Q01
메시지
모든 템플릿
Shipping Request Experience & Fulfillment Survey
Measures how smoothly a customer's shipping or freight request was handled — from initial quote through final delivery — for logistics, courier, and freight companies. An AI follow-up interview digs into the specific moment that caused the most friction, going beyond satisfaction scores to what actually happened.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 13개 · 약 7분
Q02
객관식필수
How did you submit your most recent shipping request?
- Online form/website
- Mobile app
- Phone call
- In person at a drop-off location
- Through a broker or third party
Q03
의견 척도필수
How easy was it to submit your shipping request and get a quote?
척도: 1 – 7
최소:Very difficult최대:Very easy
Q04
평점 척도필수
How would you rate the clarity of the pricing you were quoted (no surprise fees, clear breakdown)?
범위: 1 – 5
최소:Very unclear최대:Very clear
Q05
객관식필수
Did your shipment arrive by the date or window originally promised?
- Yes, on time or early
- Slightly late (1-2 days)
- Significantly late (3+ days)
- Still hasn't arrived
- Not applicable / pickup only
Q06
객관식필수
What was the condition of your shipment upon arrival?
- Arrived in perfect condition
- Minor damage to packaging only
- Damage to contents
- Item(s) missing
- Not yet delivered
Q07
매트릭스필수
How much do you agree with each statement about this shipping request?
4개 행 × 5개 열
- Tracking updates were accurate and timely
- Customer support was easy to reach when needed
- I was told about delays or issues proactively, not after asking
- The final cost matched the original quote
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q08
의견 척도필수
How likely are you to use this carrier for a shipping request again?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
AI 인터뷰
Reconstruct the single moment in this shipping request that caused the most friction or the most delight — whether that's the quote, pickup, tracking, a delay, or the delivery itself. Ask what exactly happened, what the respondent expected instead, and how they found out about any problem. If they reported damage or a missed date, probe how it was resolved and whether that resolution felt fair.
Q10
객관식
What was the main reason you chose this carrier for this shipment? (Replace with your own carrier/brand context if relevant)
- Price
- Speed of delivery
- Past positive experience
- Availability/coverage in my area
- Recommended by someone else
- It was the only option offered
Q11
장문형
Is there anything else about your shipping request — good or bad — you'd like us to know?
Q12
객관식
Was this shipping request for personal or business use?
- Personal
- Business
- Prefer not to say
Q13
메시지
That's everything — thank you for the detailed feedback! We use responses like yours to fix delivery bottlenecks and hold our carriers and support teams accountable.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Goes beyond a satisfaction score with an AI follow-up interview that reconstructs the single moment of friction in the shipping request, uncovering what actually happened rather than just how it felt
- Covers the full journey — quote clarity, promised vs. actual delivery date, shipment condition on arrival, and likelihood to reuse the carrier — in one structured flow
- Includes a matrix question for multi-statement agreement plus an open-ended long-text question so customers can add context the scaled questions miss
- Separates personal vs. business use and reason for carrier choice, giving logistics and freight teams segmentation data a static intake form doesn't collect
Jotform
Shipping Request Form TemplateThis is a static intake form for collecting shipping request details (sender/receiver info, package specs, etc.), not a post-shipment experience survey. It's built for operational data capture rather than measuring satisfaction or friction points. Useful as a request-submission form but doesn't overlap with a feedback/CX use case.
잘하는 점
- Drag-and-drop form builder with wide field-type and integration options
- Fast to deploy for capturing shipment/logistics details from customers
- Part of a large template library so it can be customized for adjacent logistics workflows
아쉬운 점
- No adaptive AI follow-up questioning — it's a fixed form with no ability to probe deeper on a specific friction point
- No built-in post-delivery satisfaction, delivery-window, or condition-on-arrival questions since it's designed as a submission form, not a feedback survey
- No automated quality scoring or auto-generated insight reports
SurveySparrow
Shipping Request Form Template | Shipment Request FormAlso framed as a shipment request/intake form rather than a post-delivery experience survey, though SurveySparrow's conversational form style makes it feel more chat-like than a typical form. It can collect shipping details in a friendlier flow but isn't designed to measure delivery outcomes or friction after the fact.
잘하는 점
- Conversational, chat-style form UI that can feel more engaging than a traditional field-by-field form
- Templated and quick to launch for capturing shipment request details
- Mobile-friendly presentation typical of SurveySparrow's product
아쉬운 점
- No adaptive AI interviewing — logic branching in SurveySparrow is rule-based, not a dynamic AI follow-up on a specific friction moment
- Template is oriented toward request intake, not measuring quote clarity, delivery-window accuracy, shipment condition, or reuse likelihood
- No transparent AI prompt visibility or automated per-response quality scoring
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