In the last 30 days, how often did you use our service?
- Several times a day
- Daily
- A few times a week
- Weekly
- Less than once a week
In the last 30 days, how available was the service when you needed it?
In the last 30 days, how many times did you notice the service was unavailable?
How confident are you that the service will be available when you need it next week?
Please rate your agreement with statements about our pricing.
Compared to similar services, how would you rate our value for money?
- Much worse
- Worse
- About the same
- Better
- Much better
- Not sure
Overall, how confident are you that using our service is safe and secure?
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
- No
- Yes—confirmed issue
- Yes—suspected but unconfirmed
- Prefer not to say
Attention check: To confirm you’re paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Agree
- Strongly agree
If you experienced availability or security issues recently, how satisfied were you with how we addressed them?
- Did not experience issues
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
- Did not contact support
Where do you primarily use our service?
What is your gender identity?
- Woman
- Man
- Non-binary
- Another gender identity
- Prefer not to say
What is your current employment status? Select all that apply.
- Full-time
- Part-time
- Self-employed
- Unemployed
- Student
- Retired
- Homemaker/caregiver
- Prefer not to say
What is the one change that would most improve availability, pricing clarity, or safety for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your responses
Thanks for completing the survey. Your feedback helps us improve reliability, transparency, and safety.