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Sales Contact Experience Survey

Captures how a prospect or customer experienced a recent interaction with your sales team — responsiveness, relevance, and follow-up timing — with an AI follow-up interview that digs into the real reasons behind their likelihood-to-continue score. Built for sales ops and revenue leaders auditing rep performance and lead handling quality.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to share feedback on your recent interaction with our sales team. Your responses are completely confidential and anonymized. Your honest answers help us improve how we work with prospects like you — this takes about 7 minutes.

Q02
객관식필수

How were you first contacted by our sales team?

  • Phone call
  • Email
  • Live chat
  • Event or conference
  • Referral
  • Website form request
  • Other
Q03
의견 척도필수

How well did the sales rep understand your specific business needs?

척도: 1 – 5
최소:Did not understand at all최대:Understood completely
Q04
매트릭스필수

How much do you agree with each statement about the sales rep you dealt with?

4개 행 × 5개 열
  • Was knowledgeable about the product or service
  • Responded quickly to my questions
  • Listened to what I actually needed
  • Respected my time and didn't oversell
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
평점 척도필수

Overall, how would you rate your experience interacting with our sales rep?

범위: 1 – 5
최소:Poor최대:Excellent
Q06
객관식필수

In the last 30 days, was the pace of follow-up from our sales team appropriate?

  • Too fast or pushy
  • Just right
  • Too slow
  • I haven't received any follow-up yet
Q07
의견 척도필수

How likely are you to continue engaging with our sales team (e.g., another call, a demo, a proposal)?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q08
AI 인터뷰

Probe the reasoning behind the respondent's likelihood-to-continue score, anchoring on the specific rep interaction they just rated. If the score was low, uncover exactly what created hesitation (pace, relevance, trust, pricing signals, lack of follow-up) and what a rep could have done differently. If the score was high, identify the single moment or behavior that built confidence so it can be reinforced in training. Ask for one concrete example rather than a general impression.

Q09
객관식

What would most improve future interactions with our sales team?

  • Faster response times
  • More relevant product recommendations
  • Less pressure to decide quickly
  • Clearer pricing information upfront
  • More technical or product expertise from the rep
  • Other
Q10
객관식

What is the approximate size of your organization?

  • 1-10 employees
  • 11-50 employees
  • 51-200 employees
  • 201-1000 employees
  • 1000+ employees
  • Prefer not to say
Q11
객관식

Which best describes your role in the buying decision?

  • Final decision maker
  • Key influencer
  • Researcher/evaluator
  • Not involved in the decision
  • Prefer not to say
Q12
메시지

Thank you for sharing your experience! Your feedback goes directly into coaching our sales team and improving how we follow up with people like you.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a static contact form with an AI follow-up interview that probes the real reasoning behind a respondent's likelihood-to-continue score
  • Combines structured measurement (opinion scales, a matrix of agreement statements, an overall rating) with open-ended AI-driven probing in one flow
  • Captures buying-context signals (org size, role in the decision) alongside experience data, so sales ops can segment rep performance by account type
  • Includes response quality scoring and an auto-generated report, so feedback goes directly into coaching rather than sitting in raw survey exports

QuestionPro

Sales Contact Form Survey Template

This is a static, fielding-ready template focused on capturing sales contact details and basic interaction feedback rather than a deep experience audit. It relies on standard survey question types with no adaptive follow-up, so nuance behind ratings goes unexplored. It's a reasonable starting point for quick contact capture but not built for rep-performance coaching.

잘하는 점

  • Ready-to-use template within an established survey platform with broad question-type support
  • Likely supports standard distribution and reporting/dashboard tools common to QuestionPro
  • Simple structure that's quick to deploy for basic contact-experience capture

아쉬운 점

  • No adaptive AI follow-up interview to probe why a respondent gave a particular score
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or transparent prompt methodology published on the page

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