IT SLA Compliance & Incident Handling Stakeholder Survey
Collects structured stakeholder feedback on SLA adherence, incident resolution quality, and improvement priorities over a 90-day window to identify service gaps and guide operational improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating. This short survey asks about your experiences with IT service levels and incident handling over the past 90 days. It should take approximately 5 minutes.
Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to improve IT service quality.
Q2
Multiple Choice
Which of the following functions do you primarily collaborate with regarding IT services? (Select all that apply)
IT operations
Customer support
Engineering / platform
Security
Data / analytics
Procurement / vendor management
Other (please specify)
Q3
Dropdown
In the past 90 days, how often did you interact with the IT service team?
Daily
Several times a week
Weekly
A few times a month
Monthly
Less than monthly
Not in the past 90 days
Q4
Dropdown
Approximately how many distinct IT incidents affected your work in the past 90 days?
0
1–2
3–5
6–10
More than 10
Q5
Opinion Scale
To what extent do you agree: SLA commitments (e.g., response and resolution times) were consistently met for my requests in the past 90 days.
Briefly describe a recent incident that was handled well. What worked?
Max chars
Q14
Opinion Scale
Overall, how satisfied are you with IT incident handling in the past 90 days?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q15
Ranking
Please rank the following improvement opportunities for incident handling from highest to lowest priority.
Drag to order (top = most important)
Faster triage and prioritization
Clearer ownership and roles
Better communication during incidents
Stronger on-call coverage
Higher-quality post-incident reviews
Improved tooling and automation
Q16
Long Text
If you could change one thing to improve IT service levels, what would it be?
Max chars
Q17
AI Interview
Based on your survey responses, please share any additional thoughts about your experience with IT service levels or incident handling. An AI moderator may ask brief follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 4
Q18
Dropdown
What is your primary role?
Individual contributor
People manager
Executive / leader
Project / program manager
Product manager
Engineer / analyst
Other
Q19
Dropdown
How long have you been with the organization?
Less than 6 months
6–12 months
1–3 years
3–5 years
More than 5 years
Q20
Dropdown
Where are you primarily located?
Americas
EMEA
APAC
Remote – multiple regions
Prefer not to say
Q21
Chat Message
Thank you for your time. Your input will directly help us improve IT service reliability and incident response. Results will be reported in aggregate.
Frequently Asked Questions
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AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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