Community Service Agency Volunteer Experience Survey

Thanks for giving your time as a volunteer — we'd like to hear how it's actually going for you. Your responses are completely confidential and anonymized. This takes about 8 minutes and your honest feedback helps us support volunteers better.

How long have you been volunteering with (Replace with agency name)?

• Less than 3 months
• 3-12 months
• 1-3 years
• More than 3 years

In the last 30 days, how many times did you volunteer?

• Not at all
• 1-2 times
• 3-5 times
• 6 or more times

Thinking about your experience so far, how much do you agree with each statement?

Overall, how satisfied are you with your experience volunteering here?

How likely are you to recommend volunteering here to a friend or colleague?

What draws you to volunteering here? Select all that apply.

• Giving back to my community
• Meeting people / social connection
• Building skills or experience
• Fulfilling a school or work requirement
• Personal or family connection to the cause

What, if anything, keeps you from volunteering more often?

• Scheduling conflicts
• Transportation or distance
• Unclear or hard-to-find opportunities
• Physical demands of the tasks
• Not confident I have the right skills
• Communication is slow or unclear

Which of these changes would make the biggest difference to your volunteer experience?

• More flexible scheduling options
• Better training before starting a task
• Clearer instructions for each assignment
• More meaningful recognition
• More variety in the tasks offered
• Faster responses from staff/coordinators
• Better matching of tasks to my skills
• More opportunities to see the impact of my work

Ask the volunteer to walk through one specific shift or task in the last month that stands out — either especially rewarding or especially frustrating — and reconstruct what actually happened: what they were asked to do, how support and instructions held up in the moment, and what they wished had gone differently. If they flagged a barrier to volunteering more (like scheduling or unclear opportunities), probe what a fix would concretely look like for them. If they said everything is fine with no specifics, ask what would need to change for them to increase how often they volunteer.

Just a few quick optional questions to help us understand who's volunteering with us.

What's your age range?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

How do you describe your employment status?

• Employed full-time
• Employed part-time
• Student
• Retired
• Not currently working
• Prefer not to say

Thank you for sharing your experience and for the time you give to this community — your answers go straight to program staff to improve training, scheduling, and how volunteers are supported.