Measures end-to-end delivery experience from order placement through last-mile handoff, capturing satisfaction, communication quality, issue incidence, and NPS for e-commerce and logistics teams.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
19
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to our Delivery Experience Survey.
We're conducting this research to understand and improve the delivery experience. This survey takes approximately 4–6 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for internal research purposes.
Please click 'Next' to begin.
Q2
Multiple Choice
Have you received a delivery from an online or phone order in the past 30 days?
Yes
No
Q3
Dropdown
How did you place your most recent order?
Website
Mobile app
Phone call
In-person
Marketplace (e.g., Amazon, eBay)
Other
Q4
Opinion Scale
How easy or difficult was it to place your order?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q5
Multiple Choice
Which updates did you receive for this delivery? Please select all that apply.
Order confirmation
Dispatch/shipped notification
Out-for-delivery alert
Delivery window update
Delivery attempt/missed notice
Courier contacted me directly (call or text)
Proof-of-delivery photo
I did not receive any updates
Q6
Opinion Scale
How timely were the delivery updates you received?
Range: 1 – 7
Min: Not at all timelyMid: NeutralMax: Extremely timely
Q7
Opinion Scale
How accurate were the delivery updates you received?
Range: 1 – 7
Min: Not at all accurateMid: NeutralMax: Extremely accurate
Q8
Dropdown
How was your order handed off to you?
Received directly from courier
Left at door/porch
Left with building staff/concierge
Locker pickup
Click & collect (store pickup)
Other
Q9
Opinion Scale
How satisfied or dissatisfied were you with the delivery handoff?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q10
Multiple Choice
Which issues, if any, occurred during delivery or handoff? Please select all that apply.
Package was damaged
Items missing or incorrect
Delivered to wrong location
Arrived outside the stated window
No delivery notification
Unprofessional courier behavior
Required signature not collected
No issues occurred
Other
Q11
Dropdown
Compared to the promised delivery date, when did your order actually arrive?
2 or more days early
1 day early
On the promised date
1 day late
2 or more days late
I don't remember the promised date
Q12
Opinion Scale
Overall, how satisfied were you with your delivery experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q13
Opinion Scale
How likely are you to recommend this company's delivery service to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
Long Text
What one change would have most improved your delivery experience?
Max chars
Q15
AI Interview
Based on your survey responses, we'd like to explore your delivery experience in a bit more detail. A few brief follow-up questions will appear below.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q16
Dropdown
What is your age?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
How do you describe your gender?
Man
Woman
Non-binary / gender diverse
Prefer not to say
Q18
Dropdown
In which region do you currently reside?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q19
Chat Message
Thank you for completing this survey. Your feedback will directly help us improve future delivery experiences.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
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