Q01
메시지
모든 템플릿
Customer Engagement Pulse & Drivers Survey
Tracks how often and through which channels customers actively engage with your brand, what's pulling them in or pushing them away, and which levers would deepen engagement — with an AI follow-up that digs into the real reasons behind a customer's current engagement level.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 12개 · 약 7분
Q02
객관식필수
In the last 30 days, how often have you interacted with (Replace with product/brand name) — through the app, website, emails, or support?
- Daily
- A few times a week
- A few times a month
- Once
- Not at all
Q03
객관식필수
Which of these have you done in the past 3 months? (Select all that apply)
- Opened or clicked one of our emails
- Used the app or website beyond just logging in
- Contacted customer support
- Followed or engaged with us on social media
- Attended an event or webinar
- Referred us to someone else
- Left a review or rating
Q04
매트릭스필수
How often do the following apply to you as a customer?
4개 행 × 5개 열
- I open or read messages we send you
- I explore new features or content when they launch
- I engage with our community or social channels
- I recommend us to friends or colleagues
열: Never · Rarely · Sometimes · Often · Always
Q05
의견 척도필수
Overall, how connected do you feel to (Replace with brand name) as a company, beyond just using the product?
척도: 1 – 7
최소:Not connected at all최대:Extremely connected
Q06
최선·최악 선택형(MaxDiff)필수
Which of these would do the most, and least, to make you engage with us more often?
- More personalized offers or recommendations
- A loyalty or rewards program
- Community events or meetups
- Better product education (guides, tutorials)
- Faster, more responsive customer support
- Exclusive early access to new features or content
- More proactive updates on things I care about
세트별 최선·최악 선택최선:Would increase my engagement most최악:Would increase my engagement least
Q07
평점 척도필수
How satisfied are you with the amount and relevance of communication you receive from us?
범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q08
AI 인터뷰
Explore the real story behind this person's engagement level: anchor on their reported frequency of interaction and connection score, and ask what specifically draws them in or keeps them away. If they said 'Not at all' or 'Once' in the last 30 days, probe what changed or what would need to be true for them to come back. If they reported high engagement, probe which single touchpoint matters most to them and why.
Q09
장문형
Anything specific we could change about how we communicate or engage with you that would make a real difference?
Q10
객관식
How long have you been a customer?
- Less than 3 months
- 3-12 months
- 1-3 years
- More than 3 years
- Prefer not to say
Q11
객관식
Which age range do you fall into?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q12
메시지
Thank you for sharing this with us! Your answers help us focus on the moments and channels that actually matter to customers like you — no data is used for anything beyond improving your experience.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Includes a dedicated AI follow-up interview step that digs into the real reasons behind a customer's current engagement level, going beyond static answer choices.
- Combines quantitative measures (frequency multiple-choice, matrix of engagement behaviors, rating-scale connection rating, best-worst trade-off on engagement levers, satisfaction rating) with open-ended context (open-text) for a fuller picture.
- Uses a best-worst trade-off exercise to prioritize which levers would most and least increase engagement, giving clearer trade-off data than simple rating lists.
- Frames the survey with friendly conversational message intro/outro messaging, and captures tenure and age-range for segmentation, all deliverable through QuestionPunk's free tier or $50/mo Business plan.
Jotform
Customer Engagement Survey Form TemplateA ready-to-field, customizable form template covering typical customer engagement questions, built on Jotform's drag-and-drop form builder. It's a static questionnaire rather than an interactive interview experience, and any deeper insight requires manual follow-up analysis after collection.
잘하는 점
- Fast to deploy and customize via a familiar drag-and-drop builder
- Broad template library and integrations typical of Jotform's ecosystem
- Free-to-start form building with no interview setup required
아쉬운 점
- No adaptive follow-up questioning — respondents answer fixed items only
- No voice AI interview option or guided screen-share tasks
- No automated per-response quality scoring or transparent prompt methodology
SurveySparrow
Customer Engagement Survey TemplateA conversational-style survey template aimed at marketing teams measuring customer engagement, benefiting from SurveySparrow's chat-like UI. It's still a pre-set question flow rather than an AI-driven interview that adapts to individual answers, so follow-up depth is limited to whatever branching logic is manually built.
잘하는 점
- Conversational, chat-like survey format improves respondent experience
- Marketing-focused template tailored to engagement metrics
- Supports basic skip logic for some personalization
아쉬운 점
- Lacks true adaptive AI probing that reacts to open-ended reasoning in real time
- No voice AI interview or screen-share guided task capability
- No published methodology for automated scoring of response quality
설문을 공개할 준비가 되셨나요?
이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.