Customer Post-Purchase Delivery Experience Survey Template

Measure post-purchase delivery experience: ordering, shipping updates, courier communication, last-mile handoff. Free template-customize and launch in minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Rating

Thinking about that delivery, how satisfied were you overall?

Scale: 11 (star)

Min: Very dissatisfiedMax: Very satisfied

Dropdown

How did you place that order?

Website
Mobile app
Phone call
In‑person
Marketplace (e.g., Amazon)
Other

Opinion Scale

How easy was it to place that order?

Range: 1 – 10

Min: Very hardMid: NeutralMax: Very easy

Multiple Choice

Which updates did you receive for that delivery? Select all that apply.

Order confirmation
Dispatch/shipped notification
Out‑for‑delivery alert
Delivery window update
Delivery attempt/missed notice
Courier contacted me directly (call or text)
Proof‑of‑delivery photo
I did not receive any updates

Matrix

Please rate the courier communications for that delivery.

Rows	Very poor	Poor	Fair	Good	Excellent
Timeliness of updates	•	•	•	•	•
Clarity of messages	•	•	•	•	•
Accuracy of information	•	•	•	•	•
Appropriate frequency	•	•	•	•	•
Usefulness of tracking links	•	•	•	•	•

Dropdown

How was the order handed off?

Received directly from courier
Left at door/porch
Left with building staff/concierge
Locker pickup
Click & collect (store pickup)
Other

Opinion Scale

How satisfied were you with the delivery handoff?

Range: 1 – 10

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Multiple Choice

Which issues, if any, occurred during delivery or handoff? Select all that apply.

Package was damaged
Items missing or incorrect
Delivered to wrong location
Arrived outside the stated window
No delivery notification
Unprofessional courier behavior
Required signature not collected
Other

Numeric

Compared to the promised date, how many days early (use negative numbers) or late (use positive numbers) did the delivery arrive? Enter 0 if it arrived on the promised date.

Accepts a numeric value

Whole numbers only

Q10

Multiple Choice

Attention check: To confirm you are paying attention, please select only “I am paying attention.”

I am paying attention
I am not paying attention
Prefer not to answer

Q11

Rating

How likely are you to recommend this delivery experience to someone you know?

Scale: 11 (star)

Min: Not at all likelyMax: Extremely likely

Q12

Dropdown

What is your age?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q13

Multiple Choice

How do you describe your gender?

Man
Woman
Non‑binary / gender diverse
Prefer not to say

Q14

Dropdown

Where do you live?

Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say

Q15

Dropdown

What is the highest level of education you have completed?

Less than high school
High school or equivalent
Some college/technical
Bachelor’s degree
Master’s degree
Doctorate
Prefer not to say

Q16

Multiple Choice

What is your current employment status?

Full‑time
Part‑time
Self‑employed
Student
Homemaker
Unemployed
Retired
Prefer not to say

Q17

Long Text

What one change would have improved your delivery experience the most?

Max 600 chars

Q18

AI Interview

AI Interview: 2 Follow-up Questions on your delivery experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q19

Chat Message

Thank you for completing the survey—your feedback will help us improve future deliveries!

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.

Customer