Dealer Partner Satisfaction & Channel Feedback Survey

Thanks for partnering with us! We'd like your honest feedback on how the dealer relationship is working — from order fulfillment to marketing support. Your responses are completely confidential and anonymized. This takes about 6 minutes, and individual responses are not shared with your dealer rep.

How likely are you to recommend becoming a dealer with us to another business owner in your network?

Rate your satisfaction with each part of the dealer relationship over the last few months.

In the last 90 days, how often did you need to contact your dealer account rep or support team for help?

• Not at all
• Once
• A few times (2-4)
• Frequently (5 or more)

If we could only fix a few things about the dealer program, which would matter most?

• Faster order fulfillment
• Better pricing/margin structure
• More marketing and co-op ad support
• More product training
• A more responsive dealer account rep
• A better dealer portal/ordering system
• Faster warranty and claims processing

How would you rate your dealer account rep's support over the last quarter?

How satisfied are you with the leads or marketing support you receive to drive sales at your dealership?

Reconstruct the specific event or pattern behind the respondent's recommendation score: what happened recently with fulfillment, pricing, or support that shaped their view. If the score was low, dig into which pain point from their priority ranking — pricing, fulfillment, marketing, training, or rep responsiveness — is most costing them sales, and what a fix would concretely look like. If the score was high, find out exactly what the manufacturer should keep doing so it isn't lost.

How likely are you to continue as a dealer with us over the next 12 months?

• Definitely will continue
• Probably will continue
• Not sure
• Probably will not continue
• Definitely will not continue

What's one change we could make that would most improve your experience as a dealer?

How long have you been a dealer with us?

• Less than 1 year
• 1-3 years
• 4-7 years
• 8+ years
• Prefer not to say

Approximately how many units or orders did your dealership place with us in the last 12 months?

• Under 10
• 10-49
• 50-199
• 200 or more
• Prefer not to say

That's everything — thank you for the honest feedback! Your responses feed directly into a channel review our team uses to fix fulfillment, pricing, and support gaps for dealers like you.