QuestionPunkQuestionPunk
무료로 시작하기
모든 템플릿

Restaurant Guest Satisfaction & NPS Survey

Measures guest satisfaction across food quality, service, ambiance, and value while capturing Net Promoter Score. Designed for restaurant operators seeking to identify loyalty drivers and prioritize operational improvements.

이 템플릿 사용하기템플릿 더 둘러보기

샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 19개 · 약 9분
Q01
메시지

Welcome, and thank you for taking a few minutes to share your feedback. This survey asks about your most recent restaurant experience. There are no right or wrong answers — we are simply interested in your honest opinions. Your responses are completely anonymous and will be reported only in aggregate to help us improve. Participation is voluntary and you may stop at any time. Estimated time: 9 minutes.

Q02
드롭다운

When did your most recent visit or order with us take place?

  • Within the last 7 days
  • 8–14 days ago
  • 15–30 days ago
  • More than 30 days ago
Q03
의견 척도

Overall, how satisfied were you with your most recent experience?

척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q04
의견 척도

How would you rate the quality of the food you received?

척도: 1 – 7
최소:Very poor최대:Excellent
Q05
순위 매기기

Please rank these factors by how important they are when choosing a restaurant like ours. Drag to reorder (1 = most important).

  1. Food quality
  2. Service (friendliness and speed)
  3. Ambiance and atmosphere
  4. Value for money
  5. Cleanliness
드래그하여 순위 지정
Q06
AI 인터뷰

Thinking about the ratings you just provided, what stood out most about your experience — positively or negatively?

Q07
드롭다운

What is your age group?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q08
메시지

Thank you for sharing your feedback! Your responses will help us improve your future dining experiences. We truly appreciate your time.

Q09
객관식

How did you place your most recent order or visit?

  • Dine-in
  • Takeout
  • Delivery
  • Drive-thru
  • Curbside pickup
  • Other
Q10
의견 척도

How likely are you to recommend us to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q11
의견 척도

How would you rate the friendliness and helpfulness of the staff?

척도: 1 – 7
최소:Very poor최대:Excellent
Q12
객관식

How do you describe your gender?

  • Woman
  • Man
  • Non-binary / gender diverse
  • Prefer not to say
Q13
드롭다운

Approximately how often do you visit or order from us?

  • This was my first time
  • A few times a year
  • About once a month
  • 2–3 times a month
  • Once a week or more
Q14
의견 척도

How would you rate the speed of service or order fulfillment?

척도: 1 – 7
최소:Very slow최대:Very fast
Q15
의견 척도

How would you rate the ambiance and atmosphere?

척도: 1 – 7
최소:Very poor최대:Excellent
Q16
의견 척도

How would you rate the cleanliness of the restaurant or packaging?

척도: 1 – 7
최소:Very poor최대:Excellent
Q17
의견 척도

How would you rate the overall value for money?

척도: 1 – 7
최소:Very poor value최대:Excellent value
Q18
드롭다운

Approximately how much did you spend per person (before tip and tax)?

  • Under $10
  • $10–$19
  • $20–$34
  • $35–$49
  • $50–$74
  • $75 or more
  • Not sure
Q19
객관식

Did you experience any of the following issues during your visit? Select all that apply.

  • Long wait time
  • Order accuracy issue
  • Rude or unhelpful staff
  • Cleanliness concerns
  • Excessive noise level
  • Food served at wrong temperature
  • None of the above

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a dedicated AI follow-up interview question that probes deeper into whatever stood out in the guest's own ratings, rather than stopping at a static scale
  • Covers the full satisfaction stack in one flow — food quality, staff friendliness, speed of service, ambiance, cleanliness, and value — alongside a standard NPS question
  • Captures visit context (frequency, order channel, spend per person) and a ranked list of choice-driving factors, giving operators segmentation and prioritization data most templates skip
  • Ends with automated, per-response quality scoring and an auto-generated report, so operators get analysis-ready output instead of just raw responses

Jotform

Guest Satisfaction Survey Form Template

A generic guest satisfaction form template that can be adapted to restaurants but isn't restaurant-specific out of the box. It's a fielding-ready static form builder rather than an interview experience, with Jotform's usual drag-and-drop customization and integrations layered on top.

잘하는 점

  • Easy drag-and-drop customization typical of Jotform forms
  • Broad template library and integration ecosystem
  • Free tier likely available for basic use

아쉬운 점

  • No adaptive AI follow-up questioning — every respondent sees the same fixed question set
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or auto-generated insight report

SurveyMonkey

Customer Satisfaction Survey Template For Restaurants

A restaurant-specific customer satisfaction template, directly comparable in intent to ours, covering standard CSAT-style questions. It's a static survey form rather than an interview format, relying on SurveyMonkey's analytics dashboards for reporting.

잘하는 점

  • Purpose-built for restaurants, so questions map closely to the industry
  • Backed by SurveyMonkey's established analytics and benchmarking tools
  • Simple to deploy and share quickly

아쉬운 점

  • No adaptive AI interviewing — follow-up depth depends entirely on pre-written branching logic, not real-time probing
  • No voice AI interview mode
  • No transparent, published prompt methodology or automated quality scoring per response

Typeform

Guest Satisfaction Survey Form Template

A conversational-style guest satisfaction form template with Typeform's signature one-question-at-a-time UI, generic enough to apply to restaurants and similar hospitality businesses. It's a well-designed static form rather than a true adaptive interview.

잘하는 점

  • Polished, conversational UI that improves completion rates
  • Flexible logic jumps based on prior answers
  • Strong design and branding customization

아쉬운 점

  • Logic jumps are pre-scripted, not true adaptive AI follow-up probing based on open-text sentiment
  • No voice AI interview capability or guided screen-share tasks
  • No automated per-response quality scoring or auto-generated analytical report

설문을 공개할 준비가 되셨나요?

이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.

Use this template무료로 시작하기