Measures donor perceptions of nonprofit communications clarity, online giving usability, and post-gift stewardship to identify key drivers of satisfaction and retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
30
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for sharing your experience with us!
This survey takes approximately 5–7 minutes. Your responses are completely confidential and will be reported only in aggregate to help us improve how we communicate with and serve our donors.
There are no right or wrong answers — we simply want your honest opinions. Participation is voluntary and you may stop at any time.
Q2
Dropdown
How long have you supported our organization?
First-time donor
Less than 1 year
1–3 years
4–6 years
7+ years
Not sure
Q3
Multiple Choice
In the past 6 months, which of the following communications from us did you notice? (Select all that apply.)
Email newsletter
Social media posts
Website stories or blog
Event presentation or webinar
Annual report or impact report
Direct mail piece
Press or news coverage
Other
Q4
Opinion Scale
Thinking about the communications you noticed, how clearly did they convey our mission?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q5
Opinion Scale
How clearly did our communications show the impact of donor contributions?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q6
Opinion Scale
How authentic and genuine do our stories and updates feel to you?
Range: 1 – 5
Min: Not at all authenticMid: NeutralMax: Extremely authentic
Q7
Opinion Scale
How clearly do our communications explain how donated funds are used?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Long Text
Is there anything about our story or message that you would like to see explained differently or in more detail?
Max chars
Q9
Multiple Choice
In the last 12 months, have you made a donation to us? (Select all that apply.)
Yes, online
Yes, via a third-party platform (e.g., Facebook, GoFundMe)
Yes, by mail or check
Yes, in person or at an event
Not in the last 12 months
Q10
Multiple Choice
In the last 12 months, did you visit our online donation page, even if you did not complete a gift?
Yes
No
Q11
Opinion Scale
How easy was it to complete or attempt an online donation?
Range: 1 – 5
Min: Very difficultMid: NeutralMax: Very easy
Q12
Multiple Choice
Which issues, if any, did you encounter during your online donation experience? (Select all that apply.)
Confusing or unclear form fields
Too many steps or pages
Preferred payment method not available
Errors or timeouts
Page felt insecure or untrustworthy
Hard to change amount or frequency
Mobile layout or responsiveness issues
Tribute or matching options were confusing
Slow load times
None of the above
Other
Q13
Multiple Choice
Which of the following donation page elements most increase your trust? (Select up to 3.)
Clear impact statistics or testimonials
Recognizable payment options (e.g., PayPal, Apple Pay)
Security badges or SSL indicators
Transparent fees and use-of-funds breakdown
Matching gift or employer match information
Privacy policy and data use clarity
Q14
Long Text
What would make donating online smoother or more reassuring?
Max chars
Q15
Multiple Choice
In the last 12 months, which of the following have you received from us? (Select all that apply.)
Thank-you email within 24 hours
Mailed receipt or letter
Impact updates or stories
Invitation to an event or webinar
Thank-you phone call
Personalized note from staff
Survey request
None of these
Q16
Opinion Scale
How would you describe the frequency of updates you received from us in the last 6 months?
Range: 1 – 7
Min: Far too infrequentMid: NeutralMax: Far too frequent
How often would you like to receive impact updates from us?
Monthly
Every 2 to 3 months
Twice per year
Once a year
Only after I donate
I prefer not to receive updates
Q21
Multiple Choice
Which channels do you prefer for receiving updates from us? (Select up to 3.)
Email
Text message (SMS)
Postal mail
Phone call
Social media
Website donor portal
WhatsApp or chat app
Other
Q22
Opinion Scale
Overall, how satisfied are you with your experience as a donor to our organization?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q23
Opinion Scale
How likely are you to make another donation to our organization in the next 12 months?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q24
Opinion Scale
How likely are you to recommend our organization to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q25
AI Interview
Thank you for your survey responses. We'd love to understand a bit more about what drives your connection to our organization and what would make your experience even better. Please share your thoughts and our AI interviewer will follow up.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q26
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience as a donor?
Max chars
Q27
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q28
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q29
Dropdown
In which region do you currently live?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q30
Chat Message
Thank you for your time and thoughtful feedback! Your input directly helps us improve how we communicate, serve, and thank our supporters.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.