Q01
메시지
모든 템플릿
Client Evaluation of Company Services Survey
Captures how clients rate your company's service quality, responsiveness, communication, and value, benchmarks loyalty with a standard recommendation score, and uses an AI follow-up interview to surface the specific interaction behind each rating. Built for account managers and service teams running periodic client reviews.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 12개 · 약 7분
Q02
의견 척도필수
Overall, how satisfied are you with the services you've received from our company?
척도: 1 – 10
최소:Not at all satisfied최대:Extremely satisfied
Q03
매트릭스필수
Please rate our performance on each of the following aspects of service.
5개 행 × 5개 열
- Quality of work delivered
- Responsiveness to requests
- Clarity of communication
- Value for money
- Expertise and knowledge of your team
열: Poor · Fair · Good · Very Good · Excellent
Q04
객관식필수
How long have you been a client of our company?
- Less than 6 months
- 6 months to 1 year
- 1 to 3 years
- More than 3 years
Q05
의견 척도필수
How likely are you to recommend our company's services to a colleague or peer?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q06
최선·최악 선택형(MaxDiff)필수
When you think about what matters most in your relationship with us, which of these are most and least important to you?
- Cost / pricing
- Speed of delivery
- Quality of output
- Communication and updates
- Responsiveness to issues
- Expertise of the team
- Flexibility to accommodate changes
- Proactive recommendations
세트별 최선·최악 선택최선:Most important to you최악:Least important to you
Q07
객관식필수
Looking ahead, what best describes your plans for continuing to work with us?
- Definitely continue as-is
- Continue but expect changes
- Uncertain / reviewing options
- Likely to reduce scope
- Likely to stop using our services
Q08
AI 인터뷰
Probe the reasoning behind the respondent's satisfaction and recommendation scores, anchoring on a specific recent project or interaction rather than a general impression. If the scores were low or the respondent indicated they may reduce or stop working with us, dig into exactly what happened, who was involved, and what would need to change to earn a higher score next time. If scores were high, identify the one thing that most drove that loyalty so it can be reinforced.
Q09
장문형
Is there anything else about your experience working with us that you'd like us to know?
Q10
객관식
Which best describes your role in working with our company?
- Primary decision-maker
- Day-to-day contact / user
- Finance or procurement
- Executive sponsor
- Other
- Prefer not to say
Q11
객관식
What is the approximate size of your organization?
- 1-50 employees
- 51-250 employees
- 251-1,000 employees
- More than 1,000 employees
- Prefer not to say
Q12
메시지
Thank you for sharing your feedback! Your responses will go directly to our client experience team and help shape how we improve our services for you and other clients.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Combines a standard satisfaction and recommendation (loyalty) score with a detailed performance matrix covering responsiveness, communication, and value in one flow
- Uses a max-diff exercise to reveal which aspects of the client relationship matter most, not just how each was rated
- Includes an AI follow-up interview that probes the reasoning behind each respondent's satisfaction and recommendation score, surfacing the specific interaction driving it
- Segments feedback by role, org size, and tenure as a client, then closes with an open long-text question and an automated report, so account managers get context, not just numbers
Jotform
Client Evaluation Of Company Services Form TemplateA ready-to-use, fielding-ready form template covering standard client service evaluation questions. It's built on Jotform's drag-and-drop form builder, making it easy to customize fields and branding. Like most static form templates, it captures ratings but has no mechanism to explore the reasoning behind them.
잘하는 점
- Quick to deploy with Jotform's widely-used drag-and-drop builder
- Easy field customization and branding options
- Integrates with Jotform's broader form/workflow ecosystem
아쉬운 점
- Static question set with no adaptive follow-up to probe the story behind a rating
- No AI-driven or voice interview component
- No published methodology for how questions are scored or weighted
QuestionPro
Client Evaluation of Company Services Survey Questions + Sample Questionnaire TemplateA sample questionnaire template plus supporting guidance on client evaluation survey questions, aimed at teams building this type of survey on QuestionPro's platform. It offers a solid question bank and reporting tools typical of an established survey platform, but the page reads as much like a question-writing guide as a plug-and-play template. It relies on fixed-choice and scale questions rather than any live follow-up interviewing.
잘하는 점
- Broad question bank with example wording for client evaluation topics
- Backed by QuestionPro's mature survey platform and analytics/reporting features
- Useful as an educational reference for structuring this survey type
아쉬운 점
- No adaptive AI interview to dig into the specific interaction behind a rating
- No voice AI interview or guided screen-share task option
- No transparent, publishable prompt methodology for how any automated analysis works
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