Stakeholder Satisfaction & Relationship Health Survey

Thanks for taking a few minutes to share your perspective as one of our stakeholders. Your honest feedback shapes how we work with partners like you going forward. Your responses are completely confidential and anonymized. This should take about 6 minutes.

Which best describes your relationship to (Replace with organization name)? (Template note: replace with your own stakeholder categories before launching.)

• Board member or governance role
• Investor or funder
• Supplier or vendor
• Community or advocacy partner
• Employee representative / union rep
• Regulatory or government contact
• Other

Overall, how satisfied are you with your relationship with (Replace with organization name) over the last 12 months?

How satisfied are you with each of the following aspects of the relationship?

When you think about what matters most in this relationship, which of these matter most and least to you?

• Clear, timely communication
• Financial or operational transparency
• Responsiveness to feedback or issues
• Alignment with your organization's goals
• Opportunities for real input in decisions
• Consistency of updates over time
• Fair treatment relative to other stakeholders
• Long-term strategic vision

How likely are you to continue or renew this relationship over the next 12 months?

If (Replace with organization name) could only improve in a few areas this year, how would you distribute 100 points across these to reflect where investment matters most to you?

• Communication frequency and clarity
• Decision-making transparency
• Financial or performance reporting
• Speed of response to issues
• Recognition of your contributions

Probe the reasoning behind the respondent's overall satisfaction rating and their lowest-rated item in the aspect ratings above. Ask for a specific recent example or interaction that shaped their view, what a better version of that interaction would have looked like, and if their renewal likelihood was low, what single change would most increase it. If they rate everything positively with no specifics, gently push for one thing that could still be improved.

Is there anything else about your experience as a stakeholder you'd like us to know?

How long have you been a stakeholder in this relationship?

• Less than 1 year
• 1-3 years
• 4-7 years
• More than 7 years
• Prefer not to say

What is the size of the organization you represent, if applicable?

• Individual / not affiliated
• Small (under 50 people)
• Medium (50-500 people)
• Large (500+ people)
• Prefer not to say

Thank you for your candor. Your responses will be reviewed by our leadership team and used to strengthen how we communicate and work with stakeholders like you.