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14-Day Product Satisfaction & Issue Pulse Survey

A recurring pulse survey for active SaaS product users that measures satisfaction, captures bugs, and prioritizes feature improvements over a rolling 14-day window.

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샘플 질문

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질문 18개 · 약 9분
Q01
메시지

Welcome, and thank you for participating in this brief product feedback survey. Your responses will help us understand your recent experience and prioritize improvements. This survey takes approximately 9 minutes. Participation is voluntary and you may stop at any time. All responses are kept confidential and reported in aggregate only. There are no right or wrong answers — we simply want your honest opinions.

Q02
드롭다운

How long have you been using the product?

  • Under 1 month
  • 1–3 months
  • 3–12 months
  • 1–2 years
  • 2+ years
Q03
의견 척도

Overall, how satisfied are you with the product over the last 14 days?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q04
객관식

In the last 14 days, did you encounter any bugs, errors, or crashes?

  • Yes
  • No
Q05
순위 매기기

Please rank the following areas from most to least important for improving your experience.

  1. Reliability / Stability
  2. Performance speed
  3. New or expanded features
  4. Integrations
  5. Ease of use / UX
  6. Reporting & insights
드래그하여 순위 지정
Q06
장문형

Based on your responses in this survey, is there anything else you'd like to share about your recent experience with the product?

Q07
드롭다운

Which of the following best describes your role?

  • Individual contributor
  • Team lead / Manager
  • Executive
  • Operations / Support
  • Data / Analytics
  • Engineering
  • Product / Design
  • Other
Q08
메시지

Thank you for your time — your feedback directly helps us prioritize improvements. We appreciate it!

Q09
드롭다운

Approximately how many separate sessions did you use the product in the last 7 days?

  • 0 (did not use)
  • 1–2 sessions
  • 3–5 sessions
  • 6–10 sessions
  • 11–20 sessions
  • More than 20 sessions
Q10
의견 척도

How likely are you to recommend this product to a colleague or peer?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q11
객관식

Where did the issue(s) occur? Select all that apply.

  • Dashboard
  • Reports
  • Collaboration / Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
  • Other (please specify)
Q12
장문형

If we could ship one change next month, what should it be and why?

Q13
드롭다운

Approximately how many people work at your company?

  • 1–10
  • 11–50
  • 51–200
  • 201–1,000
  • 1,001+
Q14
객관식

Which parts of the product did you use in the last 14 days? Select all that apply.

  • Dashboard
  • Reports
  • Collaboration / Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
  • Other (please specify)
Q15
AI 인터뷰

Thank you for your ratings. I'd like to understand what's driving your experience. What factors most influenced how you rated the product?

Q16
의견 척도

How disruptive was the most significant issue to your work?

척도: 1 – 5
최소:Not at all disruptive최대:Extremely disruptive
Q17
드롭다운

Where are you primarily located?

  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Other
Q18
장문형

Please describe the most disruptive issue you experienced. Include what you were doing at the time and any error messages you noticed.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

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이 템플릿을 선택하는 이유

  • Combines structured quant (satisfaction, NPS-style likelihood-to-recommend, usage frequency, feature-area checklist) with an AI follow-up interview that adaptively probes what's actually driving the score, rather than stopping at a static scale.
  • Purpose-built for SaaS bug and issue triage: it asks whether bugs occurred, where they occurred, how disruptive the worst one was, and then an open-text description of what happened and what the respondent was doing — giving product teams reproducible detail, not just a satisfaction number.
  • Includes a ranking exercise for improvement priorities and an open 'what should we ship next month' question, so the survey doubles as a lightweight roadmap-prioritization input, not just a sentiment tracker.
  • Designed as a recurring 14-day pulse (with role, company size, and location segmentation) so results can be trended over time and cut by respondent segment, and every AI probe/prompt is transparent and auditable.

QuestionPro

Product Satisfaction Survey Questions + Sample Template

This page reads as a question-bank/sample-template article rather than a ready-to-field survey instrument, covering general product satisfaction question ideas. It's a useful reference for question wording but doesn't provide a bug-triage flow or a rolling pulse structure out of the box. QuestionPro's platform does support advanced logic and reporting, but that's separate from what's shown on this page.

잘하는 점

  • Offers sample question phrasing across multiple satisfaction dimensions
  • Backed by a broader survey platform with logic/branching capabilities
  • Useful as a starting reference for building a custom satisfaction survey

아쉬운 점

  • Presented as static sample questions, not a pre-built fielding-ready recurring pulse template
  • No adaptive AI follow-up interview to probe 'why' behind a rating in real time
  • No structured bug/issue-location capture or disruption-severity scoring shown

SurveyMonkey

Product Satisfaction Survey Template

A ready-to-use, fielding-ready template from a well-established survey platform, likely covering general satisfaction and NPS-style questions. It's a solid generic starting point but is not tailored to a recurring 14-day SaaS usage cadence or to structured bug/issue capture. Follow-up is limited to static branching logic rather than conversational AI probing.

잘하는 점

  • Fielding-ready template usable immediately without custom build
  • Backed by mature survey distribution and reporting tools
  • Likely includes standard satisfaction/NPS question patterns

아쉬운 점

  • Static question set with no adaptive AI interview to dig into 'why' a respondent answered as they did
  • No built-in bug-location, severity-scoring, or guided screen-share task for issue reproduction
  • No automated per-response quality scoring or transparent prompt methodology

SurveySparrow

Product Satisfaction Survey Template

SurveySparrow is known for conversational, chat-style survey UI, and this template likely presents satisfaction questions in that format. It's a ready-made template but appears general-purpose rather than built specifically around a recurring product pulse or structured bug intake. The conversational tone improves completion rates but isn't the same as true adaptive AI interviewing that generates novel follow-up questions.

잘하는 점

  • Conversational, chat-style question flow that can feel more engaging than a plain form
  • Fielding-ready template requiring minimal setup
  • Platform supports mobile-friendly, one-question-at-a-time delivery

아쉬운 점

  • Conversational UI is scripted, not adaptive AI that generates new probing questions based on responses
  • No structured bug/issue-severity or issue-location capture evident
  • No automated quality scoring or transparent AI prompt disclosure

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