Q01
Long Text
All templates
Service Reliability & Pricing Transparency Assessment
Evaluates customer perceptions of service uptime, availability confidence, pricing clarity, and security trust. Designed for product and CX teams seeking actionable diagnostics on reliability and transparency pain points.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~4 min
Q02
Multiple Choice
In the last 30 days, how often did you use our service?
Q03
Long Text
Our pricing structure is easy to understand.
Q04
Long Text
Overall, how confident are you that using our service is safe and secure?
Q05
Multiple Choice
If you contacted us about an availability or security issue, how satisfied were you with how it was resolved?
Q06
Long Text
Based on your experience, what is the single most important change we could make to improve our service for you?
Q07
Long Text
What is your age range?
Q08
Long Text
Thank you for completing this survey. Your feedback directly helps us improve service reliability, pricing transparency, and security. Your responses are confidential and will be reported in aggregate only.
Q09
Long Text
In the last 30 days, how available was the service when you needed it?
Q10
Long Text
I feel confident there are no hidden fees or unexpected charges.
Q11
Multiple Choice
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
Q12
AI Interview
Thank you for sharing your thoughts. An AI moderator will now ask a couple of brief follow-up questions to explore your feedback further.
Q13
Long Text
In which region do you primarily use our service?
Q14
Multiple Choice
In the last 30 days, approximately how many times did you notice the service was unavailable or down?
Q15
Long Text
I can predict what my costs will be from month to month.
Q16
Multiple Choice
What is your gender identity?
Q17
Long Text
How confident are you that the service will be available when you need it over the coming week?
Q18
Multiple Choice
Compared to similar services, how would you rate our overall value for money?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.