Measures end-to-end delivery experience from order placement through last-mile handoff, capturing satisfaction, communication quality, issue incidence, and NPS for e-commerce and logistics teams.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to our Delivery Experience Survey.
We're conducting this research to understand and improve the delivery experience. This survey takes approximately 4–6 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for internal research purposes.
Please click 'Next' to begin.
Q2
Multiple Choice
Have you received a delivery from an online or phone order in the past 30 days?
Yes
No
Q3
Dropdown
How did you place your most recent order?
Website
Mobile app
Phone call
In-person
Marketplace (e.g., Amazon, eBay)
Other
Q4
Opinion Scale
How easy or difficult was it to place your order?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q5
Multiple Choice
Which updates did you receive for this delivery? Please select all that apply.
Order confirmation
Dispatch/shipped notification
Out-for-delivery alert
Delivery window update
Delivery attempt/missed notice
Courier contacted me directly (call or text)
Proof-of-delivery photo
I did not receive any updates
Q6
Opinion Scale
How timely were the delivery updates you received?
Range: 1 – 7
Min: Not at all timelyMid: NeutralMax: Extremely timely
Q7
Opinion Scale
How accurate were the delivery updates you received?
Range: 1 – 7
Min: Not at all accurateMid: NeutralMax: Extremely accurate
Q8
Dropdown
How was your order handed off to you?
Received directly from courier
Left at door/porch
Left with building staff/concierge
Locker pickup
Click & collect (store pickup)
Other
Q9
Opinion Scale
How satisfied or dissatisfied were you with the delivery handoff?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q10
Multiple Choice
Which issues, if any, occurred during delivery or handoff? Please select all that apply.
Package was damaged
Items missing or incorrect
Delivered to wrong location
Arrived outside the stated window
No delivery notification
Unprofessional courier behavior
Required signature not collected
No issues occurred
Other
Q11
Dropdown
Compared to the promised delivery date, when did your order actually arrive?
2 or more days early
1 day early
On the promised date
1 day late
2 or more days late
I don't remember the promised date
Q12
Opinion Scale
Overall, how satisfied were you with your delivery experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q13
Opinion Scale
How likely are you to recommend this company's delivery service to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
Long Text
What one change would have most improved your delivery experience?
Max chars
Q15
AI Interview
Based on your survey responses, we'd like to explore your delivery experience in a bit more detail. A few brief follow-up questions will appear below.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q16
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary / gender diverse
Prefer not to say
Q18
Dropdown
In which region do you currently reside?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q19
Chat Message
Thank you for completing this survey. Your feedback will directly help us improve future delivery experiences.
Frequently Asked Questions
What is QuestionPunk?
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How long does support typically take to reply?
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Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.