AI Chatbot Effectiveness in Student Advising & Support

Welcome to this survey on AI chatbot advising and support services. We are conducting research to understand student experiences with AI chatbot tools used for academic advising and support. Your participation is completely voluntary, and you may stop at any time without consequence. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are anonymous, confidential, and will be reported only in aggregate for research purposes. This survey takes approximately 12 minutes to complete. By continuing, you consent to participate in this research.

Have you used an AI chatbot for academic advising or student support services at your institution?

• Yes
• No

In the current or most recent semester, approximately how often have you used the AI chatbot for advising or support?

• Once
• 2–3 times
• 4–6 times
• 7–10 times
• More than 10 times

Thinking about your overall experience, how often has the AI chatbot successfully resolved your questions or tasks?

How much do you trust the accuracy of the information provided by the AI chatbot?

Have you also consulted a human advisor for academic advising or student support this semester?

• Yes
• No

We'd like to hear more about your specific experiences with the AI chatbot. Please describe a recent interaction you had — what were you trying to accomplish, what happened, and how could the experience have been better?

How likely are you to continue using the AI chatbot for advising or support in the future?

Based on your responses in this survey, please share any additional thoughts or feelings about the AI chatbot advising experience that we may not have covered.

What is your current year of study?

• First year / Freshman
• Second year / Sophomore
• Third year / Junior
• Fourth year / Senior
• Fifth year or beyond
• Graduate student (Master's)
• Graduate student (Doctoral)
• Other

Which of the following tasks have you attempted using the AI chatbot? Select all that apply.

• Course registration or enrollment questions
• Degree requirements or academic planning
• Financial aid or billing inquiries
• Campus resources or services information
• Scheduling appointments with advisors
• Career guidance or internship information
• Technical or IT support
• Mental health or wellness resources
• Deadline or calendar reminders
• Other (please specify)

Overall, how satisfied are you with the quality of responses provided by the AI chatbot?

How confident are you in making academic decisions based on the AI chatbot's recommendations?

Compared to a human advisor, how would you rate the AI chatbot on accuracy of information?

How likely are you to recommend the AI chatbot to a fellow student?

What is your primary field of study?

• Arts & Humanities
• Business & Management
• Education
• Engineering & Technology
• Health Sciences & Medicine
• Law
• Natural Sciences & Mathematics
• Social Sciences
• Computer Science & Information Technology
• Other (please specify)

How satisfied are you with the accuracy of the information provided by the AI chatbot?

Compared to a human advisor, how would you rate the AI chatbot on understanding your specific situation?

What is your age range?

• 18–20
• 21–23
• 24–26
• 27–30
• 31–35
• 36 or older
• Prefer not to say

How satisfied are you with the speed of the AI chatbot's responses?

Compared to a human advisor, how would you rate the AI chatbot on convenience and accessibility?

How satisfied are you with the clarity and understandability of the AI chatbot's responses?

Compared to a human advisor, how would you rate the AI chatbot on the overall quality of support provided?

How satisfied are you with the helpfulness of the AI chatbot in addressing your specific needs?

If you could choose, which option would you most prefer for academic advising or support?

• AI chatbot only
• Human advisor only
• A combination of both AI chatbot and human advisor
• No preference

How satisfied are you with how easy the AI chatbot is to use?