Q01
메시지
모든 템플릿
Dental Plan Member Experience Survey (CAHPS-Style)
A CAHPS-style survey for dental insurance plans, measuring how easy it was to find a dentist, get timely care, and get help from customer service, plus an overall plan rating. An AI follow-up interview digs into the story behind that rating so plan administrators know exactly what to fix.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 14개 · 약 7분
Q02
객관식필수
How long have you been enrolled in your current dental plan?
- Less than 6 months
- 6 months to 1 year
- 1 to 3 years
- More than 3 years
Q03
객관식필수
In the last 6 months, how many times did you visit a dentist or dental specialist?
- None
- 1 visit
- 2-3 visits
- 4 or more visits
Q04
의견 척도
In the last 6 months, how easy was it to find a dentist in your plan's network who was accepting new patients?
척도: 1 – 5
최소:Very difficult최대:Very easy
Q05
의견 척도
In the last 6 months, when you needed dental care, how easy was it to get an appointment as soon as you wanted?
척도: 1 – 5
최소:Very difficult최대:Very easy
Q06
매트릭스
In the last 6 months, how often did each of the following happen when you contacted your dental plan's customer service?
4개 행 × 4개 열
- Representatives treated you with courtesy and respect
- Representatives gave you the information or help you needed
- You waited longer than you expected to speak with someone
- Written or online information about your benefits was easy to understand
열: Never · Sometimes · Usually · Always
Q07
객관식
In the last 6 months, did you have any problems with paperwork, claims, or being billed incorrectly for dental care?
- No problems
- Yes, one minor problem
- Yes, more than one problem
- Not sure / don't recall
Q08
의견 척도필수
Using a 0-10 scale, what number would you use to rate your dental plan overall?
척도: 0 – 10
최소:Worst dental plan possible최대:Best dental plan possible
Q09
AI 인터뷰
Probe the reasoning behind the respondent's overall 0-10 rating of their dental plan: ask what specifically drove that number, anchoring on any network access, appointment wait, customer service, or claims/billing issues they mentioned earlier. If they reported a claims or billing problem, get the specifics of what happened and whether it was resolved. If the rating was low (0-6), ask what single change would move it up; if high (9-10), ask what they'd be most upset to lose.
Q10
의견 척도
How likely are you to recommend this dental plan to a friend or family member?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q11
객관식
In general, how would you rate your overall dental health?
- Excellent
- Very good
- Good
- Fair
- Poor
- Prefer not to say
Q12
객관식
What is your age range?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q13
객관식
Is this dental plan provided through an employer, purchased individually, or through a government program (e.g., Medicaid/Medicare)?
- Employer-provided
- Purchased individually
- Government program (Medicaid/Medicare)
- Not sure
- Prefer not to say
Q14
메시지
Thank you for sharing your experience! Your responses will be combined with other members' feedback to help improve access to dentists, customer service, and claims handling for this plan.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Goes beyond static ratings with an AI follow-up interview that probes the reasoning behind each respondent's 0-10 overall plan rating, so administrators learn the 'why' not just the 'what'
- Covers the full CAHPS-style journey — network access, appointment timeliness, customer service contacts (via a matrix question), and claims/paperwork problems — before asking for an overall rating and likelihood to recommend
- Captures plan context (employer, individual, or other source) and respondent demographics (age range, self-rated dental health, tenure with plan) for proper segmentation of results
- Produces an automated report from combined structured and open-ended responses, with transparent prompts showing exactly how the AI follow-up was conducted
SurveyMonkey
CAHPS® Dental Plan Survey Survey TemplateA ready-to-field template directly modeled on the CAHPS dental plan survey standard, covering similar ground to ours (access, timeliness, customer service). It's a static questionnaire built on SurveyMonkey's established survey infrastructure and analytics dashboard. No mechanism is described for probing individual respondents further on their ratings.
잘하는 점
- Directly based on the recognized CAHPS dental plan survey framework
- Backed by SurveyMonkey's mature survey distribution and reporting tools
- Likely quick to deploy given its template-library format
아쉬운 점
- Static question set with no adaptive follow-up — every respondent who rates their plan a 3 or a 9 gets the same fixed questions
- No voice AI interview option or guided screen-share tasks
- No published methodology showing how responses are scored or interpreted
QuestionPro
Dental Care Survey TemplateA general dental care survey template aimed at capturing patient/member feedback, built on QuestionPro's broader survey platform. It appears to be a standard fixed-question form rather than a CAHPS-aligned instrument specifically, and it doesn't publish methodology for how responses are analyzed. Useful as a generic starting point but not purpose-built for plan-level CAHPS-style benchmarking.
잘하는 점
- Part of a large, established survey template library
- Likely integrates with QuestionPro's existing analytics and dashboard features
- Flexible enough to be adapted for various dental care contexts
아쉬운 점
- No adaptive AI interview to dig into the reasoning behind low or high ratings
- No voice-based interview or guided task options
- No transparent, publishable prompt methodology for how any qualitative follow-up (if present) is generated or scored
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이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.