Oncology Patient Experience & Care Coordination Survey

Welcome to the Oncology Patient Experience Survey. This survey asks about your recent experiences with oncology care, including scheduling, care coordination, and support services. Your responses will help us identify areas for improvement. • Participation is voluntary and you may stop at any time. • There are no right or wrong answers — we want your honest opinions. • All responses are confidential and will be reported only in aggregate. • Estimated time: 7–10 minutes. By continuing, you indicate that you have read and understood this information and consent to participate.

When was your most recent oncology appointment?

• Within the last 30 days
• 31–90 days ago
• 3–6 months ago
• 6–12 months ago
• More than 12 months ago
• I have not had an oncology appointment

Overall, how easy has it been to access the oncology care you needed in the last 3 months?

In the last 3 months, my care providers communicated well with each other about my treatment.

In the last 6 months, which navigation or support services did you use? Select all that apply.

• Nurse navigator
• Care coordinator
• Social worker
• Financial counselor
• Transportation assistance
• Language interpreter
• Education classes or materials
• Other (please specify)
• I did not use any of these services

Based on your experiences described in this survey, what could we improve to make navigating and coordinating your oncology care easier?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65–74
• 75 or older
• Prefer not to say

Thank you for completing this survey. Your feedback is invaluable and will be used to improve oncology care access, scheduling, and coordination for patients like you.

In the last 6 months, which types of oncology care did you use? Select all that apply.

• Medical oncologist
• Radiation oncologist
• Surgical oncologist
• Infusion/chemotherapy center
• Imaging/radiology
• Survivorship/after-treatment clinic
• Palliative care
• Other (please specify)
• None of the above

How did you schedule your most recent oncology appointment?

• Phone call to clinic
• Patient portal/online
• In person at the clinic
• Referral arranged by another office
• Someone else scheduled for me
• Other (please specify)

In the last 3 months, I felt well-informed about what to expect at each stage of my care.

Overall, how helpful were the navigation or support services you used?

We'd like to learn more about your oncology care experience. An AI moderator will ask you a couple of follow-up questions based on your responses.

Which best describes your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

For your most recent appointment, how easy was it to get a convenient date and time?

In the last 3 months, transitions between different providers or departments went smoothly.

In the last 3 months, how clear was the information you received about your treatment options?

What is your country of residence?

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• India
• Other (please specify)
• Prefer not to say

Approximately how long did you wait between scheduling and attending your most recent oncology appointment?

• Same day
• 1–3 days
• 4–7 days
• 8–14 days
• 15–30 days
• 31–60 days
• More than 60 days
• I don't remember

Is there one person who helps coordinate your oncology care across providers?

• Yes
• No
• Not sure

In the last 3 months, which ways did your care team communicate with you between visits? Select all that apply.

• Phone calls
• Patient portal messages
• Email
• Text/SMS
• Video visit/telehealth
• Printed letters
• Other (please specify)
• No contact between visits

What is the highest level of education you have completed?

• Less than high school
• High school diploma or equivalent
• Some college or 2-year degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

In the last 3 months, which of the following made it difficult to arrange your oncology care? Select all that apply.

• Finding available appointment times
• Getting insurance approval or authorizations
• Travel, transportation, or parking
• Cost or co-pays
• Work or caregiving conflicts
• Not knowing whom to contact
• Other (please specify)
• I did not experience any barriers

After your most recent visit, did you receive a written or electronic care plan with next steps?

• Yes
• No
• Not sure

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Unemployed and looking for work
• Student
• Retired
• Homemaker/caregiver
• Not currently working due to health or other reasons
• Prefer not to say

Which racial or ethnic groups do you identify with? Select all that apply.

• American Indian or Alaska Native
• Asian
• Black or African American
• Hispanic or Latino/a/x
• Middle Eastern or North African
• Native Hawaiian or Pacific Islander
• White
• Another group
• Prefer not to say