Q01
메시지
모든 템플릿
Vendor Contact & Responsiveness Experience Survey
Captures how easy and effective it is for internal teams to reach and work with a vendor's point of contact — responsiveness, accuracy of contact info, and follow-through. An AI follow-up digs into the most recent real interaction to surface what actually happened when things went well or went wrong, beyond the rating.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 13개 · 약 7분
Q02
단문형필수
Which vendor is this feedback about? (Replace with Vendor Name). (Template note: prefill this field per-vendor or per-contract before sending.)
Q03
객관식필수
In the last 90 days, how often have you contacted this vendor (email, call, ticket, or meeting)?
- Not at all
- Once or twice
- Several times
- Weekly or more
Q04
의견 척도필수
How easy is it to reach the right person at this vendor when you need something?
척도: 1 – 7
최소:Very difficult최대:Very easy
Q05
매트릭스필수
Thinking about your recent interactions with this vendor's contact(s), how much do you agree with each statement?
4개 행 × 5개 열
- They respond within a reasonable timeframe
- The contact information on file for them is accurate and current
- They are professional and easy to work with
- They follow through on commitments they make
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
객관식필수
Is the vendor's listed contact (name, email, phone, or escalation path) currently accurate in our records?
- Yes, fully accurate
- Mostly, minor issues
- No, significantly out of date
- I don't know
Q07
평점 척도필수
Overall, how satisfied are you with your primary point of contact at this vendor?
범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q08
AI 인터뷰
Reconstruct the respondent's most recent real interaction with this vendor's contact: what they needed, who they reached out to, how long it took to get a useful response, and whether the issue was actually resolved. If they rated ease of reach or satisfaction low, probe concretely what broke down (wrong contact, no response, escalation needed) and what a better process would have looked like. If contact info was flagged as inaccurate, ask what specifically is wrong and how they found out.
Q09
객관식
What's your preferred way to reach this vendor's contact?
- Phone call
- Shared ticketing/support system
- Scheduled meetings
- Instant messaging/chat
Q10
장문형
What's one change that would make working with this vendor's contact easier or faster?
Q11
객관식
Which best describes your role in working with this vendor?
- Procurement/Sourcing
- Operations
- Finance/AP
- IT
- Legal/Compliance
- Other
- Prefer not to say
Q12
객관식
How long have you personally worked with this vendor?
- Less than 3 months
- 3-12 months
- 1-3 years
- More than 3 years
- Prefer not to say
Q13
메시지
That's everything — thank you! Your answers feed directly into our vendor scorecards and help us clean up contact records and flag vendors who need a check-in.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Goes beyond a static contact-info form by asking how easy it actually is to reach the right person, how often contact happens, and whether the listed contact/escalation path is still accurate.
- Includes an AI follow-up interview that reconstructs the respondent's most recent real interaction with the vendor's contact, surfacing what actually happened rather than relying on a single satisfaction score.
- Combines a matrix on interaction quality, an overall satisfaction rating, and an open-ended question on what would make working with the contact easier, then routes respondent role and tenure to contextualize the feedback.
- Automatically compiles responses into a vendor scorecard-ready report, with transparent prompts for how the AI follow-up was conducted.
Jotform
Simple Vendor Contact Form TemplateThis is a fielding-ready static form for capturing a vendor's contact details (name, email, phone) rather than a survey measuring responsiveness or contact experience. It's built on Jotform's drag-and-drop form builder with customizable fields and integrations. It's better suited to maintaining a vendor directory than to evaluating how well internal teams can actually work with a vendor's point of contact.
잘하는 점
- Easy drag-and-drop customization of form fields
- Free tier available with broad integration options
- Mobile-friendly, quick to deploy for simple data capture
아쉬운 점
- Static field collection only — no adaptive follow-up to probe what happened in a specific interaction
- No automated quality scoring of responses
- No mechanism to reconstruct or verify a recent real interaction beyond what's typed in
SurveyMonkey
Vendor Contact Form TemplateA fielding-ready template on an established survey platform, positioned for collecting vendor contact information rather than probing the quality of ongoing vendor interactions. It benefits from SurveyMonkey's easy distribution and reporting tools, but the underlying question set is a standard static form rather than an experience-diagnostic survey. There's no indication it distinguishes between contact-info accuracy and relationship/responsiveness quality the way a dedicated experience survey would.
잘하는 점
- Established platform with simple survey distribution and basic reporting
- Quick to deploy using pre-built question templates
- Familiar interface for teams already using SurveyMonkey
아쉬운 점
- No adaptive AI probing into a specific recent interaction — fixed question set only
- No automated per-response quality scoring
- No published methodology or transparent prompt logic for how deeper insights are derived
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이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.