Welcome! This brief survey takes about 5 minutes. Please answer based on the last 90 days. Your feedback helps us improve.
Overall, how reliable was our service in the last 90 days?
Please rate our delivery and quality performance in the last 90 days.
How many critical issues did you encounter with us in the last 90 days? (e.g., order blocks, major defects)
How satisfied are you with our response speed to inquiries in the last 90 days?
Which communication channels were most effective for you in the last 90 days? Select up to 2.
- Email
- Slack/instant messaging
- Ticketing portal
- Scheduled calls/meetings
- Ad-hoc phone calls
- Shared docs/trackers
How clear were our requirements and updates in the last 90 days?
Overall, how would you rate the value for money of our services?
Compared with other vendors you work with, our operations performance is:
- Below average
- About average
- Above average
- Best-in-class
- Not sure / can't compare
How likely are you to recommend expanding our partnership in the next 12 months?
What is one thing we should improve next quarter?
Max 600 chars
What should we keep doing because it works well for you?
Max 600 chars
Any other feedback you would like to share?
Max 600 chars
AI Interview: 2 Follow-up Questions on partnership performance
What is your primary role?
- Operations
- Procurement
- Category/Buying
- Logistics
- Customer Support
- Finance/Accounts Payable
- Executive/Leadership
- Other
If you selected "Other," please specify your role.
Max 100 chars
Approximately how long have we worked together? Enter the number of months.
Where are you primarily based?
- North America
- Europe
- APAC
- LATAM
- Middle East & Africa
Typical monthly order volume with us:
- <100 orders
- 100-499 orders
- 500-1,999 orders
- 2,000-9,999 orders
- 10,000+ orders
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
- Prefer not to say
Thank you for your time—your input helps us improve. You may now close this window.