DevOps & SRE Reliability, SLAs & Incident Survey Template - Survey Template | QuestionPunk
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DevOps & SRE Reliability, SLAs & Incident Survey Template

Assess uptime, outages, error budgets, incident response, and SLA expectations. Use this template to benchmark reliability and prioritize fixes for developers.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
How often do you deploy changes to production?
  • Multiple times per day
  • Daily
  • Weekly
  • Every 2 to 4 weeks
  • Monthly or less
Q2
numeric
In the past 30 days, how many user-impacting incidents did your team handle?
Q3
matrix
In the past 90 days, how often have you observed the following symptoms?
Q4
multiple choice
Are you part of an on-call rotation for production services?
  • Yes
  • No
Q5
numeric
In the past 30 days, about how many pages or high-priority alerts did you personally receive? (Enter 0 if none)
Q6
ranking
Rank on-call pain points from most to least painful. (If you are not on call, you may skip this.)
Q7
opinion scale
How confident are you that error handling is robust across critical user and system paths today?
Q8
long text
Please describe the most important error-handling gap you noticed in the past 90 days. What was the impact, and how was it addressed (if at all)?
Max 600 chars
Q9
rating
Rate the overall usefulness of alerts during incidents (signal-to-noise, clarity, actionability).
Q10
constant sum
Allocate 100 points across the SLA/SLO dimensions that matter most to your team.
Q11
multiple choice
What is your primary role?
  • Software engineer (IC)
  • Tech lead/Engineering manager
  • SRE/DevOps/Platform
  • Data/ML engineer
  • QA/Testing
  • Architect
  • Product manager
  • Other
Q12
multiple choice
How many years of professional software experience do you have?
  • 0–1
  • 2–4
  • 5–9
  • 10–14
  • 15+
Q13
multiple choice
Approximately how large is your company?
  • 1–10
  • 11–50
  • 51–200
  • 201–1,000
  • 1,001–5,000
  • 5,001+
Q14
multiple choice
Which industry best describes your organization?
  • SaaS/B2B software
  • Consumer internet
  • Financial services/Fintech
  • Healthcare/Life sciences
  • Gaming
  • Media/Entertainment
  • Retail/E-commerce
  • Industrial/IoT
  • Government/Public sector
  • Other
Q15
multiple choice
Where are you primarily located?
  • North America
  • Europe
  • APAC
  • Latin America
  • Middle East/Africa
Q16
multiple choice
What is the typical size of the team responsible for your primary service/system?
  • 1–3
  • 4–7
  • 8–15
  • 16+
Q17
multiple choice
Attention check: To confirm you are paying attention, please select “Agree.”
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Q18
long text
If you could trade performance or features for greater stability, what would you change first, and why?
Max 600 chars
Q19
chat message
Welcome! This brief survey takes about 7–10 minutes. Your responses are confidential and used in aggregate only.
Q20
ai interview
AI Interview: 2 Follow-up Questions on Reliability and SLAs
AI Interview
Q21
chat message
Thank you for your time—your input will help us focus on the reliability outcomes that matter most.

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