QuestionPunkQuestionPunk
Start free
All templates

Post-Purchase Delivery Experience & NPS Survey

Measures end-to-end delivery experience from order placement through last-mile handoff, capturing satisfaction, communication quality, issue incidence, and NPS for e-commerce and logistics teams.

Use this templateBrowse more templates

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

19 questions · ~4 min
Q01
Long Text

Welcome to our Delivery Experience Survey. We're conducting this research to understand and improve the delivery experience. This survey takes approximately 4–6 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for internal research purposes. Please click 'Next' to begin.

Q02
Multiple Choice

Have you received a delivery from an online or phone order in the past 30 days?

Q03
Long Text

How did you place your most recent order?

Q04
Multiple Choice

Which updates did you receive for this delivery? Please select all that apply.

Q05
Long Text

How was your order handed off to you?

Q06
Long Text

Overall, how satisfied were you with your delivery experience?

Q07
Long Text

What one change would have most improved your delivery experience?

Q08
Long Text

What is your age?

Q09
Long Text

Thank you for completing this survey. Your feedback will directly help us improve future delivery experiences.

Q10
Long Text

How easy or difficult was it to place your order?

Q11
Long Text

How timely were the delivery updates you received?

Q12
Long Text

How satisfied or dissatisfied were you with the delivery handoff?

Q13
Long Text

How likely are you to recommend this company's delivery service to a friend or colleague?

Q14
AI Interview

Based on your survey responses, we'd like to explore your delivery experience in a bit more detail. A few brief follow-up questions will appear below.

Q15
Multiple Choice

How do you describe your gender?

Q16
Long Text

How accurate were the delivery updates you received?

Q17
Multiple Choice

Which issues, if any, occurred during delivery or handoff? Please select all that apply.

Q18
Long Text

In which region do you currently reside?

Q19
Long Text

Compared to the promised delivery date, when did your order actually arrive?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free