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Dine-In Restaurant Experience & Satisfaction Survey

Captures how guests rate a specific dine-in visit — food, service, ambiance, and value — plus their likelihood to recommend. Built for restaurant owners and hospitality groups, with an AI follow-up interview that digs into the specific dish, moment, or interaction behind a low or high recommendation score instead of leaving it as a number.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for dining with us! We'd love your honest feedback on today's visit — it takes about 7 minutes and helps us get the little things right. Your responses are completely confidential and anonymized.

Q02
객관식필수

In the last 3 months, how often have you dined in at this restaurant?

  • Today was my first time
  • Once
  • 2-3 times
  • 4-6 times
  • More than 6 times
Q03
의견 척도필수

Overall, how satisfied were you with today's dining experience?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q04
매트릭스필수

Please rate today's visit on each of the following.

5개 행 × 5개 열
  • Food quality
  • Speed of service
  • Staff friendliness
  • Cleanliness of the dining area
  • Value for the price
열: Poor · Fair · Good · Very good · Excellent
Q05
객관식

Which of the following did you order during this visit? (Select all that apply)

  • Appetizer/starter
  • Entrée/main course
  • Dessert
  • Alcoholic beverage
  • Non-alcoholic beverage
Q06
의견 척도필수

How likely are you to recommend this restaurant to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
AI 인터뷰

Probe the reasoning behind the respondent's recommendation likelihood score. If they rated 8 or below, ask specifically what fell short today — food, service pacing, staff attitude, or value — and get a concrete example (a specific dish, moment, or interaction). If they rated 9-10, ask what one thing stood out as the reason they'd recommend it. If their satisfaction rating and recommendation score seem to point in different directions, ask them to reconcile the gap.

Q08
최선·최악 선택형(MaxDiff)

Which of these would do the most to improve your experience at this restaurant, and which would matter least?

  • Improving food quality and taste
  • Faster service without feeling rushed
  • More friendly and attentive staff
  • Better value for the price
  • More menu variety and seasonal options
  • Cleaner and more comfortable dining area
  • Shorter wait times for a table
  • More consistent portion sizes
세트별 최선·최악 선택최선:Would improve my experience the most최악:Would improve my experience the least
Q09
장문형

Is there anything else about today's visit you'd like to tell us?

Q10
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
객관식

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q12
메시지

That's everything — thank you for sharing your experience! Your feedback goes directly to our team to help us improve the menu, service, and atmosphere.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a numeric recommendation score with an AI follow-up interview that probes the specific dish, moment, or interaction behind a low or high score
  • Combines structured ratings (satisfaction scale, matrix rating of food/service/ambiance/value, order selection) with open-ended depth via long-text and adaptive questioning
  • Uses a max-diff question to prioritize which improvements would actually move guest experience, not just flag dissatisfaction
  • Frames the survey conversationally with chat-style opening and closing messages, making it feel like a guest conversation rather than a form

QuestionPro

Restaurant survey questions | Restaurant satisfaction survey questions

This page reads more like a question-bank/guide for building restaurant surveys than a single ready-to-field template. It's useful for researchers assembling their own questionnaire but doesn't present one packaged, deployable survey flow. Good reference for question ideas, less so for immediate fielding.

잘하는 점

  • Broad library of restaurant-specific survey questions to draw from
  • Established survey research platform with logic and reporting tools
  • Useful as a planning/reference resource before building a survey

아쉬운 점

  • Not a single fielding-ready template — requires assembly from a question list
  • No adaptive AI interview to follow up on a low or high recommendation score
  • No published methodology for how any AI scoring or analysis is generated

Jotform

Restaurant Customer Satisfaction Survey Form Template

A ready-to-use, drag-and-drop form template well suited for quick deployment and customization. It's a static questionnaire — every respondent sees the same fixed set of fields regardless of their answers. Strong for simple feedback collection, but not designed to dig deeper into individual responses.

잘하는 점

  • Fast to deploy with an easy drag-and-drop form builder
  • Highly customizable fields and design
  • Simple, ready-to-use template for basic satisfaction capture

아쉬운 점

  • Static form with no adaptive follow-up on why a guest rated their visit a certain way
  • No voice AI interview or guided task/screen-share option
  • No automated per-response quality scoring or transparent AI prompt methodology

SurveyMonkey

Customer Satisfaction Survey Template For Restaurants

A polished, ready-to-field template backed by a mature survey platform with solid reporting and benchmarking features. Like most template-based tools, it presents a fixed question set to every respondent rather than adapting in real time. Well suited for tracking trends over time rather than exploring individual guest stories.

잘하는 점

  • Ready-to-field template from an established survey platform
  • Strong built-in reporting and benchmarking capabilities
  • Easy distribution across multiple channels

아쉬운 점

  • No adaptive AI follow-up interview to probe the reasoning behind a score
  • No voice AI interview option for richer, spoken feedback
  • No transparent, publishable prompt methodology behind any automated analysis

Typeform

Restaurant Customer Satisfaction Survey Template

A conversational, one-question-at-a-time template that's pleasant to fill out and well-branded. The conversational feel is presentational rather than intelligent — question flow can branch on prior answers but doesn't generate new, context-specific follow-up questions based on open-ended responses. Good for completion rates, less so for probing depth.

잘하는 점

  • Engaging, conversational one-question-at-a-time interface
  • Strong visual design and mobile-friendly experience
  • Supports basic conditional logic between questions

아쉬운 점

  • No true adaptive AI interview that generates new probing questions based on a respondent's specific answer
  • No voice AI interview or guided screen-share task option
  • No automated quality scoring or transparent AI prompt disclosure

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