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Post-Trip Travel Experience Feedback Survey

Captures how a trip actually went — booking experience, on-trip satisfaction, value for money, and likelihood to return or recommend — for hotels, tour operators, and travel platforms. The AI follow-up interview digs into the single best or worst moment of the trip to surface what operators should keep doing or fix next.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 14개 · 약 7분
Q01
메시지

Welcome back! We'd love to hear how your recent trip went — your feedback helps us improve the experience for future travelers. Your responses are completely confidential and anonymized. This will take about 8 minutes.

Q02
객관식필수

What type of trip was this?

  • Leisure/vacation
  • Business
  • Family visit
  • Special occasion (honeymoon, anniversary, etc.)
  • Group/tour travel
  • Other
Q03
의견 척도필수

How easy was it to book your trip (searching, comparing options, completing the booking)?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q04
매트릭스필수

How would you rate each part of your trip?

5개 행 × 5개 열
  • Check-in/arrival process
  • Accommodation or transport comfort
  • Staff helpfulness
  • Cleanliness
  • Communication before/during the trip
열: Poor · Fair · Good · Very good · Excellent
Q05
의견 척도필수

Overall, how would you rate the value you received for what you paid?

척도: 1 – 5
최소:Poor value최대:Excellent value
Q06
객관식

Did anything go wrong or cause frustration during your trip?

  • No issues
  • Booking/reservation problem
  • Delay or schedule change
  • Cleanliness or maintenance issue
  • Poor communication from staff
  • Billing or pricing discrepancy
  • Other
Q07
최선·최악 선택형(MaxDiff)필수

Which of these factors matter most to you when choosing where to travel or stay?

  • Price
  • Location/convenience
  • Reviews and ratings
  • Loyalty program benefits
  • Flexibility to change or cancel
  • Amenities offered
  • Customer service reputation
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q08
의견 척도필수

How likely are you to recommend this trip/provider to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
AI 인터뷰

Ask the traveler to walk you through the single best moment and the single worst moment of this trip, in their own words — what happened, who was involved, and how it made them feel. If they rated recommendation likelihood low, probe whether the issue was a one-time problem or something they'd expect to happen again. If they had no issues, probe what specifically exceeded expectations and whether it's something the provider does consistently or got lucky with.

Q10
객관식

How likely are you to book with this provider again for a future trip?

  • Definitely will
  • Probably will
  • Not sure
  • Probably won't
  • Definitely won't
Q11
장문형

Is there anything else about your trip you'd like us to know?

Q12
객관식

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
객관식

How often do you travel for leisure in a typical year?

  • This was my first trip in a while
  • 1-2 times
  • 3-5 times
  • 6+ times
  • Prefer not to say
Q14
메시지

Thank you for sharing your experience! Your feedback will be reviewed by our travel experience team to improve future trips for you and others.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond static ratings with an AI follow-up interview that asks travelers to walk through their single best and worst moment, surfacing specifics operators can act on rather than just a satisfaction number.
  • Covers the full trip lifecycle in one flow — booking ease, a matrix rating of each part of the trip, value-for-money, what went wrong, and likelihood to recommend or rebook.
  • Uses a max-diff exercise to reveal which factors (price, location, amenities, etc.) actually drive travelers' choice of where to stay or travel, not just how they rated this one trip.
  • Produces an automated report from combined survey and AI interview responses, with transparent prompts showing exactly what the AI asked and why.

Jotform

60+ Travel Feedback Forms

This is a template gallery/category page listing many travel feedback form variants rather than a single fielding-ready survey purpose-built around the full booking-to-return journey. It's useful as a starting point for basic form-building and offers broad customization via Jotform's drag-and-drop builder, but each individual form is a static questionnaire. There's no indication of adaptive follow-up questioning or built-in interview logic tied to trip moments.

잘하는 점

  • Large library of ready-made travel-related form templates to choose from
  • Drag-and-drop form builder with broad customization options
  • Likely supports common field types (ratings, multiple choice, text) across many use cases

아쉬운 점

  • A gallery of static forms, not a single template with adaptive AI follow-up probing into the best/worst trip moment
  • No mention of automated per-response quality scoring or auto-generated analytical reports
  • No transparent, publishable interview prompts or methodology behind question logic

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