Service Reliability & Pricing Transparency Assessment
Evaluates customer perceptions of service uptime, availability confidence, pricing clarity, and security trust. Designed for product and CX teams seeking actionable diagnostics on reliability and transparency pain points.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
18
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This short survey asks about your experience with our service's availability, pricing, and security. It takes approximately 5 minutes to complete.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Your feedback directly informs improvements to our service. Thank you for taking the time to share your experience.
Q2
Multiple Choice
In the last 30 days, how often did you use our service?
Several times a day
Daily
A few times a week
Weekly
Less than once a week
Q3
Opinion Scale
In the last 30 days, how available was the service when you needed it?
Range: 1 – 7
Min: Never availableMid: NeutralMax: Always available
Q4
Multiple Choice
In the last 30 days, approximately how many times did you notice the service was unavailable or down?
0 times
1–2 times
3–5 times
6–10 times
More than 10 times
Q5
Opinion Scale
How confident are you that the service will be available when you need it over the coming week?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Completely confident
Compared to similar services, how would you rate our overall value for money?
Much worse
Somewhat worse
About the same
Somewhat better
Much better
Not sure / I haven't compared
Q10
Opinion Scale
Overall, how confident are you that using our service is safe and secure?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Completely confident
Q11
Multiple Choice
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
No
Yes — confirmed issue
Yes — suspected but unconfirmed
Prefer not to say
Q12
Multiple Choice
If you contacted us about an availability or security issue, how satisfied were you with how it was resolved?
Not applicable — I did not contact support
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Q13
Long Text
Based on your experience, what is the single most important change we could make to improve our service for you?
Max chars
Q14
AI Interview
Thank you for sharing your thoughts. An AI moderator will now ask a couple of brief follow-up questions to explore your feedback further.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q15
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q16
Dropdown
In which region do you primarily use our service?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q17
Multiple Choice
What is your gender identity?
Woman
Man
Non-binary
Another gender identity
Prefer not to say
Q18
Chat Message
Thank you for completing this survey. Your feedback directly helps us improve service reliability, pricing transparency, and security. Your responses are confidential and will be reported in aggregate only.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
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