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Vendor Satisfaction and Performance Review Survey

Measures how a vendor performs on quality, delivery, pricing, and support, plus renewal intent and what factors matter most in the relationship. Built for procurement and operations teams running periodic vendor reviews, with an AI follow-up interview that digs into the specific incident behind a low or high score instead of leaving it as a number.

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샘플 질문

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질문 13개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share feedback on a vendor you work with. Your responses are completely confidential and anonymized. Your honest input helps us decide whether to renew, renegotiate, or find alternatives. This should take about 5 minutes.

Q02
드롭다운필수

Which vendor are you rating in this survey? (Template note: replace these options with your actual vendor list before launching.)

  • (Replace with Vendor A)
  • (Replace with Vendor B)
  • (Replace with Vendor C)
  • Other
Q03
객관식필수

How long has your organization worked with this vendor?

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years
Q04
의견 척도필수

Overall, how satisfied are you with this vendor?

척도: 1 – 10
최소:Not at all satisfied최대:Extremely satisfied
Q05
매트릭스필수

Rate this vendor on each of the following areas.

6개 행 × 5개 열
  • Product or service quality
  • Pricing and value for money
  • Communication and responsiveness
  • On-time delivery
  • Technical or account support
  • 외 1개
열: Poor · Below average · Average · Good · Excellent
Q06
객관식필수

In the last 6 months, how often did this vendor meet agreed deadlines or delivery windows?

  • Always
  • Most of the time
  • About half the time
  • Rarely
  • Never
Q07
의견 척도필수

How likely are you to renew or continue your contract with this vendor?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q08
최선·최악 선택형(MaxDiff)필수

When deciding whether to continue with a vendor, which of these factors matter most and least to you?

  • Price competitiveness
  • Product or service quality
  • Reliability of delivery
  • Responsiveness of support team
  • Ease of doing business
  • Contract terms flexibility
  • Ability to innovate or add new capabilities
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q09
객관식

In the last 6 months, which of these issues have you experienced with this vendor?

  • Missed deadlines
  • Billing or invoicing errors
  • Poor communication
  • Quality defects or rework
  • Unresponsive support
  • Unexpected price increases
Q10
AI 인터뷰

Probe the reasoning behind the respondent's overall satisfaction and renewal likelihood scores. Anchor on whichever area they rated lowest in the ratings grid and ask for a specific recent example or incident, not a general impression. If they reported an issue like missed deadlines or billing errors, ask what happened, how it was resolved, and whether it changed how much they trust the vendor. If everything was rated highly, ask what would make them switch to a competitor anyway.

Q11
장문형

Is there anything else about your experience with this vendor that would help us make a renewal or sourcing decision?

Q12
객관식

Which best describes your role in working with this vendor?

  • Procurement or purchasing
  • Operations
  • Finance
  • Executive or leadership
  • Other
  • Prefer not to say
Q13
메시지

Thank you for your feedback! Your responses will be compiled into a vendor performance review used for renewal, renegotiation, and sourcing decisions.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a dedicated AI follow-up interview that probes the reasoning behind a respondent's overall satisfaction and renewal likelihood, turning a low or high score into a specific incident instead of a flat number
  • Combines structured rating instruments (opinion scales, a multi-area matrix, and a max-diff on what factors matter most) with open-ended and role/tenure context questions for procurement-ready analysis
  • Captures renewal intent and recent deadline/issue history (last 6 months) alongside satisfaction, so the report can tie performance problems to specific delivery or support failures
  • Ends with a long-text catch-all and a closing message noting responses will be compiled into a vendor performance report, supporting QuestionPunk's automated report generation

Jotform

Vendor Satisfaction Survey Form Template

A ready-to-use static form template built on Jotform's drag-and-drop form builder, aimed at general vendor feedback collection. It's easy to customize and embed, but it's a fixed question set rather than an adaptive interview. Good for quick deployment, less suited to digging into the 'why' behind a score.

잘하는 점

  • Simple drag-and-drop customization within a large form template library
  • Familiar Jotform ecosystem (integrations, notifications, embedding)
  • Quick to deploy for basic vendor feedback collection

아쉬운 점

  • No adaptive AI follow-up to probe the reasoning behind a rating
  • No automated per-response quality scoring
  • No built-in max-diff style factor-ranking or structured incident capture

QuestionPro

Vendor Satisfaction Survey + Sample Questionnaire Template

A sample questionnaire template presented alongside QuestionPro's broader survey and CX platform, covering standard vendor satisfaction dimensions. It's positioned more as a reference questionnaire with guidance than a single fielding-ready flow, and relies on QuestionPro's own logic/reporting tools rather than conversational AI probing.

잘하는 점

  • Backed by an established enterprise survey/CX platform with advanced logic and analytics options
  • Sample questionnaire offers question-writing guidance, not just a raw form
  • Supports typical multi-channel distribution common to full survey platforms

아쉬운 점

  • No adaptive AI interview to follow up on specific low or high scores
  • No transparent, inspectable AI prompt methodology
  • No voice AI interview option for richer qualitative capture

SurveySparrow

Vendor Satisfaction Survey Questionnaire Template

A conversational-style survey template that presents questions one at a time in SurveySparrow's chat-like format, which reads more naturally than a traditional form. It still follows a fixed script rather than adapting questions based on what a respondent actually says, and is framed as a template to copy and edit rather than an interview-driven flow.

잘하는 점

  • Conversational, chat-like question flow that can feel less like a static form
  • Template library geared toward business feedback use cases
  • Supports typical branching/skip logic within a conversational format

아쉬운 점

  • No adaptive AI follow-up interview that probes the specific incident behind a score
  • No automated per-response quality scoring
  • No guided task or screen-share component for deeper vendor-issue investigation

Typeform

Improve your vendor relationships with results from this online survey

A Typeform template using their well-known one-question-at-a-time conversational interface, framed around getting actionable results on vendor relationships. It's a fixed question sequence that respondents fill in themselves, without any live AI interviewer asking follow-up questions based on a given answer. Best suited to teams already standardized on Typeform's design and integrations.

잘하는 점

  • Polished, conversational one-question-per-screen respondent experience
  • Easy to theme and embed within Typeform's broader design ecosystem
  • Straightforward results dashboard for basic response review

아쉬운 점

  • No adaptive AI interview probing the reasoning behind satisfaction or renewal answers
  • No voice AI interview capability or guided screen-share tasks
  • No published transparent AI prompt methodology or automated quality scoring

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