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Customer Post-Purchase Delivery Experience Survey Template

Measure post-purchase delivery experience: ordering, shipping updates, courier communication, last-mile handoff. Free template-customize and launch in minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Rating
Thinking about that delivery, how satisfied were you overall?
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
Q2
Dropdown
How did you place that order?
  • Website
  • Mobile app
  • Phone call
  • In‑person
  • Marketplace (e.g., Amazon)
  • Other
Q3
Opinion Scale
How easy was it to place that order?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q4
Multiple Choice
Which updates did you receive for that delivery? Select all that apply.
  • Order confirmation
  • Dispatch/shipped notification
  • Out‑for‑delivery alert
  • Delivery window update
  • Delivery attempt/missed notice
  • Courier contacted me directly (call or text)
  • Proof‑of‑delivery photo
  • I did not receive any updates
Q5
Matrix
Please rate the courier communications for that delivery.
RowsVery poorPoorFairGoodExcellent
Timeliness of updates•••••
Clarity of messages•••••
Accuracy of information•••••
Appropriate frequency•••••
Usefulness of tracking links•••••
Q6
Dropdown
How was the order handed off?
  • Received directly from courier
  • Left at door/porch
  • Left with building staff/concierge
  • Locker pickup
  • Click & collect (store pickup)
  • Other
Q7
Opinion Scale
How satisfied were you with the delivery handoff?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Multiple Choice
Which issues, if any, occurred during delivery or handoff? Select all that apply.
  • Package was damaged
  • Items missing or incorrect
  • Delivered to wrong location
  • Arrived outside the stated window
  • No delivery notification
  • Unprofessional courier behavior
  • Required signature not collected
  • Other
Q9
Numeric
Compared to the promised date, how many days early (use negative numbers) or late (use positive numbers) did the delivery arrive? Enter 0 if it arrived on the promised date.
Accepts a numeric value
Whole numbers only
Q10
Multiple Choice
Attention check: To confirm you are paying attention, please select only “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to answer
Q11
Rating
How likely are you to recommend this delivery experience to someone you know?
Scale: 10 (star)
Min: Not at all likelyMax: Extremely likely
Q12
Dropdown
What is your age?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
  • Man
  • Woman
  • Non‑binary / gender diverse
  • Prefer not to say
Q14
Dropdown
Where do you live?
  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q15
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college/technical
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Prefer not to say
Q16
Multiple Choice
What is your current employment status?
  • Full‑time
  • Part‑time
  • Self‑employed
  • Student
  • Homemaker
  • Unemployed
  • Retired
  • Prefer not to say
Q17
Long Text
What one change would have improved your delivery experience the most?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on your delivery experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q19
Chat Message
Thank you for completing the survey—your feedback will help us improve future deliveries!

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