In the last 30 days, how often did you use our service?
- Several times a day
- Daily
- A few times a week
- Weekly
- Less than once a week
In the last 30 days, how available was the service when you needed it?
Range: 1 – 10
Min: Not at allMid: About half the timeMax: Always
In the last 30 days, how many times did you notice the service was unavailable?
Accepts a numeric value
Whole numbers only
How confident are you that the service will be available when you need it next week?
Scale: 10 (star)
Min: Very lowMax: Very high
Please rate your agreement with statements about our pricing.
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree |
|---|
| Plan inclusions are clear | • | • | • | • | • |
| Total costs are predictable | • | • | • | • | • |
| Invoices match expectations | • | • | • | • | • |
| Discounts and fees are easy to understand | • | • | • | • | • |
Compared to similar services, how would you rate our value for money?
- Much worse
- Worse
- About the same
- Better
- Much better
- Not sure
Overall, how confident are you that using our service is safe and secure?
Range: 1 – 10
Min: Not at all confidentMid: NeutralMax: Completely confident
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
- No
- Yes—confirmed issue
- Yes—suspected but unconfirmed
- Prefer not to say
Attention check: To confirm you’re paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Agree
- Strongly agree
If you experienced availability or security issues recently, how satisfied were you with how we addressed them?
- Did not experience issues
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
- Did not contact support
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Where do you primarily use our service?
- Africa
- Asia
- Europe
- North America
- Oceania
- South America
- Prefer not to say
What is your gender identity?
- Woman
- Man
- Non-binary
- Another gender identity
- Prefer not to say
What is your current employment status? Select all that apply.
- Full-time
- Part-time
- Self-employed
- Unemployed
- Student
- Retired
- Homemaker/caregiver
- Prefer not to say
What is the one change that would most improve availability, pricing clarity, or safety for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your responses
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thanks for completing the survey. Your feedback helps us improve reliability, transparency, and safety.