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E-commerce Vendor Performance Scorecard

Collects structured partner feedback on reliability, delivery, communication, and value over a 90-day period to generate actionable supplier performance scorecards for operations optimization.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

17

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome to our Vendor Performance Review. This survey takes approximately 5 minutes and asks about your experience working with us over the last 90 days. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we value your honest perspective. All responses are confidential and will be reported only in aggregate to improve our partnership operations. Please click 'Next' to begin.
Q2
Opinion Scale
Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency)?
Range: 1 7
Min: Very unreliableMid: NeutralMax: Very reliable
Q3
Opinion Scale
Over the last 90 days, how would you rate the timeliness of our deliveries?
Range: 1 7
Min: Consistently lateMid: NeutralMax: Consistently on time
Q4
Opinion Scale
Over the last 90 days, how would you rate the quality of our products or services?
Range: 1 7
Min: Very poor qualityMid: NeutralMax: Excellent quality
Q5
Dropdown
Approximately how many critical issues (e.g., order blocks, major defects) did you experience with us in the last 90 days?
  • 0 — No critical issues
  • 1–2 issues
  • 3–5 issues
  • 6–10 issues
  • More than 10 issues
Q6
Opinion Scale
Over the last 90 days, how satisfied are you with our response speed to your inquiries or requests?
Range: 1 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q7
Opinion Scale
Over the last 90 days, how clear and consistent have our communications been (e.g., requirements, updates, specifications)?
Range: 1 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Multiple Choice
Which communication channels have been most effective when working with us over the last 90 days? Select up to 2.
  • Email
  • Slack or instant messaging
  • Ticketing portal
  • Scheduled calls or meetings
  • Ad-hoc phone calls
  • Shared documents or trackers
  • Other (please specify)
Q9
Opinion Scale
Over the last 90 days, how would you rate the overall value for money of our services?
Range: 1 7
Min: Very poor valueMid: NeutralMax: Excellent value
Q10
Multiple Choice
Compared with other vendors you work with, how would you rate our overall operations performance?
  • Well below average
  • Below average
  • About average
  • Above average
  • Best-in-class
  • Not sure / can't compare
Q11
Opinion Scale
How likely are you to recommend expanding our partnership over the next 12 months?
Range: 1 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q12
AI Interview
Based on your survey responses, we'd like to understand your experience in more depth. What is the single most important thing we should improve in the next quarter, and why?
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 4
Q13
Multiple Choice
What is your primary role?
  • Operations
  • Procurement
  • Category / Buying
  • Logistics
  • Customer Support
  • Finance / Accounts Payable
  • Executive / Leadership
  • Other (please specify)
Q14
Dropdown
Approximately how long have you been working with us?
  • Less than 3 months
  • 3–6 months
  • 7–12 months
  • 1–2 years
  • More than 2 years
Q15
Multiple Choice
Where are you primarily based?
  • North America
  • Europe
  • APAC
  • LATAM
  • Middle East & Africa
Q16
Multiple Choice
What is your typical monthly order volume with us?
  • Fewer than 100 orders
  • 100–499 orders
  • 500–1,999 orders
  • 2,000–9,999 orders
  • 10,000+ orders
Q17
Chat Message
Thank you for completing this review. Your feedback is valuable and will be used to improve our partnership operations over the coming quarter. You may now close this window.

Frequently Asked Questions

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