Q01
메시지
모든 템플릿
Home Services Customer Satisfaction Survey
Measures how well contractors, plumbers, and cleaners deliver on quote accuracy, punctuality, workmanship, and trust after a completed job. Built for home service businesses tracking repeat-hire risk, with an AI follow-up that digs into the specific moment trust was won or lost rather than a generic satisfaction score.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 13개 · 약 7분
Q02
객관식필수
What type of service did you have done most recently?
- Plumbing
- Electrical
- General contracting / remodeling
- House cleaning
- HVAC
- Landscaping / lawn care
- Other
Q03
의견 척도필수
How closely did the final price match the original quote you were given?
척도: 1 – 5
최소:Much higher than quoted최대:Exactly as quoted (or lower)
Q04
객관식필수
How would you describe the technician's or crew's arrival time for the appointment?
- Arrived early
- Arrived on time / within the given window
- Arrived up to 30 minutes late
- Arrived more than 30 minutes late without notice
- Rescheduled or no-showed without notice
Q05
평점 척도필수
How would you rate the overall quality of the work performed?
범위: 1 – 5
최소:Poor최대:Excellent
Q06
매트릭스필수
How much do you agree with each statement about this job?
4개 행 × 5개 열
- The technician or crew was professional and courteous
- The work area was left clean when they finished
- They communicated clearly about scope, timeline, and any changes
- I trust this company to do quality work
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
최선·최악 선택형(MaxDiff)필수
When hiring a home service professional, which of these matter most to you and which matter least?
- Accurate, upfront pricing
- Showing up on time
- Quality of the finished work
- Clear communication throughout the job
- Leaving the space clean afterward
- Trustworthiness / feeling safe having them in your home
- Responsiveness if something goes wrong
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q08
의견 척도필수
How likely are you to recommend this company to a friend or neighbor?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
객관식필수
Would you hire this company again for future home service needs?
- Definitely yes
- Probably yes
- Not sure
- Probably not
- Definitely not
Q10
AI 인터뷰
Reconstruct the specific moment in this job that most shaped the respondent's trust in the company — anchor on their most recent visit and ask what actually happened, not how they felt in the abstract. If the quote didn't match the final price, probe exactly how the change was explained and whether it felt fair. If they said they'd 'probably not' or 'definitely not' hire the company again, dig into the single biggest reason and whether it was a one-time issue or a pattern.
Q11
객관식
What is your age range?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q12
객관식
Do you own or rent your home?
- Own
- Rent
- Other
- Prefer not to say
Q13
메시지
That's everything — thank you for the detailed feedback! Your answers go straight to the team to recognize great work and fix what didn't go well.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Built specifically for home services (plumbers, cleaners, contractors), with questions on quote-vs-final-price accuracy, arrival/punctuality, and workmanship rather than generic CSAT wording.
- The AI follow-up interview question reconstructs the exact moment that shaped the customer's trust — a level of causal detail no static form or scale-only survey can capture.
- Includes a best-worst trade-off on what matters most when hiring and a direct 'would you hire again' item, giving repeat-hire risk signal a generic satisfaction score misses.
- Runs on transparent, published prompts and automated per-response quality scoring, with a free tier and $50/mo Business plan (no academic pricing tier).
Jotform
200+ Customer Satisfaction Evaluation FormsThis is a category/index page listing 200+ generic customer satisfaction form templates, not a single home-services-specific survey ready to field. It offers broad drag-and-drop customization but would require building the home-services logic (quote accuracy, trust-moment probing) from scratch.
잘하는 점
- Large library of customizable form templates across many industries
- Mature drag-and-drop form builder with wide integration options
아쉬운 점
- No adaptive AI follow-up or automated per-response quality scoring — static form fields only
- It's a generic template collection, not a purpose-built home-services trust/repeat-hire survey
QuestionPro
Customer satisfaction survey questions | Customer satisfaction survey exampleA generic customer satisfaction template usable across many industries, backed by an established survey platform with solid reporting. It is not tailored to home services and lacks any mechanism to probe why trust was won or lost on a specific job.
잘하는 점
- Established enterprise survey platform with analytics/reporting features
- Flexible question types and customizable templates
아쉬운 점
- No adaptive AI interview to dig into the specific trust moment — just static rating/scale questions
- No home-services-specific items like quote-accuracy or arrival-time framing
SurveySparrow
FREE Customer Satisfaction Survey TemplateA free, generic conversational-style CSAT template aimed at general business use, not specifically home services. It's ready to field quickly but relies on fixed question flows rather than adaptive probing.
잘하는 점
- Conversational survey format that may feel more engaging than plain forms
- Free to use and quick to deploy
아쉬운 점
- No adaptive AI follow-up or automated quality scoring per response
- Generic CSAT content, not built around home-services trust/repeat-hire questions
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