Onboarding Default Settings Experience Survey

Welcome! This short survey asks about your recent setup experience, specifically the pre-filled default settings you may have encountered. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential and will be reported in aggregate only. This survey takes approximately 11 minutes to complete.

Have you used this product before today?

• No, this is my first time
• I tried it once before
• Yes, I've used it a few times
• Yes, I use it regularly

When you saw pre-filled values, how clear was it that they were suggestions you could change, rather than final settings?

When you encountered a pre-filled default during setup, what did you typically do?

• Left it as-is without reviewing
• Quickly reviewed, then kept it
• Quickly reviewed, then changed it
• Changed it right away
• Skipped it and planned to adjust later

How would you prefer suggested default settings to be presented during setup?

• Pre-filled fields with a clear label (e.g., 'Recommended')
• Toggle switches pre-selected
• A separate review step during setup
• Leave fields blank and suggest values inline
• No defaults—start with everything empty
• Other (please specify)

Overall, how satisfied are you with the setup experience, including how default settings were handled?

Which device did you primarily use during setup?

• Desktop or laptop
• Phone
• Tablet
• Other

Thank you for your time! Your responses have been recorded and will help us improve the setup experience. You may now close this window.

How familiar are you with products or services similar to this one?

• Not at all familiar
• Slightly familiar
• Moderately familiar
• Very familiar
• Extremely familiar

The pre-filled default values were relevant to my needs.

Approximately how many default values did you change during setup?

• None (0)
• 1–2
• 3–4
• 5–6
• 7 or more
• I don't remember

Which labels or cues would best help you understand why a default value is suggested? Choose up to 2.

• Recommended
• Popular choice
• Best for most users
• Based on your device
• Best for beginners
• You can change this anytime

Were there any default settings that surprised or confused you during setup? If so, please describe what happened.

What is your age?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Which parts of setup or first use did you complete? Select all that apply.

• Account creation
• Profile details
• Notification settings
• Privacy/permissions
• Payment/billing setup
• Onboarding tutorial/intro
• Data import or sync
• Trial/plan selection
• Other (please specify)

It was easy to change a default value when I wanted to.

Rank the top 3 reasons that most influenced whether you kept or changed default settings.

1. Save time during setup
2. Protect my privacy/security
3. Match my personal needs/preferences
4. Trust in the product's recommendations
5. Knowing I can change settings later
6. Prior habits from similar apps

Where would you expect to find and change default settings later? Select all that apply.

• Main settings page
• Within each feature's settings
• During first-use tutorials
• Profile/account page
• Contextual menu near the control
• I'm not sure

Based on your responses in this survey, is there anything else you'd like to share about the pre-filled defaults or your overall setup experience?

What is your gender? (optional)

• Woman
• Man
• Nonbinary or another gender
• Prefer to self-describe
• Prefer not to say

During setup, did you notice any fields or settings that were pre-filled with suggested values?

• Yes
• No
• Not sure

I trusted that the suggested defaults were chosen with my best interests in mind.

We'd like to understand more about your experience with the default settings during setup. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Which country are you located in? (optional)

• United States
• United Kingdom
• Canada
• Australia
• Germany
• France
• India
• Brazil
• Japan
• Other

The default values helped me complete setup faster than if I had started from scratch.