Q01
Long Text
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IT SLA Compliance & Incident Handling Stakeholder Survey
Collects structured stakeholder feedback on SLA adherence, incident resolution quality, and improvement priorities over a 90-day window to identify service gaps and guide operational improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
Which of the following functions do you primarily collaborate with regarding IT services? (Select all that apply)
Q03
Long Text
To what extent do you agree: SLA commitments (e.g., response and resolution times) were consistently met for my requests in the past 90 days.
Q04
Multiple Choice
Which channels did you use to report incidents in the past 90 days? (Select all that apply)
Q05
Long Text
Overall, how satisfied are you with IT incident handling in the past 90 days?
Q06
Long Text
What is your primary role?
Q07
Long Text
Thank you for your time. Your input will directly help us improve IT service reliability and incident response. Results will be reported in aggregate.
Q08
Long Text
In the past 90 days, how often did you interact with the IT service team?
Q09
Long Text
To what extent do you agree: I was proactively informed when an SLA was at risk of being breached.
Q10
Long Text
How smoothly were handoffs between teams managed during incident resolution in the past 90 days?
Q11
Long Text
Please rank the following improvement opportunities for incident handling from highest to lowest priority.
Q12
Long Text
How long have you been with the organization?
Q13
Long Text
Approximately how many distinct IT incidents affected your work in the past 90 days?
Q14
Long Text
To what extent do you agree: When SLAs were at risk, appropriate escalation procedures were followed.
Q15
Long Text
To what extent do you agree: Root-cause analyses conducted in the past 90 days led to meaningful prevention of recurring incidents.
Q16
Long Text
If you could change one thing to improve IT service levels, what would it be?
Q17
Long Text
Where are you primarily located?
Q18
Long Text
In the past 90 days, how often were SLAs breached for your requests or incidents?
Q19
Long Text
Briefly describe a recent incident that was handled well. What worked?
Q20
AI Interview
Based on your survey responses, please share any additional thoughts about your experience with IT service levels or incident handling. An AI moderator may ask brief follow-up questions.
Q21
Long Text
Thinking about high-priority incidents you experienced in the past 90 days, what was the typical time to first response?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.