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Product Warranty Card & Purchase Experience Survey

A post-purchase warranty registration survey that captures where and why customers bought a product, how it's performing against expectations, and how likely they are to recommend it — paired with an AI follow-up that digs into the real story behind any gap between expectations and reality.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분
Q01
메시지

Thanks for registering your product! While we set up your warranty, we'd love a few quick thoughts on your purchase and how the product is working out. Your responses are completely confidential and anonymized. Takes about 4-5 minutes and helps us make the next version better.

Q02
객관식필수

Where did you purchase this product?

  • Manufacturer's website
  • Major retail store (Replace with retailer A)
  • Online marketplace (Replace with marketplace A)
  • Specialty or independent store
  • Given as a gift
Q03
객관식필수

What was the single biggest reason you chose this product over other options?

  • Price
  • Brand reputation
  • Features or specifications
  • Recommendation from friend or family
  • Online reviews or ratings
  • Availability / it was in stock
Q04
날짜

Approximately when did you purchase this product?

Q05
의견 척도필수

How does this product's actual performance compare to what you expected before buying it?

척도: 1 – 7
최소:Much worse than expected최대:Much better than expected
Q06
평점 척도필수

How easy was it to set up and start using this product?

범위: 1 – 5
최소:Very difficult최대:Very easy
Q07
매트릭스필수

Please rate the product on each of the following.

5개 행 × 5개 열
  • Overall quality
  • Value for the price
  • Design and appearance
  • Durability so far
  • Customer support (if you contacted them)
열: Poor · Fair · Good · Very good · Excellent
Q08
의견 척도필수

How likely are you to recommend this product to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
AI 인터뷰

Explore the story behind how well this product matched the respondent's expectations and their recommendation likelihood score. If they rated performance as worse than expected, pin down the specific moment or feature that disappointed them and what they expected instead. If their recommendation score is 8 or below, probe exactly what would need to change for them to become an enthusiastic advocate. If everything matched expectations, ask what almost made them choose a different product.

Q10
객관식필수

Have you experienced any problems or defects with this product so far?

  • Yes
  • No
  • Not sure yet
Q11
장문형

If you experienced any problems, please describe what happened and how (or if) it was resolved.

Q12
객관식

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
메시지

That's everything — thank you for registering your product and sharing your feedback! Your warranty is now on file, and your responses will feed into a report on product quality and customer experience.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Captures purchase context (where bought, why chosen, when) alongside performance ratings and a matrix comparison of product attributes
  • Pairs a Net Promoter-style recommendation question with an adaptive AI follow-up interview that explores the real story behind any gap between expectations and reality
  • Includes structured problem/defect reporting with an open-ended explanation field, so quality issues surface with context, not just a checkbox
  • Uses conversational chat-style opening and closing messages plus demographic capture, giving the registration a warranty-card feel while still gathering rich, explorable feedback

QuestionPro

Consumer Products Warranty Card Survey Template

This is a purpose-built warranty registration template covering purchase details and basic satisfaction questions, directly comparable to ours in intent. It appears to be a static, fielding-ready questionnaire rather than an interview experience. No mention of adaptive follow-up or automated scoring is present on the page.

잘하는 점

  • Focused specifically on warranty card registration, so question flow is tailored to that use case
  • Backed by QuestionPro's established survey platform and template library
  • Likely quick to deploy for straightforward warranty data collection

아쉬운 점

  • Fixed-question format with no adaptive AI follow-up to probe unexpected or interesting answers
  • No indication of automated per-response quality scoring or transparent prompt methodology
  • No voice AI interview option for respondents who prefer speaking over typing

Jotform

Product Warranty Registration Form Template

This is a warranty registration form template, useful for capturing product and owner details but framed more as a data-entry form than a feedback-oriented survey. It's a static template within Jotform's drag-and-drop form builder rather than an interactive interview. Purchase-experience or satisfaction questions are not the apparent focus.

잘하는 점

  • Simple, familiar drag-and-drop form builder for quick setup
  • Good fit for capturing basic warranty and product registration data
  • Wide integration options typical of Jotform's ecosystem

아쉬운 점

  • Built as a registration form, not a satisfaction/experience survey, so it likely lacks recommendation or expectation-gap questions
  • No adaptive AI follow-up or voice interview capability to explore respondent answers further
  • No automated quality scoring or auto-generated analysis report

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