Facilities Work Order CSAT Survey

Thank you for participating in this survey about your experience with our facilities request process. Your responses will help us identify areas for improvement. This survey takes approximately 10 minutes to complete. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we are interested in your honest opinions. Participation is voluntary, and you may stop at any time.

Have you submitted a facilities or maintenance request in the past 3 months?

• Yes
• No

How did you submit your most recent facilities request?

• Helpdesk/Facilities portal
• Email
• Chat (Slack/Teams)
• Phone
• In person
• Other (please specify)

The initial acknowledgment of my request was timely.

Overall, how satisfied are you with the facilities request process over the past 3 months?

While a request is in progress, how often would you prefer to receive updates?

• Only when status changes
• About once per week
• Two to three times per week
• Daily
• No updates unless there is a delay

Please rank the following potential improvements from most to least important.

1. Clearer submission guidance
2. Faster initial acknowledgment
3. Quicker overall resolution
4. More proactive status updates
5. Transparent timelines/SLAs

What one change would most improve your facilities request experience?

What is your primary work arrangement?

• Onsite
• Hybrid
• Remote
• Prefer not to say

Thank you for completing this survey. Your feedback will directly inform improvements to our facilities services.

For your most recent request, the steps to submit were clear.

The quality of the completed work met my expectations.

How likely are you to recommend our facilities request process to a colleague?

Which channels work best for receiving status updates on facilities requests? Select up to 3.

• Email
• Helpdesk portal notifications
• Chat (Slack/Teams)
• SMS/Text
• Phone call
• Onsite digital signage
• Other (please specify)

Based on your responses in this survey, please share any additional thoughts about your facilities request experience. Our AI moderator may ask a few brief follow-up questions.

Which department best describes your role?

• Facilities/Workplace
• Operations
• Engineering/IT
• HR/People
• Finance
• Other
• Prefer not to say

Approximately how long did it take (or has it been) from submission to resolution of your most recent request?

• Less than 1 day
• 1–2 days
• 3–5 days
• 6–10 days
• 11–20 days
• More than 20 days
• Still open/unresolved

Communication from the facilities team was clear and helpful throughout the process.

How long have you been with the organization?

• Less than 6 months
• 6–12 months
• 1–3 years
• 3–5 years
• More than 5 years
• Prefer not to say

The facilities team was professional and courteous.

Where is your primary work location?

• Headquarters
• Regional office
• Field site
• Fully remote
• Prefer not to say