Thinking about that delivery, how satisfied were you overall?
How did you place that order?
How easy was it to place that order?
Which updates did you receive for that delivery? Select all that apply.
- Order confirmation
- Dispatch/shipped notification
- Out‑for‑delivery alert
- Delivery window update
- Delivery attempt/missed notice
- Courier contacted me directly (call or text)
- Proof‑of‑delivery photo
- I did not receive any updates
Please rate the courier communications for that delivery.
How was the order handed off?
How satisfied were you with the delivery handoff?
Which issues, if any, occurred during delivery or handoff? Select all that apply.
- Package was damaged
- Items missing or incorrect
- Delivered to wrong location
- Arrived outside the stated window
- No delivery notification
- Unprofessional courier behavior
- Required signature not collected
- Other
Compared to the promised date, how many days early (use negative numbers) or late (use positive numbers) did the delivery arrive? Enter 0 if it arrived on the promised date.
Attention check: To confirm you are paying attention, please select only “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to answer
How likely are you to recommend this delivery experience to someone you know?
How do you describe your gender?
- Man
- Woman
- Non‑binary / gender diverse
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Full‑time
- Part‑time
- Self‑employed
- Student
- Homemaker
- Unemployed
- Retired
- Prefer not to say
What one change would have improved your delivery experience the most?
Max 600 chars
AI Interview: 2 Follow-up Questions on your delivery experience
Thank you for completing the survey—your feedback will help us improve future deliveries!