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모든 템플릿

Website Experience & Usability Feedback Survey

Captures how easily visitors accomplish what they came to do on your site — navigation, speed, content clarity, and overall satisfaction — with an AI follow-up that digs into the exact moment a task succeeded or broke down. Built for product, UX, and marketing teams running ongoing site feedback.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a moment to share your experience on our website today! Your responses are completely confidential and anonymized. This will take about 7 minutes and helps us fix what's confusing and keep what's working.

Q02
객관식필수

What was the main reason for your visit today?

  • Research a product or service
  • Make a purchase
  • Find contact or support info
  • Compare pricing or plans
  • Read content or resources
  • Manage an existing account
  • Just browsing
Q03
객관식필수

Were you able to find what you were looking for?

  • Yes, easily
  • Yes, but it took effort
  • No, I gave up
  • No, I'm still looking
Q04
매트릭스필수

Rate the website on each of the following:

5개 행 × 5개 열
  • Ease of navigation
  • Page load speed
  • Clarity of content
  • Visual design and layout
  • Trustworthiness / credibility
열: Poor · Fair · Good · Very good · Excellent
Q05
의견 척도필수

Overall, how easy or difficult was it to complete what you came to do?

척도: 1 – 7
최소:Very difficult최대:Very easy
Q06
AI 인터뷰

Reconstruct the specific moment tied to the respondent's task outcome: what page or step they were on, what they expected to happen, and what actually happened. If they said they gave up or are still looking, probe exactly where they got stuck and what would have unblocked them. If they succeeded easily, ask what almost went wrong or what could make it even faster next time.

Q07
평점 척도필수

How satisfied are you with your overall experience on the site today?

범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q08
의견 척도필수

How likely are you to recommend this website to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q09
객관식

What device are you using right now?

  • Desktop or laptop
  • Smartphone
  • Tablet
  • Other
Q10
장문형

Is there anything on the site that confused you or that you'd change? Feel free to be specific.

Q11
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
메시지

That's everything — thank you! Your feedback goes directly into our website improvement backlog to help make the site easier to use for everyone.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Opens with a friendly chat-style welcome, then asks purpose-of-visit and task-success questions before an AI follow-up interview probes the exact page and moment where the task succeeded or broke down — something static question lists can't do
  • Combines quantitative measures (matrix ratings, opinion scales for task difficulty and recommendation likelihood, satisfaction rating) with an open-ended long-text question for anything static forms typically miss in follow-up
  • Captures device and age-range context alongside the AI-driven qualitative dig, giving product/UX/marketing teams both breadth and depth from one flow
  • Closes with a clear thank-you message confirming responses feed directly into website improvement work, reinforcing respondent trust

Jotform

SCC - Website Feedback Form Template

A ready-to-use, drag-and-drop customizable form template built for a specific organization's site feedback use case, which can be adapted to other sites. It covers standard feedback fields but is a static form rather than an interview-style survey. No AI-driven follow-up or automated scoring is part of the offering.

잘하는 점

  • Quick to deploy and customize via Jotform's drag-and-drop builder
  • Familiar, simple form format for respondents
  • Can be embedded or shared as a standalone link easily

아쉬운 점

  • Static question set with no adaptive follow-up to probe why a task succeeded or failed
  • No automated per-response quality scoring
  • No voice-based interview option

QuestionPro

Website Feedback Survey Template

A fielding-ready website feedback template from an established survey platform, covering common usability and satisfaction questions. It's built on QuestionPro's broader survey logic and reporting tools, but the template itself is a fixed question set rather than a conversational interview.

잘하는 점

  • Backed by a mature survey platform with skip logic and reporting features
  • Template is ready to field with minimal setup
  • Supports typical rating and multiple-choice question types for usability feedback

아쉬운 점

  • No adaptive AI follow-up to reconstruct specific moments of task success or failure
  • No voice AI interview capability
  • No transparent, publishable prompt methodology for how deeper questions are generated

SurveyMonkey

Website Surveys: Questions & Template

This page reads more like a guide combining sample website-survey questions with a downloadable template, rather than a single fielding-ready survey. It's useful as a question-bank reference but requires assembly before deployment. Reporting and distribution rely on SurveyMonkey's standard survey tooling.

잘하는 점

  • Provides a broad question bank covering multiple website feedback angles
  • Backed by SurveyMonkey's established distribution and analytics tools
  • Well-known brand with easy respondent familiarity

아쉬운 점

  • Content is guide/question-bank style rather than a single ready-to-field survey flow
  • No adaptive AI interviewing to dig into specific breakdown moments
  • No automated per-response quality scoring

SurveySparrow

Website Questionnaire Template

A fielding-ready template built on SurveySparrow's conversational survey format, which presents questions one at a time in a chat-like flow. It covers standard usability and satisfaction items but follow-up questions are pre-set rather than dynamically generated from a respondent's actual answer.

잘하는 점

  • Conversational one-question-at-a-time format improves completion feel
  • Ready to field with minimal setup
  • Mobile-friendly presentation suited to quick site feedback

아쉬운 점

  • Conversational format is scripted, not adaptive AI follow-up based on individual responses
  • No voice AI interview option
  • No automated quality scoring of individual responses

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