Q09
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about your experience with outage notifications and estimated restoration times.
Q10
Multiple Choice
What is your age?
Q11
Long Text
Thank you for completing this survey. Your feedback is valuable and will be used to help improve outage communication practices.
Q12
Multiple Choice
Which single channel would you most prefer for receiving outage updates?
Q13
Long Text
How would you rate the clarity of that notification?
Q14
Multiple Choice
During your most recent outage, how frequently were the estimated restoration times updated?
Q15
Long Text
How confident are you that future estimated restoration times from your provider will be accurate?
Q16
Long Text
Please rank the following by importance for improving outage communications, where 1 = most important.
Q17
Multiple Choice
What is your gender?
Q18
Long Text
How would you rate the usefulness of the information provided in that notification?
Q19
Long Text
How likely are you to recommend your utility provider to a friend or neighbor based on their outage communication?
Q20
Long Text
Which country or region do you live in?
Q21
Multiple Choice
Which best describes the area where you live?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.