Q01
메시지
모든 템플릿
Guest Experience & Satisfaction Feedback Survey
Captures how guests rate their visit across cleanliness, staff service, value, and amenities, plus their likelihood to recommend and return. An AI follow-up interview digs into the specific moment behind their score — what went right or wrong and why — so you get root causes, not just numbers.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 13개 · 약 7분
Q02
평점 척도필수
Overall, how satisfied were you with your recent visit?
범위: 1 – 5
최소:Very Dissatisfied최대:Very Satisfied
Q03
의견 척도필수
How likely are you to recommend us to a friend or colleague?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q04
매트릭스필수
Please rate each part of your experience.
5개 행 × 5개 열
- Cleanliness of the space
- Staff friendliness and helpfulness
- Check-in / arrival process
- Value for money
- Amenities and facilities
열: Poor · Below Average · Average · Good · Excellent
Q05
객관식필수
Did you encounter any problem or issue during your visit?
- No, everything went smoothly
- Yes, but it was resolved
- Yes, and it was not resolved
Q06
객관식
What stood out most positively about your visit?
- Staff service
- Cleanliness
- Value for money
- Amenities or facilities
- Location
- Atmosphere or ambiance
Q07
AI 인터뷰
Reconstruct the specific moment that most shaped this guest's recommendation score. If they reported a problem, get exactly what happened, how staff responded, and whether it was truly resolved from the guest's perspective. If their score was high, find out precisely what delighted them so it can be replicated. If the score was low or middling without a reported problem, probe for the underlying friction they may not have flagged directly.
Q08
의견 척도필수
How likely are you to return within the next 12 months?
척도: 1 – 7
최소:Very unlikely최대:Very likely
Q09
객관식
What was the primary purpose of your visit?
- Business
- Leisure or vacation
- Special occasion or celebration
- Visiting friends or family
Q10
객관식
How did you book or arrange your visit?
- Direct (website or phone)
- Online travel agency or third-party platform
- Walk-in
- Travel agent
Q11
객관식
How often do you visit us?
- First time
- Occasional (a few times a year)
- Regular (monthly or more)
- Prefer not to say
Q12
객관식
Which age range best describes you?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q13
메시지
That's everything — thank you for sharing your experience! Your feedback goes directly to our team and helps shape real changes to how we serve guests.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Goes beyond star ratings with an AI follow-up interview that reconstructs the specific moment behind each guest's recommendation score, surfacing root causes instead of just numbers
- Combines a matrix rating across cleanliness, staff, value, and amenities with dedicated opinion-scale questions for both likelihood to recommend and likelihood to return
- Captures context like visit purpose, booking method, visit frequency, and age range alongside a direct multiple-choice question on problems encountered, so low scores can be segmented and explained
- Includes a transparent chat-style intro and closing message, plus an automated report generated from responses — no manual tallying required
Jotform
Guest Feedback Survey Form TemplateA ready-to-use, customizable form builder template for collecting guest feedback, with Jotform's typical drag-and-drop editing and integrations. It's a static form rather than an interview-style survey, so all data comes from fixed fields the guest fills in. Good for quick deployment but not for probing why a guest gave a particular rating.
잘하는 점
- Easy drag-and-drop customization
- Broad integration ecosystem typical of Jotform
- Fast to deploy for general guest feedback collection
아쉬운 점
- No adaptive follow-up questioning — guests can't be asked to explain a low or high score
- No voice interview or screen-share task option
- No automated per-response quality scoring or root-cause reporting
SurveySparrow
Guest Feedback Survey Template for HotelsA conversational-style survey template aimed specifically at hotels, likely using SurveySparrow's chat-like UI to make filling out feedback feel more natural. It's still a fixed-question flow rather than a true AI-driven interview that adapts based on answers. Best suited to hotels wanting a friendlier-feeling static survey.
잘하는 점
- Chat-like conversational UI for higher completion feel
- Hotel-specific template framing
- Likely mobile-friendly presentation typical of SurveySparrow
아쉬운 점
- Conversational UI is not the same as adaptive AI probing — questions don't change based on the guest's actual answer
- No voice AI interview capability
- No transparent, publishable prompt methodology behind question logic
Typeform
Guest Satisfaction Survey Form TemplateA polished, one-question-at-a-time form template well suited to general guest satisfaction capture, leveraging Typeform's known design strengths. It relies on predefined branching logic rather than AI-generated follow-up, so nuance behind a score has to be inferred from fixed answer choices. Solid for lightweight, on-brand feedback collection.
잘하는 점
- Clean, high-completion-rate design typical of Typeform
- Simple one-question-at-a-time flow
- Easy to brand and embed
아쉬운 점
- Branching logic is pre-set, not dynamically generated from guest responses like an AI interview
- No voice interview or guided screen-share task option
- No automated quality scoring or root-cause report generation
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이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.