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Donation Chatbot Experience & Conversion Survey

Measures how donors experience an automated donation bot on your website, SMS, or messaging app — where it built trust, where it created friction, and whether it helped or hurt the gift. Built for nonprofits and fundraising teams testing conversational giving tools, with an AI follow-up that reconstructs the exact moment a donor almost abandoned or what pushed them to complete.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분
Q01
메시지

Thanks for taking a moment to share your experience donating through our chatbot! Your honest feedback helps us make giving easier for everyone. Your responses are completely confidential and anonymized. This takes about 7 minutes.

Q02
객관식필수

Where did you interact with the donation bot?

  • Website chat widget
  • Text message (SMS)
  • Facebook Messenger
  • Inside a mobile app
  • Other
Q03
객관식필수

What prompted you to start donating through the bot?

  • Saw a prompt on social media
  • Received a text appeal
  • Visited the organization's website
  • Following up after an event
  • A friend or family member shared it
  • Other
Q04
의견 척도필수

How easy or difficult was it to complete your donation using the bot?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q05
객관식필수

Did you complete your donation, or did you stop partway through?

  • I completed my donation
  • I started but did not finish
Q06
매트릭스필수

How much do you agree with each statement about the donation bot?

5개 행 × 5개 열
  • It understood what I typed or said
  • I felt secure entering my payment information
  • It answered my questions clearly
  • It made it easy to choose my donation amount
  • It offered to connect me with a real person when needed
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
의견 척도필수

How likely are you to use this donation bot again the next time you give?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q08
숫자

Approximately how much did you donate (in your local currency)?

Q09
객관식

If you ran into any trouble, what got in the way?

  • I completed my donation with no issue
  • Payment info felt unsafe to enter
  • The bot didn't understand what I said or typed
  • Too many steps or questions
  • I wanted to talk to a person instead
  • I changed my mind about donating
  • Other
Q10
AI 인터뷰

Reconstruct exactly what happened during this respondent's interaction with the donation bot: what step they were on when they felt most confident or most hesitant, and — if they stopped partway through — the precise point and reason they stopped. If they mentioned trust or security concerns, probe what specifically triggered that. If they said they'd use it again, anchor on what made it feel reliable enough to repeat.

Q11
객관식

Which best describes you as a donor to this organization?

  • First-time donor
  • Occasional donor
  • Recurring or monthly donor
  • Prefer not to say
Q12
객관식

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
메시지

That's everything — thank you for your generosity and your feedback! Your responses go directly into improving how our donation bot supports donors like you.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Captures where the donation happened (website, SMS, or messaging app) and what prompted the donor to start, so you can compare channels and triggers side by side
  • Includes a matrix of agreement statements plus opinion-scale questions on ease of completion and likelihood to reuse the bot, giving quantifiable friction and loyalty signals
  • Pinpoints completion vs. drop-off and asks what got in the way, then uses an AI follow-up interview to reconstruct the exact moment the donor almost abandoned or what pushed them to complete
  • Pairs donation amount and donor-type/age segmentation with the qualitative reconstruction, so you can tie chatbot friction directly to gift size and donor segment

SurveySparrow

Donation Chatbot | SurveySparrow

This is a directly comparable, ready-to-field conversational template built specifically for donation chatbot interactions, matching QuestionPunk's use case most closely of the alternatives checked. It's structured as a chat-style survey, which fits the conversational-giving context well, but the page doesn't indicate any adaptive follow-up logic beyond scripted branching. No pricing or methodology transparency is shown on the page itself.

잘하는 점

  • Purpose-built specifically for donation chatbot experiences rather than a generic donor survey
  • Chat-style survey format matches the conversational channel being studied
  • Part of a broader survey platform with existing distribution and reporting tooling

아쉬운 점

  • No indication of adaptive AI-driven follow-up that probes into individual responses in real time
  • No published per-response quality scoring or transparent prompt methodology
  • No mention of a voice AI interview option or guided screen-share tasks for deeper diagnosis of drop-off moments

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