Public Library Patron Experience & Usage Survey

Thanks for taking a few minutes to share your library experience! Your feedback helps shape hours, collections, and programs. Your responses are completely confidential and anonymized. This should take about 5 minutes, and there are no wrong answers.

In the last 3 months, how often have you visited a public library branch in person?

• Not at all
• Once
• 2-3 times
• About monthly
• Weekly or more

Which of the following have you used at the library in the last 6 months?

• Borrowing physical books, movies, or music
• Borrowing e-books or digital media
• Computers or internet access
• Study or meeting rooms
• Children's or youth programs
• Adult classes or workshops
• Reference or research help from staff
• Community events or exhibits

How much do you agree with each statement about your local library?

How likely are you to recommend your local library to a friend, neighbor, or coworker?

Probe the reasoning behind the respondent's recommendation score and their agreement ratings on staff, collection, hours, and digital resources. Anchor on a specific recent visit or interaction rather than general impressions, and ask what almost stopped them from recommending the library or, if the score was low, what would need to change for them to raise it. If they mention a specific negative experience, ask what staff or the library could have done differently in that moment.

If your library could only invest in a few of these improvements, which would matter most and least to you?

• Extended evening or weekend hours
• More e-book and digital media titles
• More computers or faster internet
• Wider variety of programs and events
• Better parking or accessibility
• Quieter study spaces
• Faster hold pickup and returns
• Improved website or mobile app

What was the main reason for your most recent library visit?

• Borrow books or media
• Use computers or internet
• Attend a program or event
• Study or use a meeting room
• Get research or reference help
• Bring children for activities
• Other

What's one change that would make you visit the library more often, or use it more?

Which age range do you fall into?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65 or older
• Prefer not to say

Do you have children under 18 in your household?

• Yes
• No
• Prefer not to say

Thank you for sharing your library experience! Your answers, along with everyone else's, go directly into a report the library uses to plan hours, collections, and programs.