Which functions do you primarily collaborate with regarding services? (Select all that apply)
- IT operations
- Customer support
- Engineering / platform
- Security
- Data / analytics
- Procurement / vendor management
- Other
In the past 90 days, how often did you interact with the service team?
How many distinct incidents that affected your work did you experience in the past 90 days? (Enter 0 if none)
What is the date of the most recent incident you were involved in?
Thinking about the past 90 days, please indicate your agreement with each statement.
In the past 90 days, how often were SLAs breached for your requests or incidents?
Typical time to first response for high-priority incidents you observed (minutes). Enter your best estimate.
Which channels did you use to report incidents in the past 90 days? (Select all that apply)
- Ticketing system
- Chat (Slack/Teams)
- Email
- Phone / hotline
- Walk-up / in-person
- Automated monitoring alert
- Other
How would you rate handoffs during incident resolution in the past 90 days?
In the past 90 days, root cause analysis led to meaningful prevention.
Rank the most valuable improvement opportunities for incident handling (1 = highest priority).
Allocate 100 points across the following to show importance for the next quarter.
If you could change one thing to improve service levels, what would it be?
Max 100 chars
Overall, how satisfied are you with incident handling in the past 90 days?
What is your primary role?
How long have you been with the organization?
Where are you primarily located?
Attention check: To confirm you are paying attention, please select only "I am paying attention."
- I am paying attention
- I prefer not to answer
- None of these
Welcome! This brief survey asks about your experiences with service levels and incident handling over the past 90 days. It takes about 5 minutes. Your responses are confidential and will be reported in aggregate.
Briefly describe a recent incident that was handled well. What worked?
Max 600 chars
AI Interview: 2 Follow-up Questions on Service Levels and Incidents
Thank you for your time—your input helps us improve reliability and response.