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Non-Profit Stakeholder Trust and Engagement Survey

Measures how donors, volunteers, board members, and program participants feel about a non-profit's transparency, impact, and communication — with an AI follow-up that digs into the real reasons behind loyalty or hesitation instead of surface-level satisfaction scores. Built for development, program, and communications teams.

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샘플 질문

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질문 14개 · 약 7분
Q01
메시지

Thanks for being part of (Replace with organization name)'s community! We'd love your honest feedback on your experience with us — it helps us stay accountable and improve. Your responses are completely confidential and anonymized. This takes about 6-8 minutes.

Q02
객관식필수

What is your primary relationship with our organization?

  • Donor
  • Volunteer
  • Board or committee member
  • Program participant or beneficiary
  • Staff member
  • Community or referral partner
Q03
객관식

How long have you been involved with our organization in this capacity?

  • Less than 6 months
  • 6 months to 1 year
  • 1-3 years
  • 3-5 years
  • More than 5 years
Q04
의견 척도필수

How likely are you to recommend supporting or getting involved with our organization to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q05
매트릭스필수

How much do you agree with each statement about our organization?

4개 행 × 5개 열
  • This organization clearly explains how funds and resources are used
  • I trust this organization to use resources responsibly
  • I understand the real-world impact of my involvement
  • This organization values and acts on my input
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
평점 척도필수

Overall, how satisfied are you with your experience with our organization in the past year?

범위: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q07
객관식

In the last 12 months, which of the following have you done with our organization?

  • Made a financial donation
  • Volunteered time
  • Attended an event or program
  • Shared or promoted our work to others
  • Served on a board or committee
  • Provided goods, services, or in-kind support
Q08
점수 배분필수

If our organization had 100 points to invest in improving your experience, how would you split them across these areas?

  • Clearer communication and updates
  • Financial and program transparency
  • More volunteer or engagement opportunities
  • Recognition and appreciation
  • Evidence of program impact
  • Easier ways to give or participate
100점 배분
Q09
순위 매기기

Rank the factors below from most to least important in deciding whether you stay involved with a non-profit long-term.

  1. Alignment with the mission
  2. Financial and operational transparency
  3. Evidence the work makes a difference
  4. Personal relationships with staff or peers
  5. Being recognized for contributions
  6. Ease of donating or volunteering
드래그하여 순위 지정
Q10
AI 인터뷰

Probe the reasoning behind the respondent's recommendation likelihood score, anchoring on specifics: what moment or interaction most shaped their trust (or distrust) in how the organization uses resources, and whether they can point to concrete evidence of impact from their involvement. If they scored 6 or below, dig into what specifically would need to change for them to become an advocate. If they mentioned wanting more recognition or communication in the allocation question, ask what that would look like in practice.

Q11
장문형

Is there anything else you'd like our organization to know — good, bad, or suggestions for improvement?

Q12
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
객관식

What is your gender identity?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
메시지

Thank you for sharing your honest feedback! Your responses will be reviewed by our leadership team to guide how we communicate, report impact, and strengthen our relationship with supporters like you.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a dedicated AI follow-up interview question that probes the reasoning behind a respondent's recommendation likelihood score, going beyond the numeric answer to uncover real drivers of loyalty or hesitation
  • Segments respondents by relationship type (donor, volunteer, board member, program participant) and tenure before asking trust and engagement questions, so results can be sliced by stakeholder group
  • Combines quantitative measures (opinion scale, matrix agreement grid, satisfaction rating, constant-sum resource allocation, ranking of retention factors) with a closing long-text question for unstructured feedback
  • Opens and closes with branded chat messages that set context and thank respondents, and includes demographic questions (age range, gender identity) for reporting breakdowns

QuestionPro

Free Nonprofit Stakeholder Survey Questions + Sample Questionnaire Template

This is a directly comparable stakeholder survey template for nonprofits, covering similar ground (transparency, satisfaction, engagement). It appears to be a static question bank/sample questionnaire rather than an interactive fielding experience, with the page framed as a free resource page.

잘하는 점

  • Nonprofit-specific stakeholder focus matching the audience
  • Free sample questionnaire lowers the barrier to trying question wording
  • Backed by a large established survey platform with broad distribution features

아쉬운 점

  • No adaptive AI follow-up questioning — likely fixed question list only
  • No indication of automated per-response quality scoring
  • No transparent prompt methodology since there's no AI interviewing component

SurveyMonkey

Non-Profit Operations Survey Template

This template is framed around nonprofit operations rather than stakeholder trust and engagement specifically, so overlap with our template's focus (loyalty, transparency, communication) is partial. It's a standard static form template from a well-known survey platform.

잘하는 점

  • Well-known, easy-to-use survey builder
  • Nonprofit category templates available for quick setup
  • Established platform with broad reporting and distribution tools

아쉬운 점

  • Template focus is operations-oriented, not specifically stakeholder trust/loyalty
  • No adaptive AI follow-up to dig into 'why' behind scores
  • No built-in automated quality scoring of individual responses

SurveySparrow

Stakeholder Satisfaction Survey Template

This is a general business stakeholder satisfaction template, not nonprofit-specific, but it covers the same core concept of measuring stakeholder sentiment. It reads as a static, ready-to-send questionnaire rather than a guided or AI-driven interview experience.

잘하는 점

  • Conversational-style survey format the platform is known for
  • General stakeholder framing could be adapted across sectors
  • Simple template structure for quick deployment

아쉬운 점

  • Not tailored to nonprofit donor/volunteer/board/participant relationships
  • No adaptive AI interviewing to explore reasons behind satisfaction scores
  • No published methodology for how follow-up or scoring logic works, since none appears to exist

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