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Vendor Performance Evaluation Survey

Assesses how a vendor or supplier is performing on quality, reliability, pricing, and support, and gauges internal appetite for renewal. Built for procurement teams and vendor managers running periodic supplier reviews, with an AI follow-up interview that digs into the specific incident or driver behind a respondent's satisfaction score instead of stopping at a number.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for taking a few minutes to evaluate (Vendor) (Template note: replace '(Vendor)' throughout with the actual vendor or supplier name before launching.)! Your honest feedback helps us decide whether to renew, renegotiate, or explore other options. Your responses are completely confidential and anonymized. About 5-6 minutes.

Q02
객관식필수

How long has your team worked with (Vendor)?

  • Less than 6 months
  • 6 months to 1 year
  • 1-3 years
  • More than 3 years
Q03
매트릭스필수

How would you rate (Vendor) on each of the following?

6개 행 × 5개 열
  • Product or service quality
  • Responsiveness to requests
  • Communication and transparency
  • Pricing and value for money
  • On-time delivery and reliability
  • 외 1개
열: Poor · Below average · Average · Good · Excellent
Q04
의견 척도필수

Overall, how satisfied are you with (Vendor) as a supplier?

척도: 1 – 10
최소:Not at all satisfied최대:Extremely satisfied
Q05
의견 척도필수

How likely are you to recommend (Vendor) to another team or department in your organization?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q06
최선·최악 선택형(MaxDiff)필수

Which of the following matter most when you judge whether (Vendor) is doing a good job?

  • Price and cost predictability
  • Product or service quality
  • Reliability and on-time delivery
  • Responsiveness and communication
  • Technical support quality
  • Ease of doing business (contracts, invoicing, onboarding)
  • Willingness to accommodate custom requests
  • Innovation and proactive improvement suggestions
세트별 최선·최악 선택최선:Matters most최악:Matters least
Q07
객관식

In the last 90 days, which of the following have you experienced with (Vendor)? Select all that apply.

  • Missed deadlines or late delivery
  • Quality or defect issues
  • Billing or invoicing errors
  • Slow response to requests or tickets
  • Unclear or inconsistent communication
  • Pricing changes without notice
  • Staff turnover on our account
Q08
AI 인터뷰

Probe the specific incident behind the respondent's satisfaction score and any issues they flagged in the last 90 days: what happened, how (Vendor) responded, and what it cost the team in time or money. If satisfaction is high, find out which one thing would most put the relationship at risk; if low, find out exactly what would need to change for them to recommend continuing the contract.

Q09
객관식필수

If the decision were up to you, what would you do when this vendor's contract comes up for renewal?

  • Renew as-is
  • Renew but renegotiate terms
  • Explore other vendors before deciding
  • Do not renew
  • Not my decision to make
Q10
장문형

What is the one change (Vendor) could make that would most improve your experience?

Q11
객관식

Which best describes your role in working with this vendor?

  • Primary point of contact / relationship owner
  • Day-to-day user of their product or service
  • Approver or budget holder
  • Occasional stakeholder
  • Prefer not to say
Q12
메시지

Thank you for the detailed feedback! Your ratings and comments will feed directly into the vendor's scorecard and our upcoming renewal decision.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a matrix question scoring the vendor across quality, reliability, pricing, and support in one grid, plus a dedicated satisfaction and likelihood-to-recommend scale.
  • Uses a max-diff exercise to surface which drivers (quality, price, support, etc.) actually matter most to respondents, not just how they rated them.
  • Pairs the satisfaction score with an AI follow-up interview that probes the specific incident behind the rating instead of stopping at a number.
  • Captures a direct renewal-intent question and an open-ended 'one change' prompt, then rolls everything into an automated report for procurement teams.

Jotform

Vendor Evaluation Form Template

A ready-to-field static form for scoring vendors, built on Jotform's drag-and-drop form builder with export and integration options. It covers standard rating fields but has no mechanism to explore the reasoning behind a low or high score. Best suited to teams that want a simple, one-time scorecard rather than a diagnostic review.

잘하는 점

  • Easy to customize via drag-and-drop builder
  • Broad integrations and export/PDF options typical of Jotform
  • Quick to deploy for a basic vendor scorecard

아쉬운 점

  • Static question set with no adaptive follow-up when a rating is low or unusual
  • No mechanism to automatically dig into the specific incident behind a score
  • No published methodology for how quality or reliability ratings are analyzed

SurveySparrow

Free Vendor Evaluation Questionnaire Template

A conversational, one-question-at-a-time template aimed at making vendor evaluations feel less like a form. It's built for straightforward scoring and branching logic rather than open-ended probing, so responses stay at the rating/comment level. Useful for a friendlier respondent experience, but not designed to interrogate the story behind a score.

잘하는 점

  • Conversational UI that can improve completion rates
  • Mobile-friendly, chat-style question flow
  • Pre-built template reduces setup time for a standard vendor review

아쉬운 점

  • Conditional logic branches on predefined paths, not a true adaptive AI interview that probes the actual incident
  • No voice-based interview option for richer supplier feedback
  • No transparent, per-question quality scoring of individual responses

Typeform

Vendor Evaluation Form Template

A polished, one-at-a-time template using Typeform's signature design and logic jumps to route respondents based on prior answers. It's a solid fielding-ready form for capturing vendor ratings, but logic jumps are pre-scripted rather than generated in response to what a respondent actually says. Good for brand-consistent, visually appealing surveys rather than deep diagnostic follow-up.

잘하는 점

  • Strong visual design and respondent experience
  • Built-in logic jumps for basic branching by prior answer
  • Fast to launch from a pre-built template

아쉬운 점

  • Logic jumps are fixed at design time, not adaptive AI follow-up generated from the respondent's own wording
  • No voice AI interview or guided screen-share task option
  • No automated per-response quality scoring or transparent prompt documentation

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