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Hardware Post-Installation Satisfaction Survey

Captures how customers experienced the installation of physical equipment — from scheduling and technician conduct to whether the hardware has performed as promised since setup. An AI follow-up interview digs into the specific moment satisfaction dropped (or held), turning vague complaints into fixable installation-process issues.

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샘플 질문

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질문 13개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to tell us about your recent hardware installation. Your feedback helps us improve how we schedule, install, and support equipment. Your responses are completely confidential and anonymized. About 5 minutes.

Q02
객관식필수

Which product or system was installed? (Replace with your product list, e.g. 'HVAC unit', 'Security camera system', 'POS terminal') (Template note: customize this list to your actual hardware lineup before launching.)

  • (Replace with Product A)
  • (Replace with Product B)
  • (Replace with Product C)
  • Other
Q03
객관식필수

Was the installation completed on the date and time originally scheduled?

  • Yes, on the original schedule
  • Yes, but rescheduled once
  • Yes, but rescheduled more than once
  • No, it has not been completed yet
Q04
평점 척도필수

How would you rate the technician(s) who performed the installation, in terms of professionalism and communication?

범위: 1 – 5
최소:Very poor최대:Excellent
Q05
매트릭스필수

Thinking about the installation itself, how much do you agree with each statement?

4개 행 × 5개 열
  • The work area was left clean and tidy
  • The technician explained how to use and maintain the equipment
  • The installation took the amount of time I was told to expect
  • I received clear documentation or instructions after the install
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
의견 척도필수

Since installation, how well has the equipment performed compared to what you expected?

척도: 1 – 7
최소:Much worse than expected최대:Much better than expected
Q07
객관식

In the time since installation, have you experienced any of the following?

  • A malfunction or breakdown
  • A follow-up service visit was needed
  • Difficulty understanding how to operate it
  • Unexpected noise, leaks, or physical issues
  • No issues at all
Q08
AI 인터뷰

Probe the specific moment that most shaped this respondent's satisfaction with the installation — anchor on their performance rating and any issue they flagged. If they reported a malfunction, follow-up visit, or operating difficulty, get concrete details: what happened, when, and how it was (or wasn't) resolved. If they rated everything positively, ask what one thing would have made the installation experience even better.

Q09
의견 척도필수

How likely are you to recommend this installer or service team to a colleague or friend?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q10
장문형

Is there anything else about the installation or the equipment's performance since then that you'd like us to know?

Q11
객관식

What best describes the size of your organization or household?

  • Individual / household
  • Small business (1-49 employees)
  • Mid-size business (50-499 employees)
  • Large enterprise (500+ employees)
  • Prefer not to say
Q12
객관식

Which best describes your role in this purchase or installation decision?

  • Primary decision-maker
  • Influencer / recommender
  • End user only
  • Facilities or operations staff
  • Prefer not to say
Q13
메시지

That's everything — thank you! Your answers go directly to our installation and service teams to help us improve scheduling, technician training, and post-install support.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Goes beyond a static satisfaction score with a matrix of installation-experience statements plus a dedicated technician conduct rating, so you see exactly where the process broke down, not just how respondents feel overall.
  • Includes an AI follow-up interview that probes the specific moment that shaped the respondent's satisfaction — turning a vague low rating into a concrete, fixable installation-process issue instead of guesswork.
  • Captures post-installation reality (equipment performance vs. expectations, issues encountered since setup) alongside the installation event itself, so you can separate scheduling/technician problems from hardware performance problems.
  • Segments respondents by organization/household size and purchase role, letting you see if dissatisfaction clusters around certain buyer types — all synthesized into an auto-generated report without manual analysis.

QuestionPro

Hardware Post Installation Satisfaction Survey Template

This is a directly comparable, fielding-ready template covering the same topic — hardware installation satisfaction. It's a static question set built on QuestionPro's established enterprise survey platform, with the usual customization and reporting tools that come with that suite. It does not appear to include any conversational or adaptive follow-up mechanism.

잘하는 점

  • Purpose-built template for the exact same use case (hardware installation satisfaction)
  • Backed by a mature, enterprise-grade survey platform with broad customization options
  • Likely integrates with QuestionPro's existing reporting and dashboard tooling

아쉬운 점

  • Fixed question set with no adaptive AI follow-up to dig into why satisfaction dropped at a specific moment
  • No automated per-response quality scoring evident
  • No published, transparent prompt/methodology for how responses are interpreted

Jotform

Post Installation Customer Feedback Form Template

A relevant, ready-to-use form for post-installation feedback, built on Jotform's drag-and-drop form builder rather than a dedicated survey research tool. It's easy to customize and deploy quickly, but functions as a static feedback form rather than an interview-style research instrument.

잘하는 점

  • Quick to customize via Jotform's widely-used drag-and-drop form builder
  • Simple, lightweight deployment suited to fast feedback collection
  • Familiar form-building UX for teams already using Jotform

아쉬운 점

  • Static form fields with no adaptive AI interview to explore the 'why' behind a rating
  • No mention of voice AI interviews or guided screen-share tasks
  • No automated quality scoring or auto-generated satisfaction report

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